The Crystal Luxury Bay Nusa Dua

Resorts
Jalan by pass ngurah rai no 88 , Nusa Dua, Kuta Selatan, Bali, Indonesia, 80363
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About Accommodation

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The Crystal Bay is a 5-star hotel in Nusa Dua. Close to Ngurah Rai airport which can be reached in 14 minutes. (A free pick-up service from the airport is available). Near the watersport area, Tanjung Benoa could be reached in 15 minutes. Wi-Fi facilities, spa, gym, and an infinity pool on the rooftop which is equipped with a bar. Facilities 215 rooms with deluxe type, jacuzzi suite, crystal suite, family suite, honeymoon suite, and penthouse.

Main Facilities

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24-Hour Front Desk

What Guests Say About Their Stay

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9.1
/ 10
Nila C.
I stayed here for my staycation. It was save during this pandemic. All staff are kind and helpful. The room was big, breakfast was okay (usually they have buffet). Overall this hotel is recommended

Location Info

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Jalan by pass ngurah rai no 88 , Nusa Dua, Kuta Selatan, Bali, Indonesia, 80363
Lobby The Crystal Luxury Bay Nusa Dua
Bedroom 2 The Crystal Luxury Bay Nusa Dua

Discover More About The Crystal Luxury Bay Nusa Dua

The Crystal Bay is a 5-star hotel in Nusa Dua. Close to Ngurah Rai airport which can be reached in 14 minutes. (A free pick-up service from the airport is available). Near the watersport area, Tanjung Benoa could be reached in 15 minutes. Wi-Fi facilities, spa, gym, and an infinity pool on the rooftop which is equipped with a bar. Facilities 215 rooms with deluxe type, jacuzzi suite, crystal suite, family suite, honeymoon suite, and penthouse.

All Facilities

Bar, Cafe and Lounge The Crystal Luxury Bay Nusa Dua
Bar, Cafe and Lounge
Swimming Pool The Crystal Luxury Bay Nusa Dua
Swimming Pool
Lobby The Crystal Luxury Bay Nusa Dua
Lobby
Accommodation Services The Crystal Luxury Bay Nusa Dua
Accommodation Services
Bedroom The Crystal Luxury Bay Nusa Dua
Bedroom

Hotel Services

  • 24-hour Receptionist

Accommodation Policy & General Information

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Early Check-in

You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation. Additional charges apply.
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General Information

Popular Facilities
24-Hour Front Desk
Check-In / Check-Out Time
From 15:00 - Before 12:00

Frequently Asked Questions

What are available facilities at The Crystal Luxury Bay Nusa Dua?
There are top facilites at The Crystal Luxury Bay Nusa Dua such as 24-Hour Front Desk. (some may require extra charges)
What is normal check-in & check-out time at The Crystal Luxury Bay Nusa Dua?
The standard check-in time at The Crystal Luxury Bay Nusa Dua is starting from From 15:00 while the latest check-out time is at Before 12:00

More Reviews from Other Guests

Overall Rating & Reviews

From 864 verified guests reviews
8.1
Convenient
Fantastic
271
Very Good
323
Satisfying
64
Average
206
Poor
0
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VV
Valencia V.
Staycation
9.7
/ 10
09 Jul 2022
The resort was very calming! The vibes and ambience are to die for. Mangroves preserves are every where. The staffs are very friendly and helpful, not forget to mention about the pools, the are unforgettable. Definitely will be back in the near future. Thank you The Crystal.
Review photo of The Crystal Luxury Bay Nusa Dua from Marina N.
Review photo of The Crystal Luxury Bay Nusa Dua 2 from Marina N.

7 liked this review

a
abdurahman
9.1
/ 10
12 Dec 2022
Came to hotel at around 13 and the check in process was very smooth. We order Jacuzzi suite, which is big rooms with sofa bed, so I don't need to order extra bed for kids. The rooms have separate toilet and shower, so it is convenient. The jacuzzi tub is outside with shade cover, which is nice, kids love it. Breakfast is delicious and plenty of option, for kids we need to add 75k per pax. They have massive pool on lower ground covering all area, and there are another on 8th floor. But when we came the rooftop pool is under maintenance. Overall this is good hotel, with reasonable price that gave you jacuzzi, what else you looking for. Thumb up
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Review photo of The Crystal Luxury Bay Nusa Dua from Abdurahman A.
Review photo of The Crystal Luxury Bay Nusa Dua 2 from Abdurahman A.
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Review photo of The Crystal Luxury Bay Nusa Dua 4 from Abdurahman A.
Review photo of The Crystal Luxury Bay Nusa Dua 5 from Abdurahman A.
Review photo of The Crystal Luxury Bay Nusa Dua 6 from Abdurahman A.
Review photo of The Crystal Luxury Bay Nusa Dua 7 from Abdurahman A.
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6 liked this review

AH
Albert H.
Holiday
8.8
/ 10
13 Feb 2024
Good in service but lack of their 15 years experience. There is some issue need to be fix as soon as possible from electricity, lift maintenance, light maintenance, some floor maintenance, not good smell from outside and try to make your hotel more bright.
Review photo of The Crystal Luxury Bay Nusa Dua from Albert H.

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DW
Daniel W.
Holiday
8.8
/ 10
04 Jan 2024
A nice hotel near the airport. It's an old hotel but the facilities remain in a good condition.
Review photo of The Crystal Luxury Bay Nusa Dua from Daniel W.

