They need to improve their cleanliness standard as the toilet room was very stinky and their towel were quite dirty for repeated use. Not only that, their lobby toilet was awful smell. Need a lot of improvement for cleanliness.
There is no lift in this hotel & no porter to help us, we had to carry our own bag upto 3rd floor. We stayed at the sakura suite & the room has so many ants. We had water trouble in the bathroom, thankfully was fixed after several complaints. The staff at the receiptsonist made faces when we complained about water!
Room: Toilet in the room smell drainage, found spider web in the room, dirty linen. Restaurant: slow reponse, dirty, salty, very limited food choice, I asked 5 menus until available menu. Not recommended.