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Midtown Residence Surabaya
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Midtown Residence Surabaya
Hotels
Preferred Partner
8.8
/10
Very Good
6,295 reviews
What Guests Say About Their Stay
Room Space (89)
Bedroom (84)
Staff Friendliness (82)
Bathroom (80)
Hafizah J. B. I. N.
9.7
/ 10
The room is amazing! The living room is huge. Family friendly. All rooms have kitchen. Only cons is that the hotel do not provide iron and iron board to use. They only do pressing service 3 pieces for Rp40,000.
Bernad F. H.
9.7
/ 10
I recently had the pleasure of staying at Midtown Marvel Surabaya, and I can confidently say that it was an unforgettable experience from start to finish. From the moment I stepped into the grand lobby, I was met with impeccable service and a sense of opulence that set the tone for the entire stay. The attention to detail in every aspect of the hotel's design is truly impressive. The rooms are a perfect blend of modern sophistication and cozy comfort, with plush furnishings, high-end amenities, and stunning views that made waking up each morning a delight. The bed was like a cloud, ensuring a restful night's sleep, and the spacious bathroom with its luxurious toiletries felt like a private spa retreat. What truly sets this hotel apart is the exceptional staff. Every member of the team exudes warmth, professionalism, and a genuine desire to make guests feel pampered and value. Location-wise, the hotel is ideally situated, with easy access to popular attractions, shopping districts, and cultural landmarks. In conclusion, my stay at Midtown Marvell Surabaya was an absolute pleasure. The combination of elegant design, exceptional service, and attention to detail left me with wonderful memories and a desire to return. If you're seeking a truly luxurious and unforgettable stay
Alviena Y.
9.4
/ 10
great stay, clean room, the staffs are friendly, affordable for big size room, complete with its kitchen. strategic location and overall it was a great stay
Novia R. Y.
10.0
/ 10
This accommodation is perfect for holiday stay. This is my second stay here and just like before I am satisfied. The front liners are so great, starting from the door man and the receptionists. The check in process takes only a few minutes, especially if you already booked your stay with app. You just need to show the booking review to them. The lobby is good too. So comfortable and feels like home. Next the room, oh I really love it. I like the scenery from the window where I can see the cities. Then, the food, is delicious and the dining room is so cozy. It even has the children corner. My son likes it very much. Overall, I enjoy staying here and will be glad to stay here again in the future. You guys have to try to stay here also. Have a great stay!
Eddy R.
8.5
/ 10
It is strategically located in the growing area of Surabaya. The hotel is perfect for both business and leisure. Love the rooftop swimming pool too where you can overlook part if the bustling city of Surabaya.
In the Area
See Map
Jalan Ngagel Raya No 123, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60246
Near shopping area
Airlangga University
2.36 km
Surabaya Gubeng Station
2.74 km
Tunjungan Plaza
2.90 km
Marvell City Mall
26 m
Transmart Ngagel Surabaya
323 m
BCA KCP Pucang Anom
1.35 km
Wonokromo Station
1.60 km
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in Midtown Residence Surabaya
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What's around Midtown Residence Surabaya
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Jalan Ngagel Raya No 123, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60246
Near shopping area
Close to Marvell City Mall
Nearby Places
Marvell City Mall
Shop & Gifts
26 m
Transmart Ngagel Surabaya
Shop & Gifts
323 m
BCA KCP Pucang Anom
Business
1.35 km
Wonokromo Station
Transportation Hub
1.60 km
Popular in the Area
Transportation Hub
Surabaya Gubeng Station
2.74 km
Entertainment/Attraction
Tunjungan Plaza
2.90 km
Others
Airlangga University
2.36 km
Distances shown are based on straight line distances. Actual travel distances may vary.
Discover More About Midtown Residence Surabaya
Location
Midtown Residence Surabaya is a hotel in a good neighborhood, which is located at Wonokromo.
About Midtown Residence Surabaya
From business event to corporate gathering, Midtown Residence Surabaya provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Midtown Residence Surabaya, a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at Midtown Residence Surabaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
Midtown Residence Surabaya is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.
Are you a shopaholic? Staying at Midtown Residence Surabaya will surely spoil you for numerous shopping centers nearby.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Midtown Residence Surabaya exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Midtown Residence Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Midtown Residence Surabaya.
