Holiday Inn Express JAKARTA INTERNATIONAL EXPO, an IHG Hotel

A comfortable & enjoyable staycation. Worth it.

Very enjoyable, from the atmosphere, cleanliness, friendly staff and other things.

Ok, the hotel is good and clean, but the food is not very good.

Thanks the place is good. So nice

Good place near to the event:)

The room, ambience, cleanliness, and hospitality are great in this hotel, but the taste of the breakfast is the worst! I appreciate the variety of the menu, but the taste is horrible. For example, the bubur ketan item, it hasn't any taste in that bubur or the something cooked with teri medan, it was really salty that you can't eat at all. The saver for the breakfast is the bread! Maybe next time, the team must have the improvement. Thanks!

all the hotel staff are very friendly and nice. the best hotel I've ever stayed at

If I go to Jakarta, I will definitely come back.

Actually I have stayed in this hotel quite a few times now, the room is quite spacious and clean, the towel are always clean and maintained the purity and whiteness in which in this kind of level of hotel is so difficult to get. Yet there are a few things that I would like to bring to the management attentions. First, the shower heads, are faulty, the TV's are faulty, these happens not just in one room that I've stayed. Then the worst thing is the restaurant in Ground Level (for breakfast buffet) They either have to replace the Head Chef of the restaurant or the Manager, or they have to fire both of them. The buffet area are always messy, the empty table are messy and it takes a while to be cleared and clean, empty platters of food takes a while to be replenished. The fruits are sliced into big chunks and either only one options or two. It's look like the staff in this restaurant doesnt want to work. The coffee brewed in the automatic machine are sucks, and no waiter or waitress wants to even check if there is something wrong with the machine or not. Overall, I think the GM or the management really needs to review their services, their operation and facilities. Otherwise this Hotel will just be a total waste.

Overall it's good, but there are a few things that need to be considered, for example the refrigerator in the room is dead, the water cooker is broken & the taxi parking fee (pick up) has been charged for less than 2 minutes after entering (in this case we told the counter staff that we were guests staying at the hotel), it's not much but it makes us annoyed.

Please note this morning, there are still hotel slippers from previous customers under the bed in the room. It means that the cleaning was not checked to the bottom. The electric kettle was also not checked, and it was not cleaned because there was someone's hair stuck to it. Naughty guests were also not reprimanded, such as giving (feeding children) food in the pool area.

Check-in procedure was seamless, but the receptionist didn't tell me that I cannot use one specific lift to go to my floor as the button was broken. I tried many times, then asked a security officer who led me back to the reception and the guy easily said "Oh yeah, that lift is broken, you can use another one." What? I came for breakfast before 8 a. M. But most food were gone and it was a bit messy in the restaurant. My bathroom was slippery and one of my cupboards was not closing well. But it's still a good choice for sleep if you have to attend an event in JIEXPO.

for me the hotel is okay and comfortable. And what I don't like here is the breakfast is very disappointing in terms of taste, very lacking, and the performance of the food position is lacking in many customers staying. I hope the management is more assertive for breakfast in terms of composition, taste, cleanliness and deliciousness of the food.

very comfortable and clean and close to the city center

I will be back again if I go to Jakarta. Very good staff and friendly 🙏

Comfortable and cozy hotel for a stay. Staff friendly and clean hotel room.

Strategic location to come to Jiexpo Kemayoran. Flexible swimming pool and gym facilities.

Thank you for the experience, may you be more successful.

Definitely come back again, this is a must. Those who haven't tried it, it is highly recommended. The room is for standard size, the best ever.

Masha Allah, everything is cool from check-in..super spacious room..good service, fast response too..basically, it has never been the best hotel like this..cool..thank you all season..