70005 reviews from hotels in Kepri Mall with aggregated rating of 8.3/10.
Review from various users that have stayed in Kepri Mall will help you to choose the perfext hotel easily!
Sri F. O.
Hotel ZIA Boutique - Batam
9 Nov 2021
- hot water in the shower didn't work, no follow up after calling to the front desk.- do not disturb sign switched on but staff kept knocking/ringing doorbell without stating their department or why they're outside the door.- no courtesy call before check out to check whether we were extending the stay or checking out. Staff knocked on the door repeatedly not saying anything or greeting at all.- floors not swept properly. Found an opened condom wrapping paper under the curtains on the first night.- wifi is very SLOW.- motorbike parking area behind the hotel, had to go through muddy asphalt and they didn't allow us to park nearer despite the parking area being completely empty.- impolite room attendant ringing the doorbell despite do not disturb sign switched on. Had to tell them we want cleaning at 3pm with their response being "we can clean at 3 but that is the latest because after that we will be going home"- bedsheets, pillowcases all had weird coloured stains.- curtains were ripped.- despite it being my birthday, having it mentioned on the date on my ID, nothing was done by staff (other hotels normally do the nicest gesture whether small or not)- no feedback was asked for at check out. No greeting, only deposit was returned and I left the hotel. Only good thing was the specious room, comfy bed and pillows and good air conditioning.