This is the best hotel in Singkawang! I stayed in the executive room (windows) and I really loved the unique design of the room. However, the best part of my stay was the staff! When there was problem they were very accommodating to my needs for example reschedule because of covid and the cleaning of the room. This hotel has the best staff in all of Singkawang! I highly recommend this hotel!
The hotel is great for a short escape. The location is very strategic, the room is wide and clean, the service is excellent! They gave me a non-smoking room as I requested and I am so grateful for that. And what great next is that they gave guests a reusable and refilled water bottle and glasses so that no plastic wasted. Go Green!
Kamar luas, cocok untuk keluarga kecil. Menu makanan bervariasi. Parkir luas. Staff ramah dan cepat tanggap. Cukup dekat dengan mini market dan apotek di sekitaran hotel.
Untuk fasilitas semua dibatasin dan berbayar. Sehingga saya merasa tertipu dengan foto2 yg di upload. Service jg ga bagus, serba lambat dan kurang ramah.
Whatever the reason, you should not use stained sheets for guests. You have to give the best to each of your guests, don't you? Hopefully it doesn't happen again for the comfort of your guests.