POP! Hotel Stasiun Kota Surabaya

Hotels
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Jl. Waspada 58, Pabean Cantikan, Surabaya, Jawa Timur, Indonesia, 60161
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About Accommodation

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Staying at POP! Hotel Stasiun Kota Surabaya is a good choice when you are visiting Pabean Cantian. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
Staffs have been vaccinated for COVID-19.

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
WiFi

What Guests Say About Their Stay

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Strategic Location (148)
Friendly Staffs (82)
Clean Room (99)
Easy To Find Food (3)
9.7
/ 10
Eko H.
Thank you for the great hospitality during my short escape to surabaya. It an honour to met with the superb gm Mrs. Odek. And a Compliment also to Mr. Reno who handled my reservation upon ci, thank you so much. Some point that you need to improve are how to handling complain and control the ego, I believe you can be a good leader oneday.

Location Info

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Jl. Waspada 58, Pabean Cantikan, Surabaya, Jawa Timur, Indonesia, 60161
Lobby POP! Hotel Stasiun Kota Surabaya
Lobby 2 POP! Hotel Stasiun Kota Surabaya

Discover More About POP! Hotel Stasiun Kota Surabaya

Location


Staying at POP! Hotel Stasiun Kota Surabaya is a good choice when you are visiting Pabean Cantian.

The hotel is located only 5.08 km away from Pelabuhan Tanjung Perak.

This hotel is very easy to find since it is strategically positioned close to public facilities.

About POP! Hotel Stasiun Kota Surabaya

For you, travelers who wish to travel comfortably on a budget, POP! Hotel Stasiun Kota Surabaya is the perfect place to stay that provides decent facilities as well as great services.

POP! Hotel Stasiun Kota Surabaya is the smartest choice for you who are looking for affordable accommodation with outstanding service.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from POP! Hotel Stasiun Kota Surabaya exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

POP! Hotel Stasiun Kota Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.

Staying at POP! Hotel Stasiun Kota Surabaya will surely satisfy you with its great hospitality and affordable price.

All Facilities

Bar, Cafe and Lounge POP! Hotel Stasiun Kota Surabaya
Bar, Cafe and Lounge
Functional Hall POP! Hotel Stasiun Kota Surabaya
Functional Hall
Common Space POP! Hotel Stasiun Kota Surabaya
Common Space
Lobby POP! Hotel Stasiun Kota Surabaya
Lobby
CleanAccommodation POP! Hotel Stasiun Kota Surabaya
CleanAccommodation

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Snacks

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Room service
  • WiFi in public area

Hotel Services

  • Bellhop
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Limited hours room service
  • Multilingual staff
  • Newspaper in lobby

In-room Facilities

  • Cable TV
  • Desk
  • In-room safe
  • Shower
  • TV

Connectivity

  • Internet point
  • LAN Internet
  • Free WiFi

General

  • AC
  • Non-smoking room
  • Smoking area

Business Facilities

  • Computer station
  • Meeting facilities
  • Projector

Accessibilty

  • Accessible bathroom
  • Wheelchair accessible

Things to Do

  • Massage

Shuttle Service

  • Airport transfer (surcharge)

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Accommodation Policy & General Information

Important Note
In reference to the circular letter by the government regarding the spread control of Covid-19, please ensure that you are aware of your booking's refund, cancellation, and reschedule policy.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity. Please note that this room's maximum occupancy is 3 adults. There is no extra bed and third person will be using the existing bed and sofa.
1.Early Check in Policy: Kindly be informed that the check in time starts from 14.00 hrs, for the early check in there will be additional charges subject to Hotel Dynamic Price on the time of check in. Please contact Pop! Hotel Stasiun Kota Surabaya for more information 2.Durian, Jackfruit, Mangosteen Not Allowed Durian and Pancake Durian, Jackfruit, Mangosteen Not Allowed

Early Check-in

You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation. Additional charges apply.
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General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - Before 12:00
Breakfast Availability
Yes, some room provide breakfast

