DoubleTree by Hilton Surabaya

Hotels
Jl. Tunjungan 12 East Java, 60275, Genteng, Surabaya, Jawa Timur, Indonesia
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About Accommodation

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DoubleTree by Hilton Surabaya is a hotel in a good neighborhood, which is located at Genteng. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi

What Guests Say About Their Stay

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10.0
/ 10
Pilipus H. J.
One of the best new hotel. The staff was very friendly and amazingly some of them asked my name and everytime I met them they called me with my name. It was a great effort. The food taste was standard for 5 star hotel (I tried in room dining and makan kitchen) but the portion was so great. This is the first time I ate in room dining in hotel and really full. The breakfast is really complete most of everything was there except smoked salmon (but its okay it just my preference). The room was spacious. I was not stay at suite but the room was spacious. The amanities was great, but it supose to have pairs of everything since my booking is for 2 pax. But I only have one and need to request (but they just came right away). Location was great. At the city center. Near with local street food and mall. Definitely will come back again.

Location Info

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Jl. Tunjungan 12 East Java, 60275, Genteng, Surabaya, Jawa Timur, Indonesia

9.1

Strategic Location
Others DoubleTree by Hilton Surabaya
Others 2 DoubleTree by Hilton Surabaya

Discover More About DoubleTree by Hilton Surabaya

Location


DoubleTree by Hilton Surabaya is a hotel in a good neighborhood, which is located at Genteng.

The hotel has a very good location, also near the Juanda International Airport (SUB), which is only 14.74 km away.

Not only well positioned, but DoubleTree by Hilton Surabaya is also one of hotels near the following Kantor Kecamatan Blega within 38.53 km and RM. Sedap Agni within 22.53 km.

About DoubleTree by Hilton Surabaya

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

DoubleTree by Hilton Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at DoubleTree by Hilton Surabaya.

All Facilities

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Others

Things to Do

  • Children play area
  • Fitness center
  • Health club
  • Outdoor pool

Sports and Recreations

  • Fishing
  • Game room
  • Golf
  • Tennis

Public Facilities

  • Coffee shop
  • Elevator
  • Room service

Connectivity

  • WiFi in public area (surcharge)
  • WiFi (surcharge)

General

  • AC
  • Swimming pool

Accessibilty

  • Accessibility equipment
  • Accessible parking

In-room Facilities

  • Hairdryer
  • TV

Food and Drinks

  • Bar

Transportation

  • Parking with surcharge

Hotel Services

  • 24-hour Receptionist

Nearby Facilities

  • ATM/Banking

Accommodation Policy & General Information

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - Before 12:00

Frequently Asked Questions

What are available facilities at DoubleTree by Hilton Surabaya?
There are top facilites at DoubleTree by Hilton Surabaya such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at DoubleTree by Hilton Surabaya?
The standard check-in time at DoubleTree by Hilton Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00

More Reviews from Other Guests

Overall Rating & Reviews

From 1,162 verified guests reviews
8.8
Impressive
Fantastic
617
Very Good
371
Satisfying
41
Average
133
Poor
0
Cleanliness
Comfort
Meal
Location
Service
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GB
Galih B.
Staycation
10
/ 10
22 Jan 2024
Very extraordinary service. They gave me exactly what I wrote, they gave a piece of birthday cake to our daughter, with a greeting written so neatly on the glass in the room. Clean swimming pool, clean gym and delicious breakfast with various menu choices. The most important thing is that they really care about guests. If given the opportunity I will return to this hotel. Thank you very much, your service is amazing.
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Review photo of DoubleTree by Hilton Surabaya from Galih P.
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on
okky n.
Holiday
10
/ 10
04 Aug 2022
Amazing experience! The staff were amazing and really helpful. They even serve us a cake for my wedding anniversary. Thank you so much DoubleTree. Definitely will stay at this hotel again
Review photo of DoubleTree by Hilton Surabaya from Okky N.
Review photo of DoubleTree by Hilton Surabaya 2 from Okky N.
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Review photo of DoubleTree by Hilton Surabaya 4 from Okky N.

