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EXTERIOR_BUILDING Berjaya Langkawi Resort
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Berjaya Langkawi Resort

Resort
Karung Berkunci 200, Burau Bay, Padang Matsirat, Langkawi, Kedah, Malaysia, 07000

Guest Review

8.3

58 review

"The staff are friendly. The pool and bar are very nice. The Pan Thai is very good. The view from my room is great."
Tran T. N. P.
"The hotel room is clean and service is great. We love the beach."
Gan A. L.
"The hotel room is clean and service is great. We love the beach."
Gan A. L.
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review
Rating
8.3
Impressive
(Based on 58 guests)
Cleanliness
8.56
Comfort
8.33
Service
8.33
Food
7.86
Location
8.33
22 Jan 20199.1
Very comfy, relax. Will come back again soon.
Rendy A. P.
26 Dec 20185.2
1. Security and Pedestrian Safety - upon arrival, the sulky security guard was very rude and did not allow us to bring car to lobby to unload our luggages. He did not tell us where to go next. We had to figure things out ourselves and finally noticed that cars are stopped across from the lobby. Imagine the little children getting off the car, and having to walk across the lobby driveway while parents are juggling with their luggages. Why make such a bad experience as a first impression? I have seen many of the hotel buggies and even other cars (including taxis) just rushing into the driveway, with no disregard for pedestrian safety. How can I trust the hotel to deliver a safety and comfort arrival when this is the best they can provide? 2. Check-in - the trainee staff was not very clear with her communication. I got very confused especially in paying a visitor tax - she mentioned per stay. When I clarified what is this tax, she said it's compulsory but never explained what it is. She did not want to elaborate further and pretended to walk away with my ID for my registration. That's very unsatisfying to not being able to know what I am paying for. I had no choice but to oblige. 3. Welcome drink - this was 100% syrup water disguising as a fruit punch. I asked for something else that is less sweet but I am told by the staff at the lobby lounge cafe that it's a pre-mixed drink. Therefore, there is nothing else besides that "fruit punch". I asked for coffee but that's not allowed. So, I had water in the end. Not very welcoming, I must say. 4. Smoking at pool area - I know there are designated non-smoking areas but why must the hotel have separate pool area for smoking? Isn't the hotel a public place and with families and children? If the guests insist to smoke, they should be made to be far away from polluting the air. I did not have a pleasant experience being at the pool, as in case the hotel is not aware, strong winds from the sea can blow smoke from smoking area to the non-smoking area of the pool. I did not spend a long time at the pool. It's just too disgusting. 5. Pollution - the motorbikes and vans of the housekeeping and maintenance staff always, and never fails to pollute the fresh air around the chalets in the forest area. It is really appalling that the hotel claims refreshing air during the stay, but the hotel is definitely not living up to their promise. 5. Comfort - the entire hotel/resort looks dated and aging very fast. I stayed here 8 years ago and it was pristine and a top-notch stay for me. I did not get the same experience this time. The facilities are old, the place looks dirty as though maintenance is lacklustre. Sometimes old is classic but this hotel/resort looks like it was just left to age without any care in between. Even food at the hotel/resort was poor - I had salad at the beachside cafe and it was just dry with lack of passion in its preparation. So was the pizza which I ordered. 6. Communication - When I encountered WiFi connectivity was also poor, and when I dialled '1' from the room, I was told somebody from IT will attend to me in 10 minutes. I waited 20 minutes, dialled back '1' and again, I was told to wait another 10 minutes. When I refused as I know what the problem was but the operator mentioned if there is a technical problem then it would take longer. I could not believe what I heard, and I insisted to be transferred to the IT department to speak with them. She promised me (again) that someone will call as soon as she hangs up. She kept her promise, and IT department called me and gave me a new login ID and password. It was a generic one, so I thought it was an extra ID for non-staying guests (like patrons to the diners, restaurants, etc). Only when I found out later the same ID was given to everyone in my group. So, if there already is a problem with the connectivity, shouldn't the guests be communicated to earlier with the correct ID? It seems the check-in staff or the operator behind '1' does not know what is happening. 7. Check out - when I checked out, I was told to queue at the Cashier counter (and not at the Reception counter) as it was the only counter that can facilitate payments. After I was done, I saw a couple who had their check out being attended to at the Reception counter. I was furious as it was purely discrimination as I am probably Asian and am not as worthy as non-Asians. No disrespect here, but this preferential treatment was clearly displayed to me and everyone who are obediently waiting in the queue to the Cashier counter. There was another Asian man trying to check out soon as he had a flight to catch, but he was not attended to. So, why this two different services? Clearly, somebody is not knowing how to manage the hotel very well. Overall, this hotel does not deserve the stars accoladed by the hotel associations. And surely it does not deserve to command a high price for such poor facilities, service and hospitality in general. Would I stay again, probably not. I would spend elsewhere where you get for what you pay for.
Koe K. H.
3 Nov 201810.0
Beautiful hotel, nice chalets, big spacious room and bathroom, beautiful location near cable car, scenic view of the sea-forest-sunrise-sunset, very private, beautiful beach and mangrove walk, nice restaurants especially Phan Thai where you can enjoy beautiful sunset, very clean and most importantly, warm and every cheerful, friendly, accommodative and attentive staff.
Alphonso D.
12 Sep 20189.1
Service was excellent, food was awesome except Pahn-Thai (average), room was clean and view is amazing. Private beach is just perfect! The only downside is the chalet area - it is so huge that you need to wait for shuttle to fetch you around. During holidays, the waiting time can be longer. Their shuttle system is good but not perfect. All rides, no matter where still have to go to lobby first which is a waste of time when the destination is actually nearer if we go direct to the place.
Heng J. Y.
8 Sep 20186.6
The view of the sea is better than the rain forest, because the forest is very dimly lit, but the service is very good in terms of reception and handling.
Mahdi A.
7 Jun 20189.7
Very clean and good service and nice location.
Jegatheesan M.
18 Dec 20179.7
Comfort, buggy service provided. Good services
Ong C. L.
2 Dec 20178.5
Good and nice place to have fun.
Gunawan W.
21 Nov 20179.4
Remotely nice and quiet. really great for a nice escape from the crowd
Kirati K.
4 Nov 20179.7
The staff are friendly. The pool and bar are very nice. The Pan Thai is very good. The view from my room is great.
Tran T. N. P.