Frequently Asked Questions

What are available facilities at POP! Hotel Stasiun Kota Surabaya?
There are top facilites at POP! Hotel Stasiun Kota Surabaya such as AC, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at POP! Hotel Stasiun Kota Surabaya?
The standard check-in time at POP! Hotel Stasiun Kota Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does POP! Hotel Stasiun Kota Surabaya provide breakfast?
Yes, POP! Hotel Stasiun Kota Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests

Overall Rating & Reviews

From 7,078 verified guests reviews
8.4
Impressive
Fantastic
1,959
Very Good
4,014
Satisfying
286
Average
819
Poor
0
Cleanliness
Comfort
Meal
Location
Service

Show reviews that mention...

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strategic location (148)
friendly staffs (82)
clean room (99)
easy to find food (3)
affordable price (5)
great cleanliness (2)
tasty breakfast (5)
great facilities (5)
tasty food (20)
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Category
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Language
English
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CN
Calya N.
Business
6.2
/ 10
25 Dec 2023
I just feel like this hotel isn't the right fit for me. The environment around the hotel isn't very friendly, with an old town style that isn't very neat. The hotel itself is okay, and the food is decent, but I find the interior a bit odd. You have to fill the water bottle in the dispenser yourself, so you don't get free bottled water like in other usual hotels. Additionally, I don't like one of the receptionists; He isn't very friendly and is sarcastic towards me. I understand that procedures are important, but when dealing with customers, ensuring they feel comfortable and being more empathetic would be appreciated.
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Review photo of POP! Hotel Stasiun Kota Surabaya from Calya N.

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Accommodation's Reply
29 Dec 2023
Dear Mr. Calya, Warm greetings from POP! Hotel Stasiun Kota Surabaya, Thank you for choosing POP! Hotel Stasiun Kota Surabaya as your accommodation during your stay in Surabaya, and took the time to share your experience while staying at our budget hotel. Regarding the drinking water that we do not provide in the rooms, we do indeed refer to the government 's appeal to be concerned about reducing plastic waste (Eco Friendly) on the earth, therefore as a substitute we provide glass drinking bottles that can be filled with mineral water from each dispenser provided. We provide them on every floor and corridor so that our guests can refill them at any time. We glad we could hear our guest input for our improvement, we do apology for the inconvenience things that might not met your requirement. We have note this and deliver to concern department. That is the explanation we can give and hopefully it will be understandable to you and other guests reading this review. Thank you again and we hope to serve Ms. Calya again in the future. Best regards, Satriani M. Damanik. Hotel Manager.
Evit D.
9.7
/ 10
22 Oct 2022
The place is clean and comfortable. Friendly service.
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Review photo of POP! Hotel Stasiun Kota Surabaya from Evit D.
Review photo of POP! Hotel Stasiun Kota Surabaya 2 from Evit D.

4 liked this review

Accommodation's Reply
24 Oct 2022
Dear Mother Evit Greetings from POP! Surabaya City Station Hotel, Thanks again for choosing POP! The Kota Station Hotel as an accommodation place to stay while in Surabaya, and taking the time for Mrs. Evit to share experiences and good impressions that you got while at our Hotel. We believe that the positive reviews given can trigger our enthusiasm and the team to maintain the quality of service and cleanliness of our hotel for all guests. Thank you again and hopefully we can serve Mrs. Evit again while visiting the city of Surabaya. Greetings, Satriani M. DAMANIK Hotel Manager
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Diana A.
Staycation
8.5
/ 10
01 Jun 2022
Okay, because I only stayed 1 night, no major complaints. Comfortable, safe.
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Review photo of POP! Hotel Stasiun Kota Surabaya from Feri A. P.
Review photo of POP! Hotel Stasiun Kota Surabaya 2 from Feri A. P.