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All facilities in Midtown Residence Surabaya
Swimming Pool
Fitness Center
Functional Hall
Common Space
Lobby
Public Facilities
- Parking
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
General
- AC
- Family room
- Heater
- Non-smoking room
- Swimming pool
- Rooftop terrace
- Smoking area
Things to Do
- Children play area
- Fitness center
- Massage
- Outdoor pool
- Pool sun loungers
- Spa
Hotel Services
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Porter
Food and Drinks
- Restaurant with AC
- A la carte dinner
- A la carte lunch
- Breakfast
- Buffet breakfast
In-room Facilities
- Bathrobe
- Hairdryer
- In-room safe
- Shower
- TV
Transportation
- Area shuttle
- Car rental
- Secure parking
- Valet parking
Nearby Facilities
- ATM/Banking
- Shops
- Supermarket
Business Facilities
- Business center
- Meeting facilities
Family-friendly Facilities
- Children pool
Accessibilty
- Wheelchair accessible
Sports and Recreations
- Fitness center
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Accommodation Policy & General Information in Midtown Residence Surabaya
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
General Check-in Instructions
You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
Deposit
Deposit IDR 100,000 is required upon check-in. The accommodation accepts cash and debit card.
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Distance to Downtown | 2.36 km |
Popular in the Area | Airlangga University, Surabaya Gubeng Station, Tunjungan Plaza |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at Midtown Residence Surabaya | 202 |
Number of floors in Midtown Residence Surabaya | 18 |
Another facilities in Midtown Residence Surabaya | Coffee shop, 24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant |
Nearby point of interest | Marvell City Mall, Transmart Ngagel Surabaya, BCA KCP Pucang Anom |
Frequently asked question in Midtown Residence Surabaya
What are available facilities at Midtown Residence Surabaya?
There are top facilites at Midtown Residence Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Midtown Residence Surabaya?
The standard check-in time at Midtown Residence Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Midtown Residence Surabaya provide breakfast?
Yes, Midtown Residence Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Midtown Residence Surabaya
Most Recent Photos by Guests in Midtown Residence Surabaya
+36
Photos
Traveloka (6,295)
8.8
Very Good
From 6,295 reviews
Provided by travelers on
Cleanliness
9.1
Room Comfort
9.0
Meal
8.4
Location
8.9
Service and Facilites
9.0
People often mention about Midtown Residence Surabaya
All
Staff Friendliness (87)
Bedroom (87)
Room Space (86)
Bathroom (77)
Ambiance (74)
Family Friendly (70)
Distance to City Center (68)
Wifi (68)
Hotel Area (68)
Check-in/out Time (62)
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Traveler Reviews Midtown Residence Surabaya
Number of reviews per page
20
40
Customer reviews
J***N
Staycation
9.4
/10
Reviewed 3 week(s) ago
The room is super clean, fragrant, and luxurious. The staff is friendly and the location is in the middle of the city. The pillows are very soft, the bathroom is clean. There is a swimming pool and mini gym. Spacious parking for those who bring their own vehicles.
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1 people find it helpful
Accommodation's Reply
27 May 2025
Dear J*N, We appreciate your kind words! It is a pleasure to hear that our hotel delivers. The quality and service you have come to expect. Thank you for your positive review, and we. Look forward to staying with you again. Warm Regards. Midtown Residence Surabaya Management
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AS
Angga S.
Staycation
9.4
/10
Reviewed 4 week(s) ago
Friendly staff, strategic location near malls and surrounding eateries, quite clean, recommended hotel for staycation
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1 people find it helpful
Accommodation's Reply
17 May 2025
Dear Mr./Mrs. Angga, We are very happy to receive your positive feedback! It is wonderful to hear that the hotel. We met your expectations and provided a wonderful stay experience. Thank you. For choosing us, and we look forward to welcoming you back. Warm Regards. Midtown Residence Surabaya Management.
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R***i
Staycation
7.8
/10
Reviewed 4 week(s) ago
The sound of motorbikes in the early hours of the morning disturbs my sleep.
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Accommodation's Reply
17 May 2025
Dear R*i, thank you for the review given for Midtown Residence Surabaya. We apologize for the inconvenience regarding the poor soundproofing of the room, we will forward this to the building management for evaluation. Thank you and we look forward to your next visit to our hotel. Warm regards. Midtown Residence Surabaya Management
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M***a
9.4
/10
Reviewed 4 week(s) ago
Complete food, clean rooms, in front of Mie Gacoan, FRIENDLY LOBBY AND SECURITY STAFF, except for the RESTAURANT STAFF IN THE PLATE CLEANING SECTION, WHO LIKES TO LAUGH OVERWHELM.
