Came as couple but got twin bed. The only room they got @ high floor as per my request during booking. Drinking water are refillable with coway at each floor but they did not give clear instruction to guest where the coway is. It was hidden nearby service lift. Bunch of trainee at front desk and f&b but they try their best to serve you politely. Not sure how many permanent staff they got. Breakfast so so. They got separate pool for female guest in case you want privacy. Overall satisfied with the stay.