1 liked this review

Accommodation's Reply
29 Jun 2022
Dear Mr Ferry, Warm greetings from POP! City Station Hotel, Surabaya. Thank you for choosing POP! Hotel Station City as an accommodation option while traveling in Surabaya and taking the time to provide us with a review. We apologize if there are things that are not pleasing and do not meet the expectations of Mr. Feri during your stay at the Brand Ekonomi hotel, POP! Surabaya City Station Hotel, It will be our focus to always provide the best service that can make the experience meet Mr. Feri's expectations. Hopefully we can serve Mr. Feri during your visit or activities in this hero city in the future. Regards, Satriani M. DAMANIK Hotel Manager
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Jenie E. K.
8.3
/ 10
06 Jun 2023
Dead water, dirty bathroom water. Please improve.
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Review photo of POP! Hotel Stasiun Kota Surabaya from Jenie E. K.

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Accommodation's Reply
15 Jun 2023
Dear Mrs. Jenie Ester Kezia, Warm Greetings from POP! Surabaya City Station Hotel, Thank you again for choosing POP! Hotel Stasiun Kota as accommodation for staying while in Surabaya, and taking the time for Ms. Jenie to share her experiences and the good impressions she had while at our hotel. We have also submitted this review to the relevant departments for improvement in the future so that Ms. Jenie can provide a better value than now. Thank you again and I hope we can serve Ms. Jenie again when she visits Surabaya. Regards. Satriani M. DAMANIK. Hotel Manager.
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A
Andy
Business
6.9
/ 10
26 Dec 2022
For service and rooms it's really good, only at breakfast asking for eggs you can only choose 1, boiled or omelet. Luckily the rice and the soup didn't get caught 🤭
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Review photo of POP! Hotel Stasiun Kota Surabaya from Andy A.
Review photo of POP! Hotel Stasiun Kota Surabaya 2 from Andy A.
Review photo of POP! Hotel Stasiun Kota Surabaya 3 from Andy A.
Review photo of POP! Hotel Stasiun Kota Surabaya 4 from Andy A.

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Accommodation's Reply
28 Dec 2022
Dear Mr Andy, Greetings from POP! Surabaya City Station Hotels, Thanks again for choosing POP! Hotel Stasiun Kota as accommodation for staying while in Surabaya, and taking Mr. Andy's time to share his experiences and the good impressions he had while at our Budget Hotel. We apologize if there are things that are less pleasing during your stay at our place. It is our focus to always provide the best service for guests who stay with us Thank you again and we hope we can serve Mr. Andy again when we visit the city Surabaya. Greetings, Satriani M. DAMANIK Hotel Manager
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IW
Ixora W.
Transit
6.3
/ 10
26 Jun 2022
The room smells bad, and there are cockroaches. The worst thing is that the AC in the room is not cold. Until the receptionist phoned 2x, a technician arrived. Even though the technician came, the air conditioner still couldn't cool like a normal air conditioner.
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Review photo of POP! Hotel Stasiun Kota Surabaya from Ixora A. H.

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Accommodation's Reply
20 Jul 2022
Dear Mrs. Ixora, Warm greetings from POP! Surabaya City Station Hotel, Thank you for choosing POP again! Hotel Station City as an accommodation option during your visit and activities in Surabaya. Regarding the input from Mrs. Ixora about the lack of quality air conditioning (AC) that did not meet the expectations of Mrs. Ixora while staying at our hotel, and we apologize for the inconvenience experienced. We have conveyed this positive review to the relevant departments for improvement in the future. Thank you for taking the time to provide a constructive review for our future improvements. And this will be our main concern to improve services, especially in terms of cleanliness and service in the future. We hope that our hotel will remain a favorite choice and place to stay during Mrs. Ixoara's visit to Surabaya. Thanks and regards, Satriani M DAMANIK Hotel Manager
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EF
Elita F. S.
5.8
/ 10
17 Dec 2022
Stay as a transit only and only until early morning, room size is quite spacious for a budget hotel, but the bathroom is not clean, and the biggest no service at breakfast, you can't use plates, they say plates for meetings and you have to use small bowls 🤣, don't use them sense 😂 & when I went to the egg station I was immediately reminded 1 person 1 by the male PIC, I think without being told people also know, so how come you're not really polite? Please improve the service again
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Review photo of POP! Hotel Stasiun Kota Surabaya from Elita F. S.
Review photo of POP! Hotel Stasiun Kota Surabaya 2 from Elita F. S.
Review photo of POP! Hotel Stasiun Kota Surabaya 3 from Elita F. S.

