Cleo Hotel Basuki Rahmat Surabaya

Hotels
Jalan Basuki Rahmat No 11, Genteng, Surabaya, Jawa Timur, Indonesia, 60271
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About Accommodation

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Cleo Hotel Basuki Rahmat Surabaya is located in area / city Genteng. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi

What Guests Say About Their Stay

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Strategic Location (288)
Friendly Staffs (53)
Clean Room (11)
Affordable Price (3)
8.8
/ 10
Meiliana P.
The hotel is located right across the Tunjungan Plaza Mall, near McD and KFC. The staffs are polite and nice. Thank you

Location Info

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Jalan Basuki Rahmat No 11, Genteng, Surabaya, Jawa Timur, Indonesia, 60271
Lobby Cleo Hotel Basuki Rahmat Surabaya
Exterior 2 Cleo Hotel Basuki Rahmat Surabaya

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Location


Cleo Hotel Basuki Rahmat Surabaya is located in area / city Genteng.

The hotel has a very good location, also near the Juanda International Airport (SUB), which is only 13.89 km away.

The hotel is located only 7.49 km away from Pelabuhan Tanjung Perak.

There are plenty of tourist attractions nearby, such as Jamur Hill within 31.2 km, and SD Negeri Banjarsari 1 within 20.12 km.

About Cleo Hotel Basuki Rahmat Surabaya

For you, travelers who wish to travel comfortably on a budget, Cleo Hotel Basuki Rahmat Surabaya is the perfect place to stay that provides decent facilities as well as great services.

From business event to corporate gathering, Cleo Hotel Basuki Rahmat Surabaya provides complete services and facilities that you and your colleagues need.

Cleo Hotel Basuki Rahmat Surabaya is the smartest choice for you who are looking for affordable accommodation with outstanding service.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Cleo Hotel Basuki Rahmat Surabaya exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Cleo Hotel Basuki Rahmat Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.

Cleo Hotel Basuki Rahmat Surabaya is the ideal choice for you who are looking for a comfortable yet affordable accommodation.

All Facilities

Bar, Cafe and Lounge Cleo Hotel Basuki Rahmat Surabaya
Bar, Cafe and Lounge
Entertainment Facility Cleo Hotel Basuki Rahmat Surabaya
Entertainment Facility
Functional Hall Cleo Hotel Basuki Rahmat Surabaya
Functional Hall
Lobby Cleo Hotel Basuki Rahmat Surabaya
Lobby
Exterior Cleo Hotel Basuki Rahmat Surabaya
Exterior

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Cable TV
  • Desk
  • In-room safe
  • Shower
  • TV

Hotel Services

  • Concierge
  • 24-hour security
  • Laundry service
  • 24-hour Receptionist

General

  • AC
  • Non-smoking room
  • Smoking area

Business Facilities

  • Computer station
  • Meeting facilities

Transportation

  • Car rental

Connectivity

  • LAN Internet

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Accommodation Policy & General Information

Important Note
In reference to the circular letter by the government regarding the spread control of Covid-19, please ensure that you are aware of your booking's refund, cancellation, and reschedule policy.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

Additional Policy

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - Before 12:00

Frequently Asked Questions

What are available facilities at Cleo Hotel Basuki Rahmat Surabaya?
There are top facilites at Cleo Hotel Basuki Rahmat Surabaya such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Cleo Hotel Basuki Rahmat Surabaya?
The standard check-in time at Cleo Hotel Basuki Rahmat Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00

More Reviews from Other Guests

Overall Rating & Reviews

From 4,370 verified guests reviews
8.4
Impressive
Fantastic
1,142
Very Good
2,476
Satisfying
278
Average
474
Poor
0
Cleanliness
Comfort
Meal
Location
Service

Show reviews that mention...

All
strategic location (288)
friendly staffs (53)
clean room (11)
affordable price (3)
great cleanliness (7)
tasty breakfast (20)
tasty food (26)
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Language
English
Show Reviews with Photos
AR
Amelia R. J. P.
Transit
6.2
/ 10
18 Mar 2023
No matter how many stars a hotel is, it should absolutely maintain at least: hygiene + facilities (that they offer) functionality. * first of all, the staffs were great, they were helpful and cooperative in attending to our needs during the stay, and we had no issue with them at all.* second, the hot water and water pressure are working well. However, i'd like to address several things with the management as we booked two rooms, and were overall dissatisfied with our experience during our stay: 1. Please do regular maintenance thoroughly. Ac was leaking big time after 30min when we checked in (the staff helped to fix it, but it shouldn't happen in the first place) 2. Bedsheets + pillowcases = need to be washed cleaner as we got either a stained one or the washed-out coloured one. 3. (at least in one of our rooms) the shower holder + shower need to be replaced or fixed. 4. I found a small roach in the room, please also consider a thorough cleansing of the buildings and rooms. 5. Molds. 6. Breakfast/parking could be improved, but it's not as important as the previous points. The biggest issue we have is with the room and bed sheet hygiene and the facilities the hotel already offered (but not functioning well). Please see attached pictures for reference (the roach was not captured in the picture, I terminated and threw it away asap when I saw it).
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Review photo of Cleo Hotel Basuki Rahmat Surabaya from Amelia R. J.
Review photo of Cleo Hotel Basuki Rahmat Surabaya 2 from Amelia R. J.
Review photo of Cleo Hotel Basuki Rahmat Surabaya 3 from Amelia R. J.
Review photo of Cleo Hotel Basuki Rahmat Surabaya 4 from Amelia R. J.

