Jetstar

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Departure City

...

Destination

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Round-Trip?

Departure Date

19 June 2021

Passenger

1 Adult

Seat Class

Economy

Jetstar: An Introduction

Jetstar is an Australian low-cost airline. Based in Melbourne, Jetstar is one of the subsidiaries of the premium airline service Qantas. With impressive fleets of Boeing 787 Dreamliner, Airbus A320, Airbus A321, and Bombardier Q300, Jetstar operates around 4,000 flights every week to more than 75 destinations in Australia, New Zealand, and Asia Pacific. For three consecutive years in 2011, 2012, and 2013, Jetstar successfully earned the Skytrax award for Best Low-cost Airline.

Jetstar Seat Class

Economy Class

Jetstar wants to make flying accessible to as many people as possible, so it strives to keep its costs down and fares low. Jetstar offers a competitively lower flight fares through their Economy Class, with a special facility of 7 kg cabin baggage for every passenger. Jetstar also accommodates their Economy Class passengers who want to increase their flight comfort, by providing Starter Plus and Starter Max bundles. Each bundle comes with an extra baggage allowance (20 kg for Starter Plus and 30 kg for Starter Max) and an in-flight meal service. If passengers want to experience maximum comfort in the Economy Class, they can also purchase in-flight entertainment and in-flight meals during booking.

In-flight Meal

Jetstar does not provide complimentary in-flight meals or snacks for its passengers in Economy Class. However passengers can still pre-purchase their meal on selected flights or purchase them directly onboard. Every aircraft offers a different menu, all equally delicious. Passengers can choose from a variety of rice, pasta, snacks, desserts, and special menus for kids.

Business Class

Jetstar’s Business Class service is only offered on selected routes. With a generous cabin baggage allowance of 2 x 7 kg, an extra-wide seat, and a dedicated cabin and service, flying in Business Class can become a luxurious traveling experience. On top of the generous cabin baggage, Business Class facilities also include a checked baggage allowance of 30 kg, in-flight entertainment, blankets, pillows, and comfort packs. Jetstar’s Business Class also offers a special bundle called Business Max Bundle, dedicated for passengers who want to experience maximum comfort during their flight.

In-flight Meal

The dining experience in Jetstar’s Business Class includes three-course lunches and dinners, gourmet in-flight snacks, and continental breakfasts. Each Business Class flight offers different in-flight meals menu. Passengers can choose from a selection of Western, Asian, and vegetarian meals, which have been prepared with fresh local ingredients. There is also a wide selection of beverages, including the award-winning “Cellars in the Sky” wine.

Jetstar Privilege Programs

Frequent Flyer Program

Jetstar has teamed up with a selection of great airlines to give passengers more choices of loyalty program. Passengers earn loyalty points or miles every time they travel with Jetstar’s Plus, Max, or Business Max bundle. There are at least four airline partners that have teamed up with Jetstar’s frequent flyer program. These include Qantas Frequent Flyer, Emirates Skywards, JAL Milegae Bank, and Lotusmiles. If the passengers are members of one of those frequent flyer programs, they can earn points or miles every time they travel with Jetstar. Accumulated points can be redeemed for various rewards, one of them is a free Jetstar flight ticket.

Airport Lounge

Jetstar has teamed up with Qantas Club to provide an airport lounge facility for its passengers. Airport lounge access is only available for Economy Starter Max passengers departing on international flights with a JQ, 3K, GK, BL, or QF code. Meanwhile, Business Max passengers departing on international flights with a JQ, 3K, or QF code receive access to partner lounges and Qantas Club lounge. Access is available from when the check-in opens until boarding time, but it is not available upon arrival at the destination. In the airport lounge, passengers can have a little relaxation or catch up on work before continuing the journey. As well as food and drinks, most airport lounges also offer bar service and internet access.