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Accommodation's Reply
17 May 2025
Dear M*a, thank you for the rating given to Midtown Residence Surabaya. We apologize for the unpleasant treatment of one of our staff. We will conduct training and re-evaluation so that it does not happen again. Once again, thank you for the positive and constructive review and we look forward to welcoming you back to our hotel. Warm regards. Midtown Residence Surabaya Management
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I***i
Leisure
7.0
/10
Reviewed 4 week(s) ago
the hotel staff who guard the door in the lobby are very kind and friendly 😁🙏
the receptionist is also friendly, but unfortunately they don't direct the guests to where the elevator is.
for the room itself, there are lots of cockroaches, in the toilet, on the room table, basically there are cockroaches everywhere 😣
so it's a bit dirty if you put food that has been opened, then the room facilities don't match the information on the traveloka application, then the glass in the toilet is also cracked like that
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Accommodation's Reply
17 May 2025
Dear I*i, thank you for your review of Midtown Residence Surabaya, We apologize for the inconvenience regarding the insects and we will forward this to the relevant department for immediate evaluation and improvement. Once again, we apologize and we look forward to welcoming you to our hotel. Warm regards. Management
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AH
Alya H. R.
10.0
/10
Reviewed 4 week(s) ago
The place is so comfy, clean, very nice. The facilities are so complete with a lot of food and drinks. The breakfast menu is so good. Overall very nice. I will come back again to this hotel if I have any chance.
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Accommodation's Reply
17 May 2025
Dear Mr/s Alya,
Thank you for the excellent review! We’re delighted that our hotel met your high standards
and provided a memorable experience. Your feedback is greatly appreciated, and we hope to host you again
soon.
Kind Regards
Management Midtown Residence Surabaya
L***s
Staycation
8.5
/10
Reviewed 5 week(s) ago
Got room upgrade which is good. Full kitchen set, clean and odorless room, soft comfortable mattress, bright room. Hotel entrance and parking basement which I feel is not quite right from this hotel.
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Accommodation's Reply
17 May 2025
Dear L*S, thank you for your review of Midtown Residence Surabaya, We are glad that you feel comfortable staying at our hotel, We also apologize for the inconvenience regarding the Hotel Entrance and basement parking which are not quite right, we will forward this to the relevant department for immediate evaluation and improvement. Once again, thank you and we look forward to your arrival at the Midtown Residence Surabaya hotel. Warm regards. Midtown Residence Surabaya Management
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sa
siti a.
8.5
/10
Reviewed 5 week(s) ago
A very nice hotel, complete with all the equipment. In terms of welcoming it is also very pleasant. All staff are friendly and very quick when asked for help.
Got a room with an additional kitchen, very easy when cooking or heating food. A children's pool is also available and can be used until the evening. For bathroom equipment is very complete, comb-shaving-toothpaste-cotton Bud. For additional pillows at no charge. For watching movies is also very close, walking only 5 minutes. The food is all delicious, lots of variations. Next will come here again ...
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1 people find it helpful
Accommodation's Reply
02 May 2025
Dear Mrs. Siti, thank you for the positive rating and review given to Midtown Residence Surabaya. We are glad that you feel comfortable staying at our hotel, We look forward to your next arrival at Midtown Residence Surabaya. Warm Regards. Midtown Residence Surabaya Management
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N***l
Leisure
9.7
/10
Reviewed 6 week(s) ago
stayed 2 nights here, everything was fun. the room was clean, given facilities to clean the room again, allowed early check-in 1/2 hour very helpful for me who came from far away. the service of all staff is very friendly, and most importantly the breakfast is very varied, the menu is very much there are some menus that are kids friendly, highly recommended for a staycation so you don't need to go anywhere, just stay at the hotel because it is facilitated with a swimming pool and a playground for children too".
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Accommodation's Reply
02 May 2025
Dear N*L, thank you for the perfect rating given to Midtown Residence Surabaya Hotel. We are glad that you felt comfortable staying at our hotel. We look forward to welcoming you back to Midtown Residence Surabaya Hotel. Warm Regards. Midtown Residence Surabaya Management
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LP
Lia P.
Staycation
10.0
/10
Reviewed 6 week(s) ago
got snacks for the fabulous room, really like the service🥰
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+2
1 people find it helpful
Accommodation's Reply
02 May 2025
Dear Mrs. Lia, thank you for the perfect rating given to Midtown Residence Surabaya Hotel. We are glad that you felt comfortable staying at our hotel. We look forward to welcoming you back to Midtown Residence Surabaya Hotel. Warm Regards. Midtown Residence Surabaya Management
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LP
Lia P.
Staycation
10.0
/10
Reviewed 6 week(s) ago
exellence experience, love for midtown 🥰
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Accommodation's Reply
02 May 2025
Dear Mrs. Lia, thank you for the perfect rating given to Midtown Residence Surabaya Hotel. We are glad that you felt comfortable staying at our hotel. We look forward to welcoming you back to Midtown Residence Surabaya Hotel. Warm Regards. Midtown Residence Surabaya Management
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N***a
Leisure
9.6
/10
Reviewed 6 week(s) ago
If you stay with family and a big family, it will be a great choice. All is great including room service meals and breakfast. Price-wise is so cheap but food still tastes great.
