Vietnam Airlines
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Vietnam Airlines: An Introduction
As a world-class airline, Vietnam Airlines owns the latest models of high-standard Boeing and Airbus aircraft. Part of SkyTeam, the global airline alliance, Vietnam Airlines has been awarded the IATA Operational Safety Audit (IOSA) and the SkyTrax 4-Star Airlines certificate. With three seat classes, Vietnam Airlines is ready to take its passengers to 21 domestic and 28 international destinations.
Vietnam Airlines Seat Class
Economy Class
With comfort in mind, the airline’s Economy Class offers comfortable seats with a 32-inch pitch. Each seat can recline up to 6 inches and comes with basic needs, such as a pillow, a blanket, and premium toiletries. In-flight entertainment is provided on the screen in front of them. Passengers are also welcomed to request for other amenities such as eye-masks and “Don’t disturb me” or “Wake me up for meal” stickers.
In-flight Meal
Passengers in the Economy Class can enjoy a variety of meal ranging from soup and baked rolls, to fried fish and braised beef. Vietnam Airlines also caters to passengers’ dietary restrictions, offering vegetarian, kids, and health-related meals among others. Passengers needing this special menu must order their meal at least 24 hours before the flight.
Premium Economy Class
Vietnam Airlines’ Premium Economy Class is equipped with a comfortable seat with a pitch between 38 to 42 inches which reclines from 7 to 8 inches. The seats come with private reading lights, large overhead compartment for storage, and various in-flight entertainment. Premium Economy Class passengers are provided with extra on-ground services, such as assistance when selecting their seats, priority in baggage handling, priority during check-in, and priority in boarding the flight.
In-flight Meal
During the flight, Premium Economy Class offers a complete menu from main courses like stir-fry meat with vegetables and rice, to simple desserts like biscuits, chocolate cake, fruits, and bread. Besides the meals, passengers can also enjoy different selections of snacks, such as sandwiches, cup-noodles, and bread, and a variety of beverages.
Business Class
Business Class provides priority ground services such as check-in at the Business counter, priority baggage handling, and access to the Lotus Lounge before the flight. During the flight, passengers will get to enjoy a special modern seat that can be converted into a comfortable bed. Passengers can also keep themselves entertained with a variety of music, interactive games, updated movie list, in-house magazines (Heritage and Heritage Fashion), and daily newspaper.
In-flight Meal
Flying Business Class is not complete before enjoying its delicious cuisines. One of its top picks is Phở Bò, a beef noodle soup bowl garnished with fragrant herbs—a Vietnamese delicacy. Business Class passengers can also pair their meal with a variety of wines handpicked by the airline’s top sommeliers.
Vietnam Airlines Privilege Programs
Lotusmiles
The frequent flyer program offered by Vietnam Airlines, Lotusmiles, allows its members to enjoy their earned miles and flights on special treatments. Miles can be earned by flying with Vietnam Airlines or other airline partners within the SkyTeam alliance. Lotusmiles is divided into such tiers as Platinum, Gold, Titanium, and Silver. To become a Lotusmiles member, passengers just need to register through Vietnam Airline’s official website. Any passenger aged 2 years and above will be listed and provided with a permanent membership number.
Lotus Lounge
One of the benefits of being a Lotusmiles Platinum or Gold member is direct access to the Lotus Lounge. Lotus Lounge is specifically designed for Business Class and SkyTeam Elite members. Located in Noi Bai International Airport, Hanoi, the lounge is a nice place for passengers to relax and enjoy several facilities, such as internet connection, shower room, vending machine, and food and beverage bar. These facilities are prepared to make passengers feel like home while waiting for their flight.
Vietnam Airlines Fleet
Airbus A330-200
- Economy
- Business
- 2-4-2 (Economy)
- 2-2-2 (Business)
- 32 inches (Economy)
- 62 inches (Business)
Available
WiFi:
Not Available
Power socket:
Available
Airbus A350-900
- Economy
- Premium Economy
- Business
- 3-3-3 (Economy)
- 3-3-3 (Premium Economy)
- 1-2-1 (Business)
- 32 inches (Economy)
- 38 inches (Premium Economy)
- 40 inches (Business)
Available
WiFi:
Available
Power socket:
Available
Boeing 777-200ER
- Economy
- Premium Economy
- Business
- 3-3-3 (Economy)
- 3-3-3 (Premium Economy)
- 2-3-2 (Business)
- 32 inches (Economy)
- 38 inches (Premium Economy)
- 59 inches (Business)
Available
WiFi:
Not Available
Power socket:
Available
Vietnam Airlines In-flight Crew
In March 2015, Vietnam Airlines introduced its new flight attendant uniform with two different colors: yellow for Business Class and light blue for Economy Class. The uniform is a redesigned traditional Vietnamese clothes—an attractive tunic worn over silky white trousers named Ao Dai. The long slit on both sides of the garment makes it comfortable to wear, making it easier for the flight attendants to move around the cabin as they tend to the passengers’ needs.