MAIN FACILITIES

AC
Parking
24-Hour Front Desk
Swimming Pool
Restaurant
WiFi
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Facilities
  • Sports and Recreations
    • Billiard
    • Canoeing
    • Cycling
    • Darts
    • Diving
    • Fishing
    • Game room
    • Snorkeling
    • Table tennis
    • Tennis
    • Water sport
  • Public Facilities
    • Parking
    • Coffee shop
    • 24-hour room service
    • Late check-out
    • Restaurant
    • Breakfast restaurant
    • Dinner restaurant
    • Lunch restaurant
    • Room service
    • Safety deposit box
    • WiFi in public area
  • Food and Drinks
    • Bar
    • Breakfast
    • Buffet breakfast
    • Buffet dinner
    • Gluten-free meals
    • Poolside bar
    • Bar
    • Set menu dinner
    • Set menu lunch
    • Snack bar
    • Vegetarian meal
  • Hotel Services
    • Concierge
    • Money changer
    • 24-hour security
    • Late check-out
    • Laundry service
    • Luggage storage
    • Medical service
    • Tours
    • Wedding service
    • 24-hour Receptionist
  • Things to Do
    • Children play area
    • Fitness center
    • Karaoke
    • Massage
    • Outdoor pool
    • Sauna
    • Spa
  • In-room Facilities
    • Bathrobe
    • Cable TV
    • Desk
    • Hairdryer
    • Minibar
    • Shower
    • TV
  • General
    • AC
    • Family room
    • Non-smoking room
    • Swimming pool
    • Smoking area
  • Business Facilities
    • Business center
    • Conference room
    • Meeting facilities
    • Photocopier
  • Transportation
    • Airport transfer
    • Area shuttle with surcharge
    • Bicycle rental
    • Car rental
  • Nearby Facilities
    • Shops
  • Kids and Pets
    • Supervised childcare
  • Shuttle Service
    • Airport transfer (surcharge)
  • Accessibilty
    • Disabled access friendly
  • Connectivity
    • LAN Internet

NEARBY PLACES

1
Oriental Village Langkawi
0.63 KM
2
Langkawi Cable Car
0.63 KM
3
Kok Beach
1.16 KM
4
Seven Wells Waterfall
1.37 KM

Description

Berjaya Langkawi Resort is located along Burau Bay in Kedah. This resort is surrounded by tropical rainforest and just steps away from beachfront. This resort is the only resort on the island that features individual chalets built on stilts above beach waves. Besides that, there are seven types of rooms featured in this resort and various facilities such as meeting rooms and laundry service and activities for guests to enjoy such as island hopping, tours around town and many more.On top of that, guests can indulge and savour on different kinds of delicacies and cuisines from local to international.

