The Westin Surabaya

Hotels
Pakuwon Mall, Jl. Puncak Indah Lontar No.2 , Wiyung, Surabaya, Jawa Timur, Indonesia, 60216
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About Accommodation

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The Westin Surabaya is located in area / city Wiyung. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi

What Guests Say About Their Stay

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10.0
/ 10
Ng M. N.
The best ever hotel in surabaya. Family trip for 3 nights. Clean hotel, comfort room, nice staffs, awesome breakfast. Nice view.

Location Info

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Pakuwon Mall, Jl. Puncak Indah Lontar No.2 , Wiyung, Surabaya, Jawa Timur, Indonesia, 60216

9.2

Strategic Location
Lobby The Westin Surabaya
Lobby 2 The Westin Surabaya

Discover More About The Westin Surabaya

Location


The Westin Surabaya is located in area / city Wiyung.

The hotel is located only 4.58 km away from Kandangan Station.

There are plenty of tourist attractions nearby, such as Jamur Hill within 29.87 km, and SD Negeri Banjarsari 1 within 16.31 km.

About The Westin Surabaya

Whether you are planning an event or other special occasions, The Westin Surabaya is a great choice for you with a large and well-equipped function room to suit your requirements.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at The Westin Surabaya.

The Westin Surabaya is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Are you a shopaholic? Staying at The Westin Surabaya will surely spoil you for numerous shopping centers nearby.

From business event to corporate gathering, The Westin Surabaya provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at The Westin Surabaya, a wonderful accommodation for your family holiday.

This hotel is an ideal choice for you, novice to professional golfers.

While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, The Westin Surabaya is suitable for you who value privacy during your stay.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from The Westin Surabaya exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

The Westin Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at The Westin Surabaya.

All Facilities

Bar, Cafe and Lounge The Westin Surabaya
Bar, Cafe and Lounge
Swimming Pool The Westin Surabaya
Swimming Pool
Fitness Center The Westin Surabaya
Fitness Center
Functional Hall The Westin Surabaya
Functional Hall
Common Space The Westin Surabaya
Common Space

Food and Drinks

  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Bar
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Breakfast served to the table
  • Breakfast (surcharge)
  • Brunch
  • Buffet dinner
  • Buffet lunch
  • Continental breakfast
  • Dining area
  • Gala dinner
  • Gluten-free meals
  • Hot breakfast
  • No alcohol
  • Set menu dinner
  • Set menu lunch
  • Show cooking restaurant
  • Snacks
  • Dietary menu
  • Vegetarian meal
  • Winery

Hotel Services

  • Bellhop
  • Welcoming drinks
  • Concierge
  • Doorman
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Wedding service

General

  • AC
  • Ballroom
  • Banquet
  • Cloakroom
  • Clothes dryer
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Smoke-free

Business Facilities

  • Business center
  • Business facilities
  • Computer station
  • Conference hostess
  • Conference room
  • Meeting facilities
  • Photocopier
  • PRINTER
  • Projector
  • Business centre

Things to Do

  • Fitness center
  • Garden
  • Health club
  • Massage
  • Outdoor pool
  • Picnic area
  • Pool cabanas
  • Pool sun loungers
  • Spa
  • Hot tub

Public Facilities

  • Parking
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathrobe
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Separate shower and tub
  • Shower
  • TV

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

Sports and Recreations

  • Badminton
  • Basketball
  • Fitness center
  • Golf
  • Golf course
  • Golf practice
  • Table tennis
  • Tennis

Accessibilty

  • Disabled access friendly
  • Accessible bathroom
  • Accessible parking
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible

Transportation

  • Airport transfer
  • Valet parking
  • Valet parking (surcharge)

Kids and Pets

  • CRIBS
  • Highchairs

Connectivity

  • INTERNATIONAL_CALL
  • Free WiFi

Family-friendly Facilities

  • Children pool

Shuttle Service

  • Airport transfer (surcharge)

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Accommodation Policy & General Information

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.

Early Check-in

You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation. Additional charges apply.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - Before 12:00
Breakfast Availability
Yes, some room provide breakfast

Frequently Asked Questions

What are available facilities at The Westin Surabaya?
There are top facilites at The Westin Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Westin Surabaya?
The standard check-in time at The Westin Surabaya is starting from From 15:00 while the latest check-out time is at Before 12:00
Does The Westin Surabaya provide breakfast?
Yes, The Westin Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests

