It was late, we already tired and have late check in. First it was okay but then My room was suddenly out of electricity, but they didn't bother to check it. I went to the receptionist once, go back to 3th floor, still not on, back to receptionis and they give me another key to tried, went back to the room, still not working, back to receptionists to gave back the key, they offer change room but didn't give the key to the new room. Get back to 3th floor, pack our backs. Carry all our luggage to the receptionists, give the old room key, get the new room key, finally go to 4th floor to the new room, and the room doesn't even have the same size and services as the first but they didn't give us any compliment. Receptionists doesn't even get up from his place the entire time. Bad experience.