Nori Mas Hotel

Thank you for providing a review for our hotel. But apologize in advance, sir, if you feel that the size of the room does not match the description, please re-measure the room, it's okay, and for parking problems we have also provided free valet facilities, sir, thank you so much.

Thank you for your review, sir, but we apologize in advance, sir, we from the hotel would like to respond to your review regarding the shortcomings. Responses to review deficiencies: 1. Response to review number 1: If you experience AC that is not cold enough, please immediately report to the hotel staff so that our staff can immediately check and fix the AC settings, because sometimes there are some guests who are wrong in operating the AC remote, if you do not report to our staff, then our staff will not know what problems you experienced while at the hotel. 2.Response to review number 2: If it's a blanket problem, I'm sorry sir, we the hotel does not provide a bed cover type blanket, we provide a duvet model blanket, so if you want a duvet model, you can upgrade the room type. 3.Response to review number 3: Sorry sir, if the problem with the request from the guest returns to adjust the hotel policy of each father, some can, can't, and are subject to additional fees, so it can't be done if guests ask for all requests to be fulfilled by the hotel at no additional cost, because the rules of each hotel are different, coincidentally the rules at our hotel are that guests who want to check out are subject to additional fees. 4. Response to review number 4: We want to clarify that our staff only informed you 2 times, informing the first one that our staff only asked you if you wanted to check out or be extended, then you replied that you had written a request on Traveloka when you checked out at 13:00, then our staff went down to the receptionist to ask the receptionist about what you said earlier, after our receptionist answered the staff then our staff went back up to your room to inform the second time, if you want a late check out then a fee will be charged additional information according to the rules at our hotel, so I want to emphasize once again that our staff only informed 2 times, the first information occurred at 11:56 WIB who only asked about checking out or being extended and the second occurred at 12:03 WIB to inform if you want a late check out, a ta fee will be charged mate, and the incident that our staff informed about only happened 2 times, it was also recorded by a cctv camera, so the evidence is quite clear, I think if you say that our staff has informed you 3 times, it's the wrong words, sorry before, sir, if you have a prayer problem, I think it can be done after you check out when it's time to check out, at the mosque near the hotel which is only 50 meters away, so if you say cancel your prayer just because if you want a late check out at the hotel we will be charged an additional fee , I think that the answer is too looking for the fault of the other party, and again the problem of prayer depends on the intentions of each one. 5.Response to review number 5: I think you don't understand how to lock the bathroom door in our hotel, and lock our hotel bathroom door using a special lock for sliding doors, our hotel technician has also tried that locking the sliding door. the bathroom that you were occupying at that time in room number 208 was functioning well and there were no problems at all, everything worked well, so there was no mistake in installing the lock at all, it's just that you don't understand how to lock the sliding door of the bathroom in the hotel we. 6. Response to review number 6: We have read the request from you written in the application, but again we at this hotel also have a rule that if a guest wants to check out late, an additional fee will be charged, so it can't be done if the guest asks All requests must be fulfilled at no additional cost.