Bassura Apartemen by Aok Property

Hopefully the cleanliness of the room can be improved. At night there are many mosquitoes and there is 1 live cockroach roaming behind the refrigerator.

Dirty bathroom, lots of broken furniture.

The sheets were never changed. The bed was dusty. Lots of hair. The floor was not clean. The floor was full of ants. The towels were still wet. It didn't match the picture.

Thank you 🙏🙏🙏. Very comfortable for the unit. Clean and not noisy between units.

It doesn't match the picture of the room. Hopefully it will be better in the future.

Just see for yourself from the photos shared. It doesn't match the photos. There are lots of animals, the mattress is dirty and not cleaned. The unit is not well maintained at all

Honestly, it's very different from the one in the photo. The sheets are full of holes, the air is very uncomfortable. The admin was very difficult to ask for the deposit money to be returned, after chatting with the boss, he gave it. After that, he replied thank you but didn't reply again as if he didn't want to return the deposit, he was also surprised by the parking fee which was said to be 2000 per hour. Even though parking was only for about 12 hours, I thought to myself, maybe it's only 24 thousand, but it turned out to be 32 thousand and the vehicle was very far away 😭. Seriously, this is definitely for the first and last time. 300 thousand is still far less than oy * or r*dd*rz which is around 150 thousand 😭.

The broken tap was not replaced and there was no information at all, so when we stayed we couldn't take a shower because there was no water tap, we had to shower using a toilet spray, we informed the admin but there was no effort whatsoever, disappointed because we weren't informed from the start before we stayed. , really detrimental.

The least recommended Apartment Unit Provider, the unit is very dirty, not like a residence that is suitable for rent.

Very fast response. Just ordered and immediately contacted by the owner. Very recommended! Thank you.

dirty used bed sheets, used white liquid containers, used dirty black towels, dirty black toilet closet

The cupboard was broken, I couldn't get the water from the gallon because the water straw wasn't flushed, the bed sheets weren't new, the bathroom glass was dirty, the water didn't work hot, it didn't match the picture.

The room is not clean, it's a traveloka photo, maybe a photo of the unit when it was new, the cupboard has trousers, who knows, they're dirty, the balcony is dirty, the drawers are filled with bottles, lots of rubbish. This price doesn't match the place compared to similar budget hotels, it's just a cool apartment label.

Tools and cleanliness should be improved, the problem is that many things are broken like the TV remote is very difficult, the AC is leaking, the floor is not cleaned upon entering, and they are given wet + dirty towels.

The deposit game is terrible, they say they want to transfer, but the transfer takes a long time and in the end they give lots of excuses.

All the items in the apartment are damaged. For comfort, it is not very comfortable. There is no drinking water. The equipment is very minimal.

Parkiran nya susah bener, harus di mall.

Last Saturday I intended to staycation with my family, the CS staff was very slow to respond, everything had to be asked for and then responded. I often stay here and this time I wanted to try AOK property (2-star service) the bathroom was not very clean, slippery and mossy. The bathroom walls looked like they had never been brushed and there was a lot of used shampoo and soap trash. When I arrived I tested the Modena Stove to boil hot water, it turned out to be very difficult to turn on the fire, I had reported it directly to the CS and video but the response was very slow, they said they would come and check the room for the stove but in fact they didn't. Towels were provided but they were not very good, the blue towels had faded, lots of real becak stains, not really good like a tile mop, luckily I provided my own towel. Near the sofa when I moved there was a magic tissue stuck to the wall, oh my gosh I didn't check every corner of the room. For the return of the deposit, it also took a long time and was not fast! I had to WA them to ask for a response. Suggestions that need to be improved. Just a suggestion, please CS take the initiative before the customer asks, give it first from D-1 to get it in which tower and which room, this is 2 hours before check-in, then inform. Well, if the customer comes from far away, what's the most important thing in the Bassura area. Give the Wi-Fi code first before asking too. Also a suggestion for the tower c room on the 25th floor BE, repair the cupboard or replace the sliding door, it's stuck and looks like it's about to come off. The place in the spenser Air is rickety, it needs to be replaced, it's dangerous, just wait for it to break. Replace the lamp near the sink with a new one, it's dead. Maintain the cleanliness of the toilet, don't just clean it carelessly. For the cables, tidy them up and make them safe, how can they not be reached by children too. The Wi-Fi cable can't be touched a little, it immediately dies. Give a towel that is suitable for use. And also provide decent service, it's a pity for those who come for a staycation with family. That's all, I'm disappointed with the service of aok properti.

Nyaman dan ramah adminnya. Dekat dengan rumah.

Horrible experience. Bad services, overprice based on the unit actual condition. Unrecommended for sort or long stay.