How to Get To Berjaya Langkawi Resort

There are flights such as Air Asia, Malindo Air, Firefly and Malaysia Airlines that fly daily to Langkawi International Airport. The journey takes around 50 minutes depends on weather. Once you reach the airport, you can take Lapangan Terbang road for another 25 minutes journey to the beautiful Berjaya Langkawi Resort. Among the landmarks nearby are Langkawi Cable Car and Oriental Village Langkawi.

Different Types of Rooms at Berjaya Langkawi Resort

There are total of seven types of rooms offer at this resort and each type of room is equipped with different amenities. Rainforest Chalet, Rainforest studio, Family chalet, premier chalet, premier suite on water, executive suite and presidential suite are among the types of rooms offered here.

Rainforest Chalet is a 32 square metre room with choices of King-sized bed or twin beds. This room is suitable for newlyweds or friends and it is furnished with air conditioning, individual balcony, in-room Wi-Fi Access, Cable TV, Telephone with IDD call facilities, in-room safe, hair dryer, Iron and ironing board, mini bar, tea andcoffee making facilities, complimentary daily newspaper and rain shower as well as coplimentary toiletries. This chalet is surrounded with lush greeneries in an age-old tropical rainforest and is built on stilts with traditional Malay wooden exteriors with contemporary furnishing and amenities deck the interiors.

Rainforest Studio is a 64 square metre room furnished with timber flooring and filled with the warmth of natural daylight penetrating into the room. There is a king-sized bed and suitable for couple and small family. It is equipped with basic amenities including hair dryer, iron and ironing board.

Family Chalet is a 64 square metre room with King-sized bed and twin beds. This chalet is perfect for families who enjoy spending quality time together and it is formed by two inter-connecting Rainforest Chalets making this room spacious and suitable for private family gathering.

Premier Chalet is a 56 square metre room with king-sized bed or twin beds suitable for newlywed couples. This chalet offers magnificient view along the Andaman sea-front of Burau Bay provide a sanctuary for getaways of ultimate relaxation and recuperation.

Premier Suite on Water is a 65 square metre room with King-sized bed. Exclusively designed to provide increased space and comfort, there is an exclusive semi-outdoor lounge and Jacuzzi, creating the ultimate space for relaxation and pampering sessions.

Executive Suite is a 114 square metre room with lavish spaces furnished with a king size bed. This suite comes with spectacular 180-degrees views of the sparkling Andaman Seas, Besides basic amenities, there are kitchen and living Area for private meeting.

Presidential Suite is a 148 square metre and is the largest and most luxurious room furnished with king-sized bed and twin-beds including natural wood furnishings, modern amenities as well as amazing view of beachfront.

Restaurants and Cafes at Berjaya Langkawi Resort

At Berjaya Langkawi Resort, guests have a wide selection of food from local to western delicacies. For instance, Pahn Thai Restaurant offers an authentic and exquisite Thai cuisine.Not just any Thai restaurant in Langkawi, you can enjoy a unique open-air dining experience in the relaxing and enjoy the beauty of the Andaman Sea and the Mat Chinchang mountain range while feast on authentic Thai specialties. The operation hours is from 6:30pm to11:00pm. Besides that, serving the local cuisines with authentic ingredients and Malaysian and international specialties, Dayang Cafe gives its concept as an all-buffet dinner outlet with nightly themes and live cooking stations and it opens during breakfast from 7:00am to 10:30am, lunch from11:30am to 6:30pm, dinner from 7:00pm to 11:00pm and supper 11:00pm to 1:00 am. Other than that, Oriental Pearl represents Chinese and Japanese dining experience. There are Cantonese, Szechuan and Japanese specialty dishes that will surely excite your taste buds. Located right on private beach front, the resort’s Beach Brasserie also offers an various menu of Western and Indian cuisine and guests can indulge on delicious food whilst watching an amazing view of beach.There are also bars serving delicious bites and enticing drinks such as at Rimba Sports Bar, Sunken Pool Bar, Boat House Bar and Sunken Pool Bar.

