Earn Traveloka Points Every Day!

Before usage, Points has to be activated first.There are several conditions to activate each Points type and where to get them, as follows:

• Priority Points: Points earned from transactions, will be treated as Pending Points at first and will become active 7 days after your booking is completed (used/consumed). Pending Points won't be counted in your Total Points and are not redeemable yet.
• Basic Points: from partner program, cashback and loyalty conversion, active immediately
• Extra Points: from games, referrals and missions, active immediately

Each Points type has its own active period, as follows:

• Priority Points: 1 year after the Points activated
• Basic Points: 1 year after the Points activated
• Extra Points: up to 3 months after the Points activated

There are several reasons why your Points are lost, as follows:

• Error in the booking process.
• Payment not Verified, and booking status not verified. Please expect a refund for a maximum of 1x24 hours. However, if the refund has not been received even after 1 x 24 hours, please contact our Customer Service.
• Payment verified, and booking status not verified. Please contact Customer Service to request a refund.
• Expired. Each Points type has its own active period, please visit Points Page to see your active Points detail.
• Other reasons. Please contact our Customer Service to get help regarding this issue.

There are several conditions that must be met to redeem each type of Points in transaction (Payment Page), as follows:

1. Priority Points: have a minimum total of 20.000 Basic and Priority Points to enable redemption, but upon redemption will affect your Priority Tier level.
2. Basic Points: have a minimum total of 20.000 Basic and Priority Points to enable redemption
3. Extra Points: does not have any minimum requirement to enable redemption, but each Product (e.g. Hotel, Flight, Trains, etc.) will have a maximum redemption value. Extra Points can only be redeemed for selected products only, as follows: Flight, Hotel, Car Rental, Airport Transfer, Bus & Shuttle, and Xperience.

Each Points type has its own way of earning, as follows:

1. Priority Points: complete either Flight, Hotel, Xperience (excluding Movies), and/or Bus & Shuttle transaction via the Traveloka desktop website or Traveloka App on Android or iOS version 2.12 and above. It will be treated as Pending Points at first and will become active 7 days after your booking is completed (used/consumed). Pending Points won't be counted in your Total Points and are not redeemable yet.
2. Basic Points: from cashback coupons, bonuses, partnerships, and conversions from other loyalty programs. This Points will be active immediately upon earning.
3. Extra Points: playing games, completing missions and referrals on the Traveloka App. This Points will be active immediately upon earning.

Please login to your Traveloka account before you make a booking. Otherwise, we will not be able to reward your transaction with Points.

Traveloka App:

There are 2 ways to go to check your Points detail, as follows:

1. Login to your account -> Go to your Homepage -> tap Points in the top left corner of your screen -> after being redirected to the Points Page, tap See All Points Activity -> choose the Current Points tab to check your active Points details or select the Points History tab to check the usage/earning details
2. Login to your account -> Go to My Account -> scroll down to My Rewards section -> tap your current Points menu -> after being redirected to the Points Page, tap See All Points Activity -> choose the Current Points tab to check your active Points details or select the Points History tab to check the usage/earning details.

Traveloka Web Mobile:

Login to your account -> Go to your Homepage -> Go to My Account -> scroll down to My Rewards section -> tap your current Points menu after being redirected to the Points Page, tap See All Points Activity -> choose the Current Points tab to check your active Points details or select the Points History tab to check the usage/earning details.

Traveloka Web Desktop:

Login to your account -> click your account profile (with your name displayed on it) on the right corner of your screen -> click My Points -> click the Points History link in the Points detail card to check the usage/earning details.

There are several things you can use Points for:

1. Redeem it to get an immediate price cut when transacting in Traveloka App or Traveloka Web (Desktop/Mobile). Just use your Points to get a price cut by using them on the Payment Page.
2. Redeem it with coupons from our partners. Go to Points Catalog Page to explore special offers from various brands.
3. Redeem it to join Traveloka's event or rewards raffle. Just go to the Points Catalog Page to redeem your Points into coupons or join our rewards raffle.
4. Only for Priority Points, your total Priority Points will reflect on your tier progression. The higher your tier is, the more perks & rewards you can unlock.

Please be advised if you are unable to redeem your Points, it is probably due to:

1. The minimum threshold to enable redemption hasn't been met yet;
2. The Traveloka product service has not supported Points earning or redemption yet;
3. System error.

In case of a system error, please contact our Customer Service to get help.

Jika penempahan anda boleh dikembalikan, anda boleh mendapatkan pembayaran balik dalam bentuk Points. Tetapi jika penempahan anda tidak boleh dikembalikan, Points yang telah ditebus tidak boleh dikembalikan ke anda.

Namun, Points yang telah dikembalikan masih tertakluk kepada tempoh tamat. Jika Points dikembalikan selepas tempoh tamat, Points tidak boleh gunakan. Sila semak Sejarah Points jika ini berlaku.