Find this review helpful?
Accommodation's Reply
27 Apr 2025
Dear N**a,
We appreciate your kind words! It’s wonderful to hear that our hotel delivered the quality
and service you were hoping for. Thank you for your positive review, and we look forward to having you stay
with us again.
Kind Regards
Management Midtown Residence Surabaya
G***s
10.0
/10
Reviewed 7 week(s) ago
The room is quite spacious and the facilities in the room are quite complete. Highly recommended for families who want to staycation, cuss try it, you can cook and cooking equipment is also provided. The AC is also very cold so you can just stay in the room.
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Accommodation's Reply
22 Apr 2025
Dear G*S, Thank you for your wonderful review! We are glad that our hotel met your high standards and provided an unforgettable experience. Your feedback is greatly appreciated, and we look forward to welcoming you again soon. Warm Regards. Midtown Residence Surabaya Management.
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Ew
Eta w. p. n.
Business
10.0
/10
Reviewed 7 week(s) ago
All the hotel staff were very friendly, even if I left my clothes behind when I checked out, the housekeeping still looked for them.
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Accommodation's Reply
27 Apr 2025
Dear Eta w p n, We appreciate your kind words! It is a pleasure to hear that our hotel delivers. The quality and service you have come to expect. Thank you for your positive review, and we. Look forward to staying with us again. Kind Regards. Midtown Residence Surabaya Management
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Js
Jeffri s.
8.8
/10
Reviewed 7 week(s) ago
Good facilities, but the gym is not very clean.
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Accommodation's Reply
22 Apr 2025
Dear Mr. Jeffri, thank you for the rating and review given to our Hotel. We apologize for the inconvenience regarding the less than clean Gym room, we will evaluate and improve this to make it look cleaner. We look forward to welcoming you back to Midtown Residence Surabaya. Warm Regards. Midtown Residence Surabaya Management
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M***s
Leisure
9.4
/10
Reviewed 8 week(s) ago
Impressive and very good for a place to stay in Surabaya 👍
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Accommodation's Reply
17 Apr 2025
Dear M*s,"We are very happy to receive your positive feedback! It is wonderful to hear that our hotel met your expectations and provided a wonderful stay experience. Thank you for choosing us, and we look forward to welcoming you back."Warm Regards, Midtown Residence Surabaya Management
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Arie
Leisure
9.4
/10
Reviewed 9 week(s) ago
Friendly staff, clean and spacious rooms, easy access to the city center and one with the mall, close to everywhere
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Accommodation's Reply
17 Apr 2025
Dear Mr./Mrs. Arie P,"We appreciate your kind words! It is a pleasure to hear that our hotel delivers. The quality and service you expect. Thank you for your positive review, and we. Look forward to staying with us again."Warm Regards. Midtown Residence Surabaya Management
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A***d
10.0
/10
Reviewed 9 week(s) ago
good for stopping by when going home
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Accommodation's Reply
17 Apr 2025
Dear A*d,"We appreciate your kind words! It's great to hear that our hotel delivers. The quality and service you expect. Thank you for your positive review, and we. Look forward to staying with us again."Warm Regards. Midtown Residence Surabaya Management
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e***d
Leisure
10.0
/10
Reviewed 9 week(s) ago
In the room need anti-termite spraying. Lobby, room corridor, and fitness room need to be given fragrance. Parking area conblock needs to be fixed.
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1 people find it helpful
Accommodation's Reply
17 Apr 2025
Dear E*D,"Thank you for your feedback. We apologize that your stay experience at our hotel did not meet the standards we strive for. We take your comments seriously and will endeavor to make any necessary improvements."Warm Regards. Midtwon Residence Surabaya Management
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W
Widowanti
Leisure
10.0
/10
Reviewed 9 week(s) ago
Always come here when I go back to Surabaya, very homey, fast response from the staff. Yesterday I forgot to give a note in the reservation, immediately contacted the app and the hotel immediately processed it. Recommended 😍
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1 people find it helpful
Accommodation's Reply
17 Apr 2025
Dear Mr./Mrs. Widowanti,"We are very happy to receive your positive feedback! It is wonderful to hear that our hotel met your expectations and provided a wonderful stay experience. Thank you for choosing us, and we look forward to welcoming you back."Warm Regards. Midtown Residence Surabaya Management
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Number of reviews per page
20
40
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