Facilities and Activities in Berjaya Langkawi Resort

Berjaya Langkawi Resort offers top class of various facilities that can be enjoyed by guests. The best services and facilities brings a comfortable and amazing stay at this hotel. Offering Wi-Fi access in public areas, this resort is known for its spacious Matsirat Ballroom which is divisible into Matsirat I and Matsirat II. Besides the ballroom, there are 8 other meeting rooms which are called Singa, Rebak, Lalang, Tuba, Gasing, Timun, Chorong and Bun. Other than that, the resort also is equipped with computers with internet access for business needs and foreign currency exchange. Guests also can enjoy the services such as courier, mail and postage services, Laundry service, Childcare service, Shuttle service within resort, Shuttle service to town, Airport transfer, car rental services, parking bayssouvenir gift shop, 24-hour security and 24-hour CCTV surveillance.

As for recreational activities, tours and outdoor activities like mangrove tour, jungle trekking, round island tour, Marine park, Sea sports activities and sunset yacht cruise can be arranged at 24 hour service counter at resort. Besides that, there are also outdoor swimming pool, beach volleyball, archery and cycling. Guests can also unwind and relax at the resort’s spa while having a wonderful massage treatments. For kids, there are children's playground and kid's club to enjoy fun activities with other children.

 

Interesting Places near Berjaya Langkawi Resort

Langkawi Cable Car - The Langkawi Cable Car which is also known as Langkawi SkyCab is located nearby (0.63 kilometre) from Berjaya Langkawi Resort. It is approximately about 30 minutes’ drive from Kuah town and 15 minutes’ drive from Langkawi International Airport. The Langkawi cable car project was developed in 1999 by the then Prime Minister, Tun Dr Mahathir Mohamad when he flew over Gunung Machinchang in a helicopter during his visit to Langkawi. The project was a joint venture by Doppelmayr of Austria and a local company. The construction of Langkawi Cable Car began in April 2001 after a survey of the mountain conducted in May 2000 and the Langkawi cable car was completed in August 2002 at a cost of RM 46 million. It was officially opened in 2003. There are stations for the cable car which are the Top Station that is located at the peak of Gunung Machinchang, the second highest peak of Langkawi. In the middle is an angle station where the gondolas make a 45-degree turn to reach the Top Station. As there is no road to the top due to the steepness of Gunung Machinchang, all the structural components needed to be lifted to top with helicopters in combination with an auxiliary working cable and then assembled on site one of the major attractions in Langkawi Island, Kedah, Malaysia. It provides an aerial link from the Oriental Village at Teluk Burau to the peak of Gunung Machinchang, which is also the location of the Langkawi Sky Bridge. The overall total length is 2.2 kilometres with a journey time from the base to the top of around 15 minutes and has become one of the most famous attractions in Malaysia.

Telaga Tujuh Waterfalls - Situated about 1.39 kilometre from Berjaya Langkawi Resort,Telaga Tujuh or Seven Wells Waterfall is named after seven natural pools have been formed at different levels by water streams that flow down the second highest mountain of Langkawi which is Mount Mat Cincang. Seven Wells Waterfall is also located in Pantai Kok area and close to the Pantai Kok Beach and Oriental Village where the Cable Car ride takes place. The total vertical fall is 91 meters and the lowest pool is formed at the bottom. There are two ways of watching the waterfall. If you are adventurous, you can climb and take a quick look of the vertical waterfall or take a short walk up the service road that leads from the car park and take the left turn to reach the bottom of the falls. The entrance to the car park leading to this waterfall is near the famous Cable Car Station. From the car park, you can follow the road until a signboard shows where the right trail climbs steeply up to the actual wells. The left trail will lead to the fall. Visitors are advised to bring essential kits and wear a proper hiking shoes as the rocks can be slippery.


Policy

1. Extra bed is upon request basis & subject to availability upon arrival. Extra bed is chargeable based on hotel policy.
2. Guests must transfer via required shuttle to the property. Guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking.
3. This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
4. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
5. Compulsory New Year's Eve Gala Dinner is inclusive in room rates for 2 adults per room. For extra adult, additional charges will apply for extra bed and compulsory New Year's Eve Gala Dinner (paid to hote upon arrival). For children who does not require extra bed, charges for compulsory New Year's Eve Gala Dinner will apply (paid to hotel upon arrival).

6. Beach Restaurant will be undergoing refurbishment beginning from 1st June 2016 to 1st August 2016. As the restaurant will be closed during this refurbishment, daily breakfast will be served at The Courtyard outside Oriental Pearl Restaurant from 0700 to 1030 daily.

The Kedah State Government has announced the mandatory collection of "State Tourism Fee" at MYR5 per occupied room per night, which becomes effective on 01 July 2016. This is in addition to the 10% service charge, payable directly to the hotel upon check-out (not included in the room rate and taxes stated herein).
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Berjaya Langkawi Resort