1 liked this review

Accommodation's Reply
25 Mar 2023
Dear Kak Amelia, Cleo Basuki Rahmat is honored to receive you as our guest, and we also thank you for the review and input you have provided. Regarding the review regarding cleanliness and damage to the room, we apologize for the inconvenience during your stay, we have also coordinated this incident with our team and we make sure that for the next arrival this incident will not be repeated, this review will also be an improvement and input in our service to make Hotel Cleo even better. Thank you for your input, we will also feel impressed and happy to welcome you back to stay at Hotel Cleo Basuki Rahmat Surabaya. Thank you for your visit. Salam hangat, Ahmad Efendi. Spv Operational.
FA
Finandita A.
9.7
/ 10
05 Jun 2023
Happy, it's enough to have all the facilities next to come here again.
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Review photo of Cleo Hotel Basuki Rahmat Surabaya from Finandita A.
Review photo of Cleo Hotel Basuki Rahmat Surabaya 2 from Finandita A.
Review photo of Cleo Hotel Basuki Rahmat Surabaya 3 from Finandita A.
Review photo of Cleo Hotel Basuki Rahmat Surabaya 4 from Finandita A.
Review photo of Cleo Hotel Basuki Rahmat Surabaya 5 from Finandita A.
Review photo of Cleo Hotel Basuki Rahmat Surabaya 6 from Finandita A.
Review photo of Cleo Hotel Basuki Rahmat Surabaya 7 from Finandita A.
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TA
Tono A.
9.7
/ 10
17 Mar 2022
Clean, tidy and quiet, the view is a good afternoon, you can be in the middle of the heart of Surabaya, it is recommended for a vacation to Surabaya.
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Review photo of Cleo Hotel Basuki Rahmat Surabaya from Agus T.

1 liked this review

MT
Mangasi T. F. S.
Business
8.5
/ 10
09 Nov 2023
A hotel with affordable prices and a very strategic location
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Review photo of Cleo Hotel Basuki Rahmat Surabaya from Helena O.

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Accommodation's Reply
20 Nov 2023
Dear Sis Mangasi Tua, Cleo Basuki Rahmat is honored to receive you as our guest, and we also thank you for the review and input you have provided. This review will also be an improvement and input into our services to make Hotel Cleo even better. Thank you for your input, we will also feel impressed and happy to welcome you to stay again at Hotel Cleo Basuki Rahmat Surabaya. Thank you for your visit. Ahmad Efendi. Spv Operational.
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PK
Pollycharpus K.
Holiday
8.5
/ 10
09 May 2022
I am very happy with the service and cleanliness of the hotel.
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Review photo of Cleo Hotel Basuki Rahmat Surabaya from Pollycharpus K.

1 liked this review

NA
Nidya A.
Staycation
5.2
/ 10
25 Apr 2023
Dirty. Cleanliness is not maintained. The bed covers and sheets have lots of dirt spots. The towel he gave was torn. I asked the receptionist to change my blanket because it was uncomfortable, they only replied 'it's already from the laundry sis'. It's not the customer's business from the laundry/hotel, but the hotel should have quality cleanliness. I asked the cleaning service to replace towels, they were still given holes in them. Tomorrow, if you already know that there are items that are dirty and have holes, please throw them away, don't give them to the customer because we pay not only for the room but for the service. Very bad experience and will not come back.
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Review photo of Cleo Hotel Basuki Rahmat Surabaya from Nidya A.