Overall Rating & Reviews

From 436 verified guests reviews
9.2
Superb
Fantastic
270
Very Good
142
Satisfying
6
Average
18
Poor
0
Cleanliness
Comfort
Meal
Location
Service
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Show Reviews with Photos
ss
sherly s.
Staycation
10
/ 10
14 Nov 2023
As suggested by an acquaintance of mine, Mr. Irwan. I decided to stay here during my 5 days 4 nights leisure trip in Surabaya. It was indeed the best decision ever! Not only it is strategically adjoined with the Pakuwon shopping centre (one of the biggest shopping malls in Surabaya), you can also easily find many restaurants / cafes in the vicinity. The room is very clean, modern, spacious. The city view from my room is very mesmerizing! I love how thoughtful Westin is with their amenities, as they also provide you with a roll on Lavender sleeping balm & bath salt (how thoughtful). I truly appreciate their outstanding hospitality, in which all the staffs are very accommodating, well trained, and polite. The cleaning service team would always take their time to leave a written note once they finish cleaning our room, I love this personalized approach of Westin! My favorite session here is the breakfast time! Despite a leisure trip, I intentionally woke up early so I could enjoy a less crowded ambience. So many options of delicious cuisine ranging from Japanese, Chinese, Western, and Indonesian! Even the pastries are top notch! My favorite is their local Indonesian delicacies. Mr. Huda and Mr. Matthew at the breakfast station have been really attentive, warm and very accommodating. The chef was also very welcoming & communicative, he personally delivered his β€œtoday's special cooking” to my table for 2 days in a row. You can tell everyone here really took the time to get to know and being friendly with all the guest to make us feel like home!. Another staff who was also very accommodating from the concierge team was Mr. Andre who has been helping me to order taxi, etc. It was indeed a pleasant stay I had here at Westin. Surely would love to comeback to bring my family to experience all the joy!
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Review photo of The Westin Surabaya from Sherly S. H.
Review photo of The Westin Surabaya 2 from Sherly S. H.
Review photo of The Westin Surabaya 3 from Sherly S. H.
Review photo of The Westin Surabaya 4 from Sherly S. H.
Review photo of The Westin Surabaya 5 from Sherly S. H.

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Accommodation's Reply
07 Dec 2023
Dear Ms. Sherly stephanie Huang, Warmest greetings from Surabaya! Thank you for choosing our hotel as your accommodation during you lovely stay in Surabaya. And thank you for the valuable review, we are very glad to know that you had a great stay with us, especially for our room, delicious foor at Magnolia Restaurant and the excellent service from our associates. We look forward to welcoming you back here in Surabaya! Best regards, The Westin Surabaya team.
FS
Fransisca S.
Staycation
10
/ 10
16 Mar 2023
It was perfect. Spacious and clean room. Very friendly staffs that I love. Keep up the good work.
Review photo of The Westin Surabaya from Fransisca S.
Review photo of The Westin Surabaya 2 from Fransisca S.
Review photo of The Westin Surabaya 3 from Fransisca S.
Review photo of The Westin Surabaya 4 from Fransisca S.

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Accommodation's Reply
22 Mar 2023
Dear Fransisca Suciwanti, We appreciate you for taking the time to share your splendid review in regard to your previous stay at The Westin Surabaya. Thank you for sharing your high praises, all of us here at The Westin Surabaya are looking forward to welcoming you and your friends back again in the near future. Sincerely, The Westin Surabaya team.
wr
widya r.
Staycation
9.4
/ 10
19 Dec 2023
Good facility for club room. Got dinner breakfast all day snack. Swimming pool very clean.
Review photo of The Westin Surabaya from Widya R.
Review photo of The Westin Surabaya 2 from Widya R.
Review photo of The Westin Surabaya 3 from Widya R.

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Accommodation's Reply
28 Dec 2023
Dear Ms. Widya Rahayu, Warmest greetings from Surabaya! Thank you for choosing our hotel as your accommodation during you lovely stay in Surabaya. And thank you for the valuable review, we are very glad to know that you had a great stay with us, especially for our room, delicious foor at Magnolia Restaurant and the excellent service from our associates. We look forward to welcoming you back here in Surabaya! Best regards, The Westin Surabaya team.
I
INDRIYANTO
Staycation
8.5
/ 10
16 Apr 2022
Very comfortable and get the good service from Westin team
Review photo of The Westin Surabaya from Indriyanto I.
Review photo of The Westin Surabaya 2 from Indriyanto I.
Review photo of The Westin Surabaya 3 from Indriyanto I.

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Accommodation's Reply
25 Apr 2022
Dear Indriyanto, Warm greetings from Surabaya! Thank you for the valuable review, we are very glad that you had a great stay with us, especially our associate's services. We are looking forward to welcoming you back here in Surabaya! Best regards, The Westin Surabaya
Allan F. K.
Staycation
10
/ 10
16 Nov 2023
Always satisfied if you stay at this luxurious 5 star hotel. Best. I like to staycation here with my friends. All staff are humble and friendly. Perfect for holidays. Thank you Westin Surabaya
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Review photo of The Westin Surabaya from Allan F. K.

