Please log in to your Traveloka account on Traveloka App or desktop, and follow the guidelines below:
1. Go to My Booking menu
2. Select the e-ticket you wish to resend
3. Select the Share icon on the upper-right corner of the page
4. Choose 'Share as PDF' to get your e-ticket by email
5. Enter the email address, then select Send Now
Your e-ticket should then be sent to your email immediately. Please check your inbox as well as your junk/spam mailbox.
Alternatively, you can call our Customer Service at +60-15-4840-9469 or +60-3-7724-3501 to resend your e-ticket automatically. Simply punch in your Traveloka Booking ID, and then select the Auto-resend E-ticket/Voucher menu.
Sometimes it can take longer to process your payment. If your first transaction was unsuccessful, please check your booking status on My Booking menu. After you are sure that your payment didn’t get through, you can try to make a payment again. Please make sure that you re-enter the correct credit card details.
Should you need further assistance, please provide us with some details through the form below.
The more we know, the more we would be able to help you.
Yes, you can change or cancel your booking via My Booking menu in your account. To cancel, please log in and choose the specific booking that you would like to cancel. Then, click on the Refund icon of that booking.
If you would like to change your flight schedule, you can try our latest feature, Easy Reschedule. To know more about how it works, visit this complete guide to Easy Reschedule. Alternatively, you can contact the airline directly to change your flight date.
If you would like to change your stay period or duration, you may cancel your hotel reservation first. Then, book another date that suits you. However, please note that some hotel rooms are non-refundable, while some hotel rooms may have a cancellation fee imposed.
For the complete information on refund, please visit Refund Procedure. All refunds must be processed through Traveloka. Please note that by requesting a refund, your reservation will be automatically canceled.
If you need further help for your refund request, please inform us through the form below.
If you fly domestic, please contact the airline's call center directly to correct the passenger's name on your e-ticket. Please note that you may be charged a certain amount for name correction depending on the airline's policy.
For international flights, you can submit a request for name correction by filling out the form below.If you cannot find your airline in the list, please contact the airline's call center directly.
If your airline is not on the list, please contact the airline’s call center
For international flights, please upload your scanned passport