I want to give this place 5 stars: the place is clean, spacious, and has an excellent breakfast. However, not having hot water in a mountain hotel is inexcusable. Especially after a long drive to get there. Reception's sollution and the "engineering" staffs sollution were to run the water for longer and wait for it to get hot, but after half an hour of water running it still didn't get hot, so we went to bed without a shower and checked out in the morning.