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Accommodation's Reply
18 Aug 2022
Dear Mr Okky, Thank you for your positive comments about our hotel and staff. We hope to see you again in the near future. Shane Ingram General Manager
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papabear
Business
10
/ 10
13 Jul 2022
Very nice indeed this hotel I really love it very comfy bar also nice very good. Room also clean I love the bed very nice. Breakfast also nice
Review photo of DoubleTree by Hilton Surabaya from Steve M. H.

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Accommodation's Reply
25 Jul 2022
Dear Bapak Steve, Thank you for taking a moment to share your experience. We are pleased to learn that you had a pleasant experience during your recent stay with us. Pujitama Tanamas Operations Manager
Muhamad G.
This is a private profile
Staycation
9.7
/ 10
26 Dec 2023
This hotel its has great hospitality, from the security in front of the hotel, the check-in hotel until the check-out is very fast, good and friendly. Thank you all
Review photo of DoubleTree by Hilton Surabaya from Muhamad G.
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BE
Bayu E. A.
Transit
9.7
/ 10
30 Dec 2022
This is the first time for me to stay at double tree Surabaya. We transit in Surabaya when our road trip back from Bali to Jakarta. We stay at king room. The bed room is very clean. The breakfast menu also have great taste. We served by a waitress named *Aan* with a top class hospitality. My daughter also likes the swimming pool. Overall: I recommend this hotel with the rate 9.5 instead of 10.
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Review photo of DoubleTree by Hilton Surabaya from Bayu E. A.
Review photo of DoubleTree by Hilton Surabaya 2 from Bayu E. A.

2 liked this review

randy p.
Staycation
9.7
/ 10
02 Nov 2022
The hotel is in the city center, the staff is very very friendly, the rooms are clean, the swimming pool is also clear water
Review photo of DoubleTree by Hilton Surabaya from Randy P.
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BP
Bagus P. P. P.
Holiday
9.7
/ 10
05 Sep 2022
Recommended place to stay. The bar need to improve and the function room need to be improved.
Review photo of DoubleTree by Hilton Surabaya from Bagus P. P. P.
Review photo of DoubleTree by Hilton Surabaya 2 from Bagus P. P. P.
Review photo of DoubleTree by Hilton Surabaya 3 from Bagus P. P. P.

2 liked this review

Accommodation's Reply
21 Sep 2022
Dear Bapak Bagus, Thank you for your reviews with regard to our hotel’s facilities, and we look forward to welcoming you back to our hotel in the not-too-distant future. Shane Ingram General Manager
FF
Fitria F. I.
Staycation
9.7
/ 10
07 May 2022
Super nice, good room, good hospitality, good food as well.
Review photo of DoubleTree by Hilton Surabaya from Fitria F. I.
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Review photo of DoubleTree by Hilton Surabaya 7 from Fitria F. I.
+4
Photos

1 liked this review

FO
Febby O.
Staycation
9.7
/ 10
07 Mar 2022
One of the nicest 5-star hotels in Surabaya. Being a germophobic, I could say that Hilton did not disappoint in terms of cleanliness. You could see that they take hygiene very seriously, leaving no dust on any corner. The hotel also has lots of facilities and a very cool 360 degrees rooftop bar that offers a magnificent view of the city. On top of all that the building has to offer, I wouldn't forget the hospitality of the staff. Their top notch service and kindness will forever win my heart. I would definitely stay here again with my family and I highly recommend Doubletree if you are looking for a 5-star hotel in Surabaya.
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md
marico d.
Holiday
9.7
/ 10
01 Mar 2022
Great services and very helpful and friendly staff. Hotel room is very clean. And shuttle to tunjungan plaza is awesome. This is already 2nd time come back and stay in this hotel and will back here again.
Review photo of DoubleTree by Hilton Surabaya from Marico D. S.

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Accommodation's Reply
10 Mar 2022
Bapak Marico, Thank you for giving your time to leave us a review. We are pleased to learn that you had a good experience during your stay with us and thank you for your compliments with regards to our service and cleanliness. We will definitely waiting for you to come back to stay with us again and thank you for your loyalty. Best regards, Shane Ingram General Manager
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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