Ascott Waterplace Surabaya

Apartments
Tower D1, Jalan Pakuwon Indah Lontar Timur Kav 3 - 5, Wiyung, Surabaya, Jawa Timur, Indonesia, 60126
See Map

About Accommodation

Read More
Staying at Ascott Waterplace Surabaya is a good choice when you are visiting Wiyung. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Main Facilities

Read More
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi

What Guests Say About Their Stay

See All Reviews
Strategic Location (1)
Kids Friendly (5)
Excellent Service (18)
Complete Facilities (21)
9.1
/ 10
Fanny F.
Thank you so much for the help at the check in counter (i believe he is a guest service manager, Mr Andri) for giving a great solution for a mistake I did whilst booking the rooms on the app. I really appreciate it. Also the helpful staffs who’s helping with my packages / online orders that were sent to the room every day.

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Location Info

Discover More Places
Tower D1, Jalan Pakuwon Indah Lontar Timur Kav 3 - 5, Wiyung, Surabaya, Jawa Timur, Indonesia, 60126
Lobby Ascott Waterplace Surabaya
Lobby 2 Ascott Waterplace Surabaya

Discover More About Ascott Waterplace Surabaya

Location


Staying at Ascott Waterplace Surabaya is a good choice when you are visiting Wiyung.

The apartment is located only 6.72 km away from Sepanjang Station.

This apartment is very easy to find since it is strategically positioned close to public facilities.

About Ascott Waterplace Surabaya

Ascott Waterplace Surabaya is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

From business event to corporate gathering, Ascott Waterplace Surabaya provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Ascott Waterplace Surabaya, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at Ascott Waterplace Surabaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The apartment’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Ascott Waterplace Surabaya is a apartment with great comfort and excellent service according to most apartment's guests.

Get precious and unforgettable moment during your stay at Ascott Waterplace Surabaya.

All Facilities

Swimming Pool Ascott Waterplace Surabaya
Swimming Pool
Entertainment Facility Ascott Waterplace Surabaya
Entertainment Facility
Fitness Center Ascott Waterplace Surabaya
Fitness Center
Functional Hall Ascott Waterplace Surabaya
Functional Hall
Common Space Ascott Waterplace Surabaya
Common Space

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • DVD player
  • Hairdryer
  • In-room safe
  • Kitchenette
  • Microwave
  • Refrigerator
  • Separate shower and tub
  • Shower
  • TV

Hotel Services

  • Bellhop
  • Concierge
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Limited hours room service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • Breakfast restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Food and Drinks

  • Restaurant with AC
  • Breakfast
  • Buffet breakfast
  • Continental breakfast
  • Dining area

General

  • AC
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Terrace

Things to Do

  • Children play area
  • Fitness center
  • Outdoor pool
  • TV lounge
  • Waterslide

Business Facilities

  • Computer station
  • Meeting facilities
  • Photocopier
  • Projector

Accessibilty

  • Accessible parking
  • Wheelchair accessible

Family-friendly Facilities

  • Children pool

Transportation

  • Area shuttle with surcharge

Sports and Recreations

  • Fitness center

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 11:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Facility

Swimming Pool open for limited number of guests per day from 1-1-2022 to 31-12-2022.
Read All

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - Before 11:00
Breakfast Availability
Yes, some room provide breakfast

Frequently Asked Questions

What are available facilities at Ascott Waterplace Surabaya?
There are top facilites at Ascott Waterplace Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Ascott Waterplace Surabaya?
The standard check-in time at Ascott Waterplace Surabaya is starting from From 14:00 while the latest check-out time is at Before 11:00
Does Ascott Waterplace Surabaya provide breakfast?
Yes, Ascott Waterplace Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests

Overall Rating & Reviews

From 2,237 verified guests reviews
8.7
Impressive
Fantastic
970
Very Good
1,023
Satisfying
43
Average
201
Poor
0
Cleanliness
Comfort
Meal
Location
Service

Show reviews that mention...

All
strategic location (1)
kids friendly (5)
excellent service (18)
complete facilities (21)
spacious room (23)
great room (3)
great location (39)
tasty food (6)
See More 8
Sort by
Most Recent
Category
All
Language
English
Show Reviews with Photos
Resha L. A. D.
Staycation
8.5
/ 10
17 Mar 2024
Close to the mall, perfect for small family. Very good are.