Jetstar Fleet

Boeing 787-8

Seat class:

Economy
Business

Seat layout:

3-3-3 (Economy)
2-3-2 (Business)

Seat pitch:

30 inches (Economy)
38 inches (Business)

In-flight entertainment:

Available

WiFi:

Not Available

Power/USB port:

Available

Airbus A320

Seat class:

Economy

Seat layout:

3-3 (Economy)

Seat pitch:

29 inches (Economy)

In-flight entertainment:

Available

WiFi:

Not Available

Power/USB port:

Not Available

Airbus A321

Seat class:

Economy

Seat layout:

3-3 (Economy)

Seat pitch:

28 inches (Economy)

In-flight entertainment:

Available

WiFi:

Not Available

Power/USB port:

Not Available

Jetstar In-flight Crew

Jetstar’s flight attendant uniform is designed to reflect its growing Pan-Asian network. Dominated by Jetstar’s orange color, the uniform was designed in consultation with team members from across the Jetstar Group, who gave their feedback on the uniform’s functionality, fit, and style. The result is a refreshed uniform that includes a twist on the iconic female orange jacket, with the tailored buttoned front now features an Asian-inspired collar. The flight attendants will also wear the orange jacket with either black tailored pants or an A-line skirt.

Jetstar Passenger Policy

Infant Passenger Policy (0-2 Years Old)

Infant passengers carried on their parent’s lap and not requiring an individual seat can travel for free on all domestic flights within Australia, Japan, and New Zealand, and international flights between Australia and New Zealand.
Infants sitting on their parent’s lap for the entire flight will be provided with a special seat belt that is connected to the parents’ seatbelt.
Infants are allowed to sit separately from their parents, as long as they are able to sit up unaided.
Infants not occupying a seat are not given cabin baggage and checked baggage allowances.
An adult passenger may accompany two infants. However, only one infant can be nursed on the passenger’s lap, while the second infant must have an allocated seat and be able to sit up unaided or in an approved car seat.
Infants over 3 months old must be accompanied by someone who is 15 years or older and capable of looking after them, both at the airport and during the flight.
Infants younger than 48 hours old are not permitted to travel on any Jetstar flight.

Child Passenger Policy (2-15 Years Old)

Children aged 2 years old or older must travel in an allocated seat for safety reasons. Therefore, an individual ticket is required.
Jetstar is currently not able to provide supervision assistance for children traveling alone.
Children who are currently enrolled in or attending secondary school may be able to travel independently on flights to, from, and within Australia and New Zealand.
For intra-Asia flights operated by Jetstar Asia, passengers below the age of 12 must be accompanied by a passenger who is 15 of age or older at the time of travel.
For any domestic or international flights operated by Jetstar Pacific, children below the age of 12 will not be permitted to travel unless they are accompanied by an appropriate accompanying passenger.
The parents or guardians of a passenger between the ages of 12 and 14 must complete and sign a declaration at check-in before the child can travel unaccompanied.
For any domestic Japan flights operated by Jetstar Japan, passengers between the ages of 2 to 11 will not be permitted to travel unless they are accompanied by an appropriate accompanying passenger aged 12 years or older.

Pregnant Passenger Policy

Pregnant passengers entering the third semester of pregnancy (28 weeks or more) are required to bring a letter or certificate from a medical professional stating it is safe for the passenger to fly. The certificate should be issued no more than 10 days prior to travel and must confirm the approximate due date, whether it is a single or multiple pregnancies, and that the pregnancy is free of complications.
Passengers with uncomplicated pregnancy who are traveling within her first 28 weeks are not required to bring any pregnancy-related medical documentation.
Passengers with complicated pregnancy or are expecting more than one child will need to get medical clearance before flying.
Passengers with a single pregnancy of above 40 weeks, or passengers with multiple pregnancies of above 36 weeks, are only allowed on flights of less than four hours.
Passengers with a single pregnancy of above 36 weeks, or passengers with multiple pregnancies of above 32 weeks, are allowed on flights of more than four hours.

Disabled Passenger Policy

Passengers with vision or hearing impairment will need to notify the airline about their condition.
A Jetstar customer service staff member will escort the passenger from check-in through security and to the boarding gate.
If the passenger is traveling with an escort, a Jetstar customer service staff member will organize to meet them at the boarding gate.

Jetstar Check-in Time

Please find the check-in time for all Jetstar flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.

Flight Route	Recommended Check-in Time	Check-in Time Limit
Domestic	1 hour before departure	30 minutes before departure
International	2 hours before departure	60 minutes before departure

Jetstar Online Check-in

Online check-in is also available for Jetstar flights. Please follow the steps below.

Go to Jetstar web check-in page
Enter your booking code, or other booking details, as instructed
Complete your check-in details
Save and/or print your boarding pass

Jetstar Refund Policy

In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit Jetstar Refund Policy for a complete information on refund.

How to Refund

Jetstar Reschedule Policy

You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time. Please refer to Jetstar Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact Jetstar directly to reschedule.

How to Reschedule