Help Center
Frequently Asked Questions
How can I resend my e-ticket?

Please log in to your Traveloka account on Traveloka App or desktop, and follow the guidelines below:
1. Go to My Booking menu
2. Select the e-ticket you wish to resend
3. Select the Share icon on the upper-right corner of the page
4. Choose 'Share as PDF' to get your e-ticket by email
5. Enter the email address, then select Send Now
Your e-ticket should then be sent to your email immediately. Please check your inbox as well as your junk/spam mailbox.

My credit card transaction was unsuccessful. How could this happen?
My credit card transaction was unsuccessful. How could this happen?

Sometimes it can take longer to process your payment. If your first transaction was unsuccessful, please check your booking status on My Booking menu. After you are sure that your payment didn’t get through, you can try to make a payment again. Please make sure that you re-enter the correct credit card details.

Should you need further assistance, please provide us with some details through the form below.

Please fill out this field

Please fill out this field

The more we know, the more we would be able to help you.

Can I change my flight booking?

Yes, you can change or cancel your booking via My Booking menu in your account. To cancel, please log in and choose the specific booking that you would like to cancel. Then, click on the Refund icon of that booking.

If you would like to change your flight schedule, you can try our latest feature, Easy Reschedule. To know more about how it works, visit this complete guide to Easy Reschedule. Alternatively, you can contact the airline directly to change your flight date.

Can I change my stay period or duration?

If you would like to change your stay period or duration, you may cancel your hotel reservation first. Then, book another date that suits you. However, please note that some hotel rooms are non-refundable, while some hotel rooms may have a cancellation fee imposed.

Can I cancel my booking and get a refund?

For the complete information on refund, please visit Refund Procedure. All refunds must be processed through Traveloka. Please note that by requesting a refund, your reservation will be automatically canceled.
If you need further help for your refund request, please inform us through the form below.

I found a typing or title error on my e-ticket. Can I correct the passenger's name?
I found a typing or title error on my e-ticket. Can I correct the passenger's name?

If you fly domestic, please contact the airline's call center directly to correct the passenger's name on your e-ticket. Please note that you may be charged a certain amount for name correction depending on the airline's policy.

For international flights, you can submit a request for name correction by filling out the form below.If you cannot find your airline in the list, please contact the airline's call center directly.

Please fill out this field

Please fill out this field

Please fill out this field

If your airline is not on the list, please contact the airline’s call center

For international flights, please upload your scanned passport

Explore Categories
Need a helping hand?

Did you find this information helpful?

wabcwrrebcsrersurd