Kembara Resort

I upgrade my room, because the existing was not suitable for my kids. Rm300/night (after less rm50), because I book through agent, so I have to pay extra fee when upgrading. 1. No toiletries provided (even a soap). 2. TV have no channel. 3. There was many cockroaches went out from water hole in the bathroom! The smell of cockroaches terribly disturbing when we were in there. 4. The water in the kid pool was cloudy. (perhaps they didn't change because it just a few customers during this time). 5. There was no water heater in bathroom or else we can't find any instructions or label for hot water as usual as other resorts/hotel. The resort shud make a proper schedule for pesticide control. However the staff was helpful, she even bought a breakfast for us. She took a complaint politely. The bathtub is huge. The beach just walking distance from our room. Our kids enjoyed themselves being here. Internet was good (umobile). I just hoping that they can taking care their amenities and resort well. Frankly speaking, I went so many hotel and resort with a better facilities within the price range. Its OK, as long as they willing to change for good. There will always the room for improvement.