When I came there, there was no one. Very long wait. Wanting a refund, it turns out that it can't. After phoning OYO, then the person came out of the room which was located close to the receptionist. Hotel Management: "Have you ordered?" Me:"Already via online" The Hotel:"Have you paid?" Me:"Already" The Hotel:"How much did you pay?" Me: "165,000-" Hotel: "Oh, 165 thousand." (with a sarcastic tone) Me: "Yes, from the application it is that much" Finally I was given a room upstairs, with the reason that everything below was full. Even though I negotiated to get a room downstairs, because at that time in the parking lot there was only 1 car and 1 motorbike, and there was only 1 room where the AC was on, so I assumed there was still an empty room downstairs. But in fact I was given a room above and at the farthest end of the stairs. Even though at that time I idly checked again on Traveloka, it turned out that there were still more than 3 empty rooms of the same type. Arriving at the front of the room, I was shouted from below, "If there's no AC remote, tell me later! Then if the AC turns off by itself, maybe the breaker goes down." I thought to myself, how come it wasn't checked and prepared before the guests came in. When you enter the room, it's crazy. The room is really messy, it's really not prepared and it's not cleaned. There is still trash on the floor, the floor is not swept, there is no trash can, there are no towels, toothbrushes. The sink was perforated, the bucket was leaking, the bathroom was really dirty. Worst of all, the sheets still had spills and dirt from the previous occupants, they weren't replaced at all. Boro-boro replaced, just not cleaned either. There is also no TV, only the remaining cables are sloppy even though I brought a small child, very dangerous. The AC can't even be turned on at all, I've tried using the original remote and using the application on the cellphone it won't turn on at all. Finally, I immediately checked out right away, moved to another hotel which was more expensive 30 thousand but the service was very much better and the room was very, very clean and tidy. Oh yeah, outside near the room there are tables and chairs where on the table there are leftover rice wraps that haven't been thrown away for a long time, until the rice has dried to pebbles. That's disgusting.