Refund Guarantee for Any Uncertainty

Available for all international flight with Lion Air, Batik Air, Wings Air, Super Air Jet, Pelita Air, TransNusa, AirAsia, AirAsia, Scoot, Thai Lion Air, Batik Air Malaysia, Trigana Air, Citilink, Blue Islands, ATA Airlines, Garuda Indonesia, Philippine Airlines, Malaysia Airlines, Jetstar Airways, Vietnam Airlines, Cathay Pacific, Eva Air, Qatar Airways, Qantas, Etihad Airways, Japan Airlines, Turkish Airlines, Thai Airways, China Airlines, Hong Kong Airlines, STARLUX Airlines, Asiana, All Nippon Airways, American Airlines, Oman Air, SriLankan Airlines, United Airlines, Korean Air, KLM, Singapore Airlines, Saudia, Myanmar Airways, Himalaya Airlines, China Southern Airlines, Finnair, China Eastern, Emirates, Air France, Lanmei Airlines, JetBlue, Xiamen Airlines, Alaska Airlines, Air China, Air Canada, Egyptair, Vistara, Cambodia Angkor Air, Royal Brunei Airlines, Delta Air Lines, Lufthansa, Gulf Air, Air Niugini, Thai Smile, Myanma Airways, Kuwait Airways, Nepal Airlines, Virgin Australia, and Royal Jordanian.

Insurance is available for flight departures at >26 hours up to 10 months after the search date.

100% Refund Guarantee is powered by Qoala Insurtech

Applicable for flight tickets only, not including add-ons (e.g. baggage, in-flight meals, baggage wrap).

100% Refund Guarantee is only applicable for refund requests submitted up to 24 hours before the flight’s departure.

For refund requests submitted less than 24 hours before departure, regular refund policy from the airline will apply.

Refunds may be returned in cash, travel credits, Traveloka vouchers, or Traveloka Points, or in any combination of these. This will be determined in accordance with the airline’s latest refund policy.

Insurance premium is non-refundable if the flight is canceled by the airlines.

The availability of 100% Refund Guarantee is dependent on Indonesia’s Ministry of Transportation Regulation No. 185 Year 2015 (Peraturan Menteri Perhubungan Republik Indonesia Nomor PM 185 Tahun 2015).

Applicable only for transactions in Indonesian Rupiah (IDR).

Applicable for all refund reasons.

Applicable for partial refund (e.g. refund for only one route of a round-trip flight), subject to the airline’s approval and if all tickets have not been used.

Not applicable if the passenger has checked in.

Not applicable if one or more of the tickets has been used.

Not applicable if a refund or reschedule request has been made directly to the airline.

Not applicable if changes have been made by the passenger, via the airline. Changes include but are not limited to changes in the passenger’s details (e.g. name, title) and flight routes.

Not applicable to Points and coupons. Any Points or coupons redeemed for the purchase will not be refunded.

Any PayLater installment fees for the purchase will not be refunded. If installment(s) has been paid, the refund amount will be deducted by the installment fee(s). If installment(s) has not been paid, payment for the installment fee(s) must still be completed.

Payments made with PayLater will be refunded to the account holder’s PayLater limit. Meanwhile, PayLater installment(s) already paid to Traveloka will be refunded via bank transfer.

Applicable for all payment methods.

Traveloka reserves the right to cancel any refund request or process deemed to be misused.

Misuse of 100% Refund Guarantee is defined as any event in which Traveloka believes the use or the process was fraudulent or done for commercial gain.