2 liked this review

Accommodation's Reply
05 May 2023
Dear Sis Nidya, Cleo Basuki Rahmat is honored to receive you as our guest, and we also thank you for the review and input you have provided. Regarding the review of dirty towels and sheets, we apologize with all our hearts and for this problem we have also coordinated with our team and we make sure that for the next arrival the incident will not be repeated. This review will also be an improvement and input in our service to make Hotel Cleo even better. Thank you for your input, we will also feel impressed and happy to welcome you back to stay at Hotel Cleo Basuki Rahmat Surabaya. Thank you for your visit. Warm regards. Ahmad Effendi. Operational Spv.
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MA
Mieta A.
Staycation
10
/ 10
24 Jan 2023
Harga lumayan murah untuk hotel tengah kota, hanya saja tidak ada view sama sekali, jendela hanya di kamar mandi saja dan bising dari luar terdengar jelas, overall untuk saya yang biasa dengan bising, ok ok saja.
Review photo of Cleo Hotel Basuki Rahmat Surabaya from Paramita D. A.

2 liked this review

Accommodation's Reply
09 Feb 2023
Dear Kak Paramita, Cleo Basuki Rahmat is honored to receive you as our guest, and we also thank you for the review and input you have provided. This review will be an improvement and input in our service to make Hotel Cleo even better. Thank you for your input, we will also feel impressed and happy to welcome you back to stay at Hotel Cleo Basuki Rahmat Surabaya. Thank you for your visit. Warm regards, Ahmad Effendi Spv Operational
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AT
Ardianto T.
Holiday
9.4
/ 10
18 Jun 2022
Walaupun kamar kecil dan sederhana tapi kami cukup merasa nyaman di sini. Lokasi pas depan TP. Hanya memang kebersihan dalam kamar masih kurang. Ada tv, ac dingin, peralatan mandi ada, air mineral ada. Mantap lah.
Review photo of Cleo Hotel Basuki Rahmat Surabaya from Ardianto T.
Review photo of Cleo Hotel Basuki Rahmat Surabaya 2 from Ardianto T.

1 liked this review

Accommodation's Reply
14 Jul 2022
Dear Mr. Ardianto, Cleo Basuki Rahmat is honored to receive you as our guest, and we also thank you for your review and input. This review will be an improvement in our service to make Hotel Cleo even better. We will also feel memorable and happy to welcome you back to stay at Hotel Cleo Basuki Rahmat Surabaya. Thank you for your visit. Kind regards, Ahmad Efendi Spv Operational Cleo Basuki Rahmat Surabaya
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YR
YESI R.
Staycation
5.8
/ 10
31 Jul 2022
Kebersihan kamar kurang. Lantai terasa lengket. AC tidak dingin. Handuk kumal sekali. Air panas tidak menyala. Kamar mandi bau apek sepertinya karena plafon dan tirai penutup jendela kamar mandi yang berjamur. Semoga diperbaiki karena sayang padahal lokasinya sangat strategis karena dekat dengan mall besar.
Review photo of Cleo Hotel Basuki Rahmat Surabaya from Yesi R.
Review photo of Cleo Hotel Basuki Rahmat Surabaya 2 from Yesi R.

1 liked this review

Accommodation's Reply
22 Aug 2022
Dear Kak Yesi, Cleo Basuki Rahmat is honored to receive you as our guest, and we also thank you for your review and input. This review will be an improvement in our service to make Hotel Cleo even better. Thank you for your input, we will also feel memorable and happy to welcome you back to stay at Hotel Cleo Basuki Rahmat Surabaya. Thank you for your visit. Kind regards, Ahmad Efendi Spv Operational Cleo Basuki Rahmat Surabaya
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VA
Vincentius A. B.
Business
5.2
/ 10
28 Aug 2022
Kondisi sprei kusam, penuh bercak dan bekas noda, sudah tidak layak dipakai. Ketika saya sampaikan ke petugas hotel di jawab memang begitu, ”sudah dari laundrynya begitu” sampai saya tegaskan berkali-kali itu kotor dan tidak layak akhirny diganti sarung bantalnya. Saya tidur di atas selimut karena sprei saya anggap sangat jorok. Kamar mandi juga banyak semut. Kondisi kamar benar-benar tidak sesuai dengan yang di foto.
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Review photo of Cleo Hotel Basuki Rahmat Surabaya from Vincentius A. B.
Review photo of Cleo Hotel Basuki Rahmat Surabaya 2 from Vincentius A. B.

3 liked this review

Accommodation's Reply
23 Sep 2022
Dear Bapak Vincentius, Cleo Basuki Rahmat is honored to receive you as our guest, and we also thank you for your review and input. For complaints about mosquitoes, we will convey to our officers concerned. This review will be an improvement in our service to make Hotel Cleo even better. Thank you for your input, we will also feel memorable and happy to welcome you back to stay at Hotel Cleo Basuki Rahmat Surabaya. Thank you for your visit. Kind regards, Ahmad Efendi Spv Operational Cleo Basuki Rahmat Surabaya
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Bar, Cafe and Lounge 4 Cleo Hotel Basuki Rahmat Surabaya

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