Vietnam Airlines Passenger Policy
Vietnam Airlines Passenger Policy
Infant Passenger Policy (0-2 Years Old)
- Infants under 7 days old, premature, or in a serious medical condition are not allowed onboard.
- Baby strollers must be included in the checked baggage.
- Vietnam Airlines provides free bassinets for infants 2 years old or younger, weighing less than 11 kg. To use this service, passengers need to submit their request at least 24 hours before the flight. Please note that a first come, first-serve basis applies, as there is only a limited number of bassinets available.
- Passengers can request for an infant meal free of charge, but the request must be made at least 24 hours before the departure.
Child Passenger Policy (2-18 Years Old)
- Child passengers are recommended to travel with an adult.
- Child passengers must be at the same compartment with their guardian, or they will be considered as unaccompanied minors.
- For child passengers who must travel alone, the following conditions apply:
- Passengers aged 2–6 years old must use the Unaccompanied Minor Service and the Accompanying Cabin Crew Service.
- Passengers aged 6–14 years old must use the Unaccompanied Minor Service. However, the Accompanying Cabin Crew Service is optional.
- Passengers aged 14–18 years old can travel alone without using either service.
- Request for Unaccompanied Minor Service must be made at least 24 hours before departure.
- Request for Accompanying Cabin Crew Service must be made at least 3 days prior to the scheduled domestic flight, or five days prior to the scheduled international flight.
- Parents or guardians must fulfill two types of forms before the flight. The first is the Handling Advice for Unaccompanied Minor, which consists details about the child, parents, and the person who will meet the child passenger at arrival. The second is the Consent Form for Unaccompanied Minor, a written statement from the guardian to the flight management.
- Guardians picking up at the destination must arrive at the airport at least 30 minutes prior to the child’s arrival. Guardians will need to present the required documents for pick up.
Child Passenger Solo Travel Policy (12-14 Years Old) On Internaltional Flights
- Passengers have to book Unaccompanied Minor Service (UM); Service must be booked at least 24 hours before departure.
- Accompanied Cabin Crew service is optional. Service must be booked at least 5 days departure. One cabin attendant can escort unlimited 12-14 year old passengers.
- 12-14 year old passengers are accepted to travel on all class if service ( Business, Premium Eco, Eco)
Pregnant Passenger Policy
- Pregnant passengers are required to submit a Medical Clearance Form (MEDIF) before departure.
- For international flights, the documents are required to be written in English.
- Vietnam Airlines provides two types of form, MEDIF I and MEDIF II, which will be used in accordance with the passengers’ pregnancy period or situation.
- Passengers with a pregnancy of 32 weeks are accepted as a regular passenger and are required to submit only MEDIF I.
- Passengers with a 32 to 36-week pregnancy are required to submit medical clearance type II (MEDIF II), which must be issued within 14 days before departure.
- Passengers with a pregnancy of more than 36 weeks are required to submit both MEDIF I and II, which must be issued within 7 days before departure.
- Vietnam Airlines does not allow passengers with a delivery day within 7 days from departure.
- Passengers with uncertain pregnancy age or delivery date; passengers who are pregnant with twins or triplets, pregnant by artificial insemination, or would potentially have complication during delivery; and passengers with other unique cases must submit MEDIF I and II, issued within 14 days before departure.
Disabled Passenger Policy
- Passengers with disabilities can be allowed onboard if they are in a stable condition and/or under a proper medication.
- Vietnam Airlines offers mobility aid services, which include service dogs for blind or deaf passengers, deaf passenger service, blind passenger service, wheelchair service, and accompanying cabin crew service. Please note that these services are not available on flights to and from the United States.
- Request for each service must be made at least eight hours prior to domestic flight departure or 24 hours prior to international flight departure.
Vietnam Airlines Check-in Time
Vietnam Airlines Check-in Time
Please find the check-in time for all Vietnam Airlines flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.
Flight Route | Recommended Check-in Time | Check-in Time Limit |
Domestic | 1 hour before departure | |
International | 2 hours before departure |
Vietnam Airlines Online Check-in
Vietnam Airlines Online Check-in
Online check-in is also available for Vietnam Airlines flights. Please follow the steps below.
- Go to Vietnam Airlines web check-in page
- Enter your booking code, or other booking details, as instructed
- Complete your check-in details
- Save and/or print your boarding pass
Vietnam Airlines Refund Policy
Vietnam Airlines Refund Policy
In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit Vietnam Airlines Refund Policy for a complete information on refund.
Vietnam Airlines Reschedule Policy
Vietnam Airlines Reschedule Policy
You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time.
Please refer to Vietnam Airlines Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact Vietnam Airlines directly to reschedule.
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