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Accommodation's Reply
20 Nov 2023
Dear Allan Fernando Kakiay, Thank you for choosing The Westin Surabaya as your choice of place to stay for you and your family. We are very pleased to know that you and your family really enjoyed your stay, especially the friendliness and service of our staff, and the cleanliness of the hotel facilities. I have conveyed your appreciation to our team. We are sure they are very happy and motivated. I really hope to be able to welcome you back to The Westin Surabaya in the near future. Warm Greetings, The Westin Surabaya Management Team.
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AL
Astrid L.
Holiday
10
/ 10
07 Feb 2023
The hotel is very strategic, large rooms, very good service, everything is okay.
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Review photo of The Westin Surabaya from Astrid L.
Review photo of The Westin Surabaya 2 from Astrid L.

1 liked this review

Accommodation's Reply
13 Feb 2023
Dear Astrid, Greetings from Surabaya! Thank you for choosing to stay with us at The Westin Surabaya, and for giving us a positive review. We are very pleased to know that you had a great time and were satisfied with the services provided by our associates. We look forward to welcoming you back to Surabaya! Warm regards, Alamsyah Jo Complex General Manager
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Elva
Holiday
10
/ 10
19 Dec 2022
Really a very pleasant hotel, all the services are extraordinary, the ambiance is also great, especially if you have club facilities, free snack time + dinner. Specifically good coffee for me. At room also has a coffee machine. Really recommend for staycation. Thanks Mas Gavin for your good hospitality, keep it up, Westin is the best place πŸ‘πŸ˜Ž. For sure I will come back here again.
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Review photo of The Westin Surabaya from Magdalia E.
Review photo of The Westin Surabaya 2 from Magdalia E.
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Accommodation's Reply
04 Jan 2023
Dear Magdalia, Greetings from Surabaya! Thank you for choosing to stay with us at The Westin Surabaya, and for giving us a positive review. We are very pleased to know that you had a great time and were satisfied with the services provided by our associates, as well as with our newest facility, the Westin Kids Club. We look forward to welcoming you back to Surabaya! Kind regards, Alamsyah Jo Complex General Manager
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Allan F. K.
Staycation
9.7
/ 10
26 Oct 2023
Try an all you can eat dinner at Magnolia restaurant with friends. Best. The food is delicious and lots of choices. Satisfied and full. Thank you for the excellent service from Mas Ivan and Mas Rudi. They are very humble and always full of smiles. Amazing Hotel and restaurant. The staff are all friendly. Best experience. I feel at home continuing to extend at the Westin.
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Review photo of The Westin Surabaya from Allan F. K.

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Accommodation's Reply
02 Nov 2023
Dear Allan Fernando Kakiay, Thank you for choosing The Westin Surabaya as your choice of place to stay for you and your family. We are very pleased to know that you and your family really enjoyed your stay and dinner at Magnolia Restaurant with us, especially the friendliness and service from our staff, and the delicious and appetizing buffet food variants. I have conveyed your appreciation to our team. We are sure they are very happy and motivated. I really hope to be able to welcome you back to The Westin Surabaya in the near future. Warm Greetings, The Westin Surabaya Management Team.
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Allan F. K.
Staycation
9.7
/ 10
26 Oct 2023
Nice restaurant, so fancy and luxurious. The food is delicious, lots of choices and not boring. Thank you for your good service to Ms. Rebecca. Always friendly and smiling. Be patient in providing instructions and explanations. Ms. Winda from the receptionist is also very kind and humble, thank you for your help, I delivered my room key. For a HK kid who cleans the room, it's extraordinarily neat and clean. Thank you to Mas Yogi, and Mas Fadli HK who quickly delivered my request. Thank you to Mbak Yosi from service express. Always responsive and very helpful in providing options and suggestions.
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Review photo of The Westin Surabaya from Allan F. K.

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Accommodation's Reply
01 Nov 2023
Dear Allan Fernando Kakiay, Thank you for choosing The Westin Surabaya as your choice of place to stay for you and your family. We are very pleased to know that you and your family really enjoyed your stay with us, especially our staff, and the location of our hotel. I have conveyed your appreciation to my team. I'm sure they are very happy and motivated. I really hope to be able to welcome you back to The Westin Surabaya in the near future. Warm Greetings, The Westin Surabaya Management Team.
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Allan F. K.
Staycation
9.7
/ 10
23 Oct 2023
Never get bored staying here. Extend again and again, an unforgettable experience. Too good service. Quick service. And don't forget to smile at the staff. Thank you to Ms. Sasa from Service Express, always answering questions quickly and with explanations that are easy to understand.
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Review photo of The Westin Surabaya from Allan F. K.

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Accommodation's Reply
01 Nov 2023
Dear Allan Fernando Kakiay, Thank you for choosing The Westin Surabaya as your choice of place to stay for you and your family. We are very pleased to know that you and your family really enjoyed your stay with us, especially our staff, and the location of our hotel. I have conveyed your appreciation to my team. I'm sure they are very happy and motivated. I really hope to be able to welcome you back to The Westin Surabaya in the near future. Warm Greetings, The Westin Surabaya Management Team.
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