1 liked this review

Accommodation's Reply
22 Dec 2022
Dear Mother Elita, Greetings from POP! Surabaya City Station Hotels, Thanks again for choosing POP! Hotel Stasiun Kota as accommodation for staying while in Surabaya, and taking the time for Ms. Elita to share her experiences and the good impressions she had while at our Budget Hotel. We apologize if there are things that are not pleasing during your stay at our place. It is our focus to always provide the best service for guests who stay with us Thank you again and I hope we can serve Elita again when she visits town Surabaya. Greetings, Satriani M. DAMANIK Hotel Manager
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A
Anasichah
5.6
/ 10
16 Jul 2022
Everything was okay until finally at 10.30 suddenly the room door was opened by the housekeeper, without knocking on the door. Positioned in front of the mirror, I immediately felt the pressure and reflexively pushed the door. About 10 minutes later the hotel called the room apologizing, with the condition still dredging. Stay only one day, if 10.30 has not checked out, it means there are still people in it, coordination between hotel personnel, especially the receptionist and housekeeper, please fix it so that there is no similar incident that harms tenants. SOPs and attitude in hospitality are very important. Maybe you can prepare the writings that are usually hung on the door, so that they don't happen again. Attached photo of the location when viewed from inside and outside the room.
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Review photo of POP! Hotel Stasiun Kota Surabaya from Anasichah V. H. J.
Review photo of POP! Hotel Stasiun Kota Surabaya 2 from Anasichah V. H. J.

3 liked this review

Accommodation's Reply
21 Jul 2022
Dear Mrs. Vita, Warm greetings from POP! Surabaya City Station Hotel, Thank you for choosing POP! Hotel Station City as an accommodation option during your visit and activities in Surabaya. We, from the hotel management, apologize for the events and inconvenience that Mrs. Vita has experienced while staying at our hotel. We have conveyed this positive review to the relevant departments for improvement in the future. Thank you for taking the time to leave a constructive review for us in the future. And this will be our main concern to improve services, especially in terms of cleanliness and service in the future. We hope that our hotel will remain the choice and place to stay during Mrs. Vita's visit to Surabaya. Thanks and regards, Satriani M. DAMANIK Hotel Manager
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Yuli y.
9.7
/ 10
04 Feb 2024
Kamarnya luas, nyaman dan bersih dan staff nya ramah semua.
Review photo of POP! Hotel Stasiun Kota Surabaya from Yuli Y.

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fn
farid n. f.
Staycation
9.4
/ 10
04 Jun 2023
Kamar bersih, staff ramah dan deket dari Stasiun Surabaya kota dan deket Mall ITC.
Review photo of POP! Hotel Stasiun Kota Surabaya from Diah R.
Review photo of POP! Hotel Stasiun Kota Surabaya 2 from Diah R.
Review photo of POP! Hotel Stasiun Kota Surabaya 3 from Diah R.

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Accommodation's Reply
15 Jun 2023
Dear Mrs. Diah Rahmawati. Greetings from POP! Surabaya City Station Hotel, Thank you for making us the choice and for taking the time to provide input to POP! City Station Hotels. Hopefully while staying at our hotel we can provide a pleasant experience in doing activities in Surabaya. As a reference for Ibu Diah, POP! The Kota Station Hotel is also very close to several shopping and tourist objects. Apart from being close to the Atomic and ITC markets, there are several places that can be scheduled to visit, such as; Heroes Monument, Red Bridge, HM Sampoerna Museum, Tunjungan Plaza or even taking the time to go to Suramadu Bridge which is about 6 km away. Once again, thank you for staying with us and hope we can serve Ibu Diah in the future. Regards, Satriani M. DAMANIK. Hotel Manager.
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Lobby 4 POP! Hotel Stasiun Kota Surabaya

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