2 liked this review

KD
Karnia D.
Staycation
5.9
/ 10
01 Jan 2023
Terrible service! Queued for 1 hour to get into the rooms, reception offers to down grade the room because our room was not ready, no detailed info on All Day Dining open hour, room telephone doesn't work and tried so many times calling hotel number from google but no answer, rooftop pool is not operating as well as the elevator from the top roof so we need to go downstairs, staffs are very busy, we asked to see the hotel manager and waited for 30mins and still not showing up. Worst hospitality ever. Such ashame for the price
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Review photo of The Crystal Luxury Bay Nusa Dua from Karnia D.

10 liked this review

DM
Dewi M.
Holiday
4.9
/ 10
04 Jan 2024
It's like never been used for so long, curtain was very dusty, carpet in the bedroom dirty and not vacuumed, shower and handles in the bathroom were all dull, aircon was leaking in the bedroom, aircon outside the bedroom wasn't even cold, housekeeping button wasn't working on the phone, the receptionist was not helpful and friendly, never wanna go back there ☹.
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Review photo of The Crystal Luxury Bay Nusa Dua from Dewi M.
Review photo of The Crystal Luxury Bay Nusa Dua 2 from Dewi M.
Review photo of The Crystal Luxury Bay Nusa Dua 3 from Dewi M.
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Review photo of The Crystal Luxury Bay Nusa Dua 5 from Dewi M.

3 liked this review

ZK
Zopira K.
4.9
/ 10
07 Jan 2023
I checked in around 5:30 pm where their check in time is at 3pm. When I went to my room, the housekeeping came out from my room which mean that my room just finished being cleaned by them without being checked by hk supervisor. No wonder why lots of problem in the room. Duvet cover lots of stains, ac not cold enough (I need to wait for more than an hour to make the room cold), bathtub was blocked, minibar temp was warm, balcony door couldn't be locked. I told Reception about the problem but the guy at the Reception didn't show any empathy, he didn't even apologize for what happened. If you were me, would you be okay with all I got upon my arrival? Especially when your stay wasn't complimentary. I needed to asked them twice to change the duvet 😭 they told me that breakfast starts at 7 am. I went there at 7.30 am but there was no staff standby at the front to reconfirm our room number, so we just went in. In the middle of eating the staff came towards our table and asked our room number. No greetings at all from the staff at the breakfast. I mean, I also paid the service to stay there but got none except for the Housekeeping at the corridor greeted us. I hope the hotel Manager takes serious action of reviews so you guys can be better in term of hospitality. The hotel is quite old, and I think it needs maintenance as well. The only amazing part of the stay was the Bay View from our room. Lots of people asked me where I stayed through my social media, but I'm sorry I didn't recommend you. It was the worst stay ever. Never want to come back even when my kid really loves the pool and bathtub. With those quality of services, I have a really big question how youre so confident saying that youre a 5 star hotel on your instagram
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Review photo of The Crystal Luxury Bay Nusa Dua from Zopira Z.
Review photo of The Crystal Luxury Bay Nusa Dua 2 from Zopira Z.

15 liked this review

MR
Muhammad R. B. S.
Holiday
4.8
/ 10
20 Feb 2024
This is the worst and dirtiest 5 stars hotel I ever stayed. The bathroom and bedroom was so dirty. The room looked like it had not been occupied for a long time and it was not well maintained. No privacy also when you want to use the bathroom. Everyone from the pool and lobby can see you in the bathroom. Clearly can see you in bathroom! Also when I come to the hotel, there were cat poops on the lobby at 12 midnight and the poops were still there until 6am.
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Review photo of The Crystal Luxury Bay Nusa Dua from Muhammad R. B. S.
Review photo of The Crystal Luxury Bay Nusa Dua 2 from Muhammad R. B. S.
Review photo of The Crystal Luxury Bay Nusa Dua 3 from Muhammad R. B. S.
Review photo of The Crystal Luxury Bay Nusa Dua 4 from Muhammad R. B. S.
Review photo of The Crystal Luxury Bay Nusa Dua 5 from Muhammad R. B. S.
Review photo of The Crystal Luxury Bay Nusa Dua 6 from Muhammad R. B. S.
Review photo of The Crystal Luxury Bay Nusa Dua 7 from Muhammad R. B. S.
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ca
christy a. n. s.
10
/ 10
17 Nov 2023
Really satisfied staying here. From all aspects everything is satisfactory. Starting from cleanliness, comfort, facilities, even from the service of all the staff. Starting from the reception welcoming us when we arrived and explaining all the existing facilities. Will come back for sure for the next trip. Thank you The Crystal Luxury Nusa Dua.
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Review photo of The Crystal Luxury Bay Nusa Dua from Christy A. N. S.
Review photo of The Crystal Luxury Bay Nusa Dua 2 from Christy A. N. S.

10 liked this review

Accommodation's Reply
24 Nov 2023
Dear Mrs. Christy, Thank you for your valuable input and we hope to welcome you back soon for an unforgettable experience. Warm regards, Management of The Crystal Luxury Bay Resort Nusa Dua Bali.
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SL
Sutanz L.
Holiday
10
/ 10
17 Nov 2023
Highly recommended, clean comfortable rooms and the roof top views are really cool.
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Review photo of The Crystal Luxury Bay Nusa Dua from Sutan S.
Review photo of The Crystal Luxury Bay Nusa Dua 2 from Sutan S.
Review photo of The Crystal Luxury Bay Nusa Dua 3 from Sutan S.
Review photo of The Crystal Luxury Bay Nusa Dua 4 from Sutan S.

7 liked this review

Accommodation's Reply
24 Nov 2023
Dear Mr. Sutan Santias, Thank you for your valuable input and we hope to welcome you back soon for an unforgettable experience. Warm regards, Management of The Crystal Luxury Bay Resort Nusa Dua Bali.
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