Thai Smile

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Departure City
Departure Date
25 July 2021
1 Adult
Seat Class

THAI Smile: An Introduction

Thai Smile Airways, or THAI Smile, is one of the newest low-cost carriers of Thailand. Being a subsidiary of Thai Airways International, it is recognized as the most affordable, yet the trendiest and best-rated airline in Asia. THAI Smile mainly operates from Thailand’s busy Suvarnabhumi Airport (BKK) and Bangkok’s Don Muang International (DMK), where it serves flights to 28 destinations in eight countries across Asia. It offers Smile Plus (premium economy) and Smile (economy) classes with full services.

THAI Smile Seat Class

Smile Class

THAI Smile’s economy class, Smile Class, provides passengers with the most memorable travel experience in Asia. Smile Class is an economy class recommended for budget travelers who still want to enjoy the comfort of a full-service airline, such as a comfy space, complimentary sandwiches or light snacks, and refreshing beverages, while spending less. The economy class consists of 156 standard seats, each with a seat pitch between 28 and 31 inches, and offers a baggage allowance of 20 kg.

In-flight Meal

Both domestic and international Smile Class passengers are served light snacks and mineral water during their flight. Passengers may request special meals, but they need to do so during booking. THAI Smile always takes the passengers’ meal requests seriously, hence consistently maintains the food quality.

Smile Plus Class

Passengers in THAI Smile’s premium economy class, known as Smile Plus Class, will get to enjoy great amenities, spacious middle seats, comfy space, delicious hot meal, and alcoholic beverages in their flight. THAI Smile’s Smile Plus features 16 standard seats for international flights and 12 seats for domestic flights, each with a pitch of 33 inches. Smile Plus Class passengers are entitled to a baggage allowance of 30 kg.

In-flight Meal

Smile Plus passengers will get the chance to enjoy complimentary hot meals and beverages during their international or domestic flights. THAI Smile is also ready to accommodate passengers with special dietary restrictions. Therefore, THAI Smile offers a full range of special menus, from vegetarian and gluten-free meals to baby food.

THAI Smile Privilege Programs

Royal Orchid Plus

To appreciate its loyal passengers, THAI Smile offers Royal Orchid Plus, a frequent flyer program it runs together with Thai Airways. The program allows its members to accumulate miles and use their award tickets for all THAI Smile flights. Passengers can check out the THAI Smile Mileage Accrual Chart through the website Passengers need to make sure that the date of their award ticket has been confirmed, otherwise their booking will automatically be postponed. The award ticket has to be issued within 30 days at any ticketing office under the Thai Airways label.

Smile Lounge

The first-ever Smile Lounge was launched at the Ubon Ratchathani Airport, Thailand. The lounge provides THAI Smile passengers with a variety of benefits while waiting for their flight, such as a full-scale buffet featuring different kinds of food and beverages. Moreover, Smile passengers are also given full access to the Smile Corner at the Smile Lounge. The facilities that the airline provides are proofs that it has met its objective of becoming a full-scale airline.

THAI Smile Fleet

Airbus A320

Seat class:

  • Smile
  • Smile Plus

Seat layout:

  • 3-3 (Smile)
  • 2-2 (Smile Plus)

Seat pitch:

  • 28 inches (Smile)
  • 33 inches (Smile Plus)

In-flight entertainment:

Not Available


Not Available

Power/USB port:

Not Available

THAI Smile In-flight Crew

Dominated by the color tangerine, the THAI Smile flight attendant uniform is eye-catching yet chic and elegant. The bright and well-fitted shirt is matched with either a pair of nice, formal slacks or a knee-length skirt. The alluring light purple neck scarf with a touch of Thai design adds a sense of grace and uniqueness to the uniform. The dominant color itself symbolizes the beauty and warmth of the sunset, which is meant to spread joy to passengers. Made from the best quality fabric in soothing color, the lovely uniform is so designed to enable flight attendants to give their best service to all passengers.

THAI Smile Passenger Policy

Infant Passenger Policy (0-2 Years Old)

  • Infant passengers younger than 7 days old are not allowed to travel on board.
  • The parent or authorized person must report to the airline when traveling with infant passengers between 7 days to 2 years old.
  • THAI Smile does not provide infant seat or stroller, hence infant passengers should be seated on the accompanying adult passenger’s lap.
  • Each adult with an infant passenger will be charged a fee of THB 535 per domestic flight, or THB 1,000 per international flight.
  • Infant passengers are entitled to a checked baggage of 10 kg.

Child Passenger Policy (2-18 Years Old)

  • Child passengers aged less than 12 years old are not allowed to travel alone.
  • Child passengers must be accompanied by adult passengers aged older than 18 years old.
  • Child passengers traveling alone are not allowed to travel with their pets.
  • The children’s visa permit must be checked thoroughly by either their parents or their guardians before departure.
  • The parents or guardians of child passengers requiring special care or assistance need to notify the airline at least 48 hours prior to departure.

Pregnant Passenger Policy

  • Pregnant passengers must inform the airline of the progress of their pregnancy.
  • Pregnant passengers with a pregnancy of under 28 weeks are allowed to travel without a doctor’s certificate.
  • Pregnant passengers with a pregnancy of 28 to 36 weeks must present a doctor’s certificate ensuring that they are fit to travel. The certificate must be issued no more than seven days from the date of departure.
  • Pregnant passengers with a pregnancy of more than 36 weeks are not allowed onboard.

Disabled Passenger Policy

  • The airline will provide wheelchair service, as well as assistance to the boarding gate. To get this service, passengers must inform the airline at least 48 hours before departure. Otherwise, the airline will not be held responsible for failing to provide such service to the passengers.

THAI Smile Check-in Time

Please find the check-in time for all THAI Smile flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.

Flight Route

Recommended Check-in Time

Check-in Time Limit


1 hour before departure

45 minutes before departure


2 hours before departure

1 hour before departure

THAI Smile Online Check-in

Online check-in is also available for THAI Smile flights. Please follow the steps below.

  1. Go to THAI Smile web check-in page
  2. Enter your booking code, or other booking details, as instructed
  3. Complete your check-in details
  4. Save and/or print your boarding pass

THAI Smile Refund Policy

In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit THAI Smile Refund Policy for a complete information on refund.

THAI Smile Reschedule Policy

You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time. Please refer to THAI Smile Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact THAI Smile directly to reschedule.

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