Like this review?

Accommodation's Reply
19 Mar 2024
Dear Mr. Resha l adi Dharma, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing. Asst Guest Service Manager.
Edwyn S.
Staycation
8.5
/ 10
02 Dec 2023
Clean and very comfy hotel. Been here many times and very satisfied.
Review photo of Ascott Waterplace Surabaya from Edwin S.

Like this review?

Accommodation's Reply
13 Dec 2023
Dear Mr. Edwin Suryadinata, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing. Asst Guest Service Manager.
DJ
Denny J. C.
Business
9.7
/ 10
17 Nov 2023
Quick check in and check out. Clean room. Plenty of facility.

Like this review?

Accommodation's Reply
17 Nov 2023
Dear Mr. Denny Junior Chandra, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica Sihombing. Asst Guest Service Manager.
Vanesa A. W.
Holiday
8.5
/ 10
19 Jul 2023
Review photo of Ascott Waterplace Surabaya from Vanesa A. W.

Like this review?

Accommodation's Reply
20 Jul 2023
Dear Mrs. Vanesa Aprilia Wulandari, Thank you for staying with us and share your recent stay experience at Ascott Waterplace Surabaya. It is very encouraging for us to know that you had delightful moments during your stay and most importantly that you felt home-away-from home. We look forward to welcoming you back at Ascott Waterplace Surabaya. Sincerely yours, Monica/Asst Guest Service Manager.
l
listiana
Holiday
8.5
/ 10
04 Jun 2023
Easy check in. We got upgraded from deluxe to executive. Very nice impression. Location are great. Clean. Perfect.

1 liked this review

Accommodation's Reply
05 Jun 2023
Dear Mrs. Listiana, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica/Asst Guest Service Manager.
ST
Soekotjo T.
9.7
/ 10
07 May 2023
Clean, nice, comfortable and great location near plaza.

Like this review?

Accommodation's Reply
08 May 2023
Dear Mr. Soekotjo Tjio, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica/Asst GSM.
AA
Annisa A.
Holiday
9.1
/ 10
29 Mar 2023
Great huge place! Nice for family.

1 liked this review

Accommodation's Reply
02 Apr 2023
Dear Mrs. Annisa Azis, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya. Yours sincerely, Monica/Asst. GSM.
nb
novyana b. r.
8.5
/ 10
28 Feb 2023
Perfect. Very clean. Good for stay.

Like this review?

Accommodation's Reply
03 Mar 2023
Dear Novyana b rondonuwu, Thank you for staying with us and share your recent stay experience at Ascott Waterplace Surabaya. It is very encouraging for us to know that you had delightful moments during your stay and most importantly that you felt home-away-from home. We look forward to welcoming you back at Ascott Waterplace Surabaya. Best Regards,
MS
Maria S.
9.4
/ 10
30 Jan 2023
Best location with so affordable price. The staff is also very helpful. Definitely will come back to stay here.

2 liked this review

Accommodation's Reply
31 Jan 2023
Dear Maria, Thank you for staying with us and share your recent stay experience at Ascott Waterplace Surabaya. It is very encouraging for us to know that you had delightful moments during your stay and most importantly that you felt home-away-from home. We look forward to welcoming you back at Ascott Waterplace Surabaya.
Arunika E.
Staycation
9.4
/ 10
25 Jan 2023
Pros; 1. Good location. 2. Excellent ambiance. 3. Price - ok. Cons; 1. Breakfast is not worth, selection and quality can be improved. 2. Service, could be more attentive at front desk. 1 receptionist agent I have forgotten his name (lean, local gentleman), he's outstanding.

Like this review?

Accommodation's Reply
27 Jan 2023
Dear Mrs. Arunika, Thank you for staying with us and share your recent stay experience at Ascott Waterplace Surabaya. Your valuable feedback is highly appreciated as we always strive to do better on improving our guest's stay experience. We look forward to welcoming you back at Ascott Waterplace Surabaya.
An icon button
1
2
3
...
71
An icon button

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Ascott Waterplace Surabaya

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.