Little bit unsatisfied with the stay. Booked for executive panda room. Arrived at 12pm and must be waiting until 2pm to get the room key and check in. I can understand with check in policy, another hotel around puncak if the room is ready and available they can give early check in around 12-1pm. Too strict with the check-in policy. Arrive at room which is around 400m from lobby because on different building. Building look nicer but inside room the key binder is broken and can't keep the key on place to get the electricity online. Need several adjustment to get the key on place. Bed is ok, but the sheet is little bit wet or damp, looks like the laundry not dry it enough. Request to change the bedsheet, they change it but with the same condition still wet or damp. Condition is rainy all day long and can't explore enough. Sleeping whole night with cold and wet bedsheet is nightmare. Same with bathroom condition is not maintain properly some wall area is wet and spark. Next morning try to explore the bird aviary park the sign show it open 8am but until 8.20 the cage still locked. Breakfast is regular nothing special.