Santo Tomas
07 Feb 2023 • 1 Night • 1 Guest • 1 Room

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    Guest reviews in Santo Tomas

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    Review from various users that have stayed in Santo Tomas will help you to choose the perfext hotel easily!

    LE
    8.5
    / 10
    17 Jun 2022
    The place is 1 hour away from Subic Bay. Upon entry, the place looks like a desolated place but as you go further you will find a resort-like place. There's a kiddie pool, a pool for an adult (about 5 ft deep) and a playground. The place is a beautiful sight during nighttime because of the lighting. We booked using different accounts but the front desk officer somehow assumes that we are a group of travellers and placed us in the"villas". We experienced a delay during the check-in due to a power interruption. Issues on the toilet were also escalated as it was smelly, I believe they have issues at the sewer since we again experience the smelly bathroom the following day. At night, there was a heavy downpour and experienced another power interruption but when the power was back the personnel checked rooms where air condition units are not working. Some of the facilities such as the intercom are not functioning as well but they have given us mobile numbers to call if we have any concerns. Complimentary water and non-complimentary beverages are available in the room. Complimentary coffee is not also available (I will not look for it if it was not written on the paper located in the room.) Television (no available channels) and fridge are not also functioning (not sure why it's unplugged). Only two sockets are functioning for charging purposes. Overall the facility is unsatisfying may be due to (1) it's already old and (2) they are undergoing a renovation as mentioned by its staff. However, the people from the front desk, to the lifeguard (available even at night), and room attendants are all friendly and very attentive to our needs except during breakfast when it took 30-minutes waiting time for my nieces ' breakfast to arrive. So I am advised to get at the breakfast station as early as 7 am and order immediately since some of the choices are no longer available if you are late. Bottom line we still got what we pay for. We got it cheap plus breakfast is already included. So my overall rating is neither awesome nor unsatisfying but satisfying.

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