Trigana Air
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Trigana Air: An Introduction
Trigana Air, is an Indonesian airline that was established in 1991. The airline has become an alternative for people who want to travel affordably, especially to destinations in eastern Indonesia. Trigana Air specializes in domestic routes, serving flights to 40 regional destinations, including Ambon, Maumere, Ketapang, Oksibil, Timika, and Wamena, as well as big cities, such as Jakarta, Surabaya, Banjarmasin, and Balikpapan. Trigana Air offers only one flight class which is Economy Class.
Trigana Air Seat Class
Economy Class
Since Trigana Air only operates service to short haul flights, it only offers one type of flight class for its passengers, which is Economy Class. The pitch between seats may not be as spacious as in other national airlines, but the seats are still comfortable enough for passengers to sit in during short haul flights. All Trigana Air aircraft offer the same seating arrangement. Trigana Air also provides free baggage allowance to all passengers.
In-flight Meal
Even though Trigana Air offers flight service only in Economy Class, the airline still provides an in-flight meal service to its passengers. Passengers flying on a flight of four hours or more will be served with a special refreshment bundle, consisting of two pieces of bread, snacks, and mineral water. Meanwhile, passengers traveling on a flight of less than one hour will get a prepackaged tea beverage.
Trigana Air Fleet
Boeing 737-300
- Economy
- 2-2 (Economy)
- 29 inches (Economy)
Not Available
WiFi:
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Power/USB port:
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Boeing 737-400
- Economy
- 2-2 (Economy)
- 29 inches (Economy)
Not Available
WiFi:
Not Available
Power/USB port:
Not Available
Trigana Air In-flight Crew
The uniform of Trigana Air flight attendants is white kebaya with colorful, flowery batik pattern, which represents its pride of the Indonesian culture. The elbow-sleeve top is paired with a long skirt, both sporting the same batik pattern. The attendants wear wedges as their chosen footwear because they allow the attendants to move effortlessly when serving the passengers. Trigana Air flight attendants with long hair wear it in a bun, while those with short hair keep it neat at all times.
Trigana Air Passenger Policy
Trigana Air Passenger Policy
Infant Passenger Policy (0-2 Years Old)
- Children aged between 3 and 23 months old are considered as infant passengers.
- Infants aged less than 2 days old are not permitted for air travel with Trigana Air.
- The minimum age for infants to be able to be carried onboard is 3 days old.
- Infants aged between 3 and 7 days old are permitted for air travel with Trigana Air as long as they are accompanied by their parents or legal guardian.
- One adult passenger can accompany only one infant.
- Infants traveling by Trigana Air will not be assigned a seat. They must sit on the parent’s or guardian’s lap during the flight.
- Infants do not occupy a seat, hence will not get a free baggage allowance.
Child Passenger Policy (2-12 Years Old)
- Children are allowed for air travel with Trigana Air.
- Passengers aged between 2 and 12 years old are considered as children.
Pregnant Passenger Policy
- Passengers with a pregnancy of less than 28 weeks are allowed to be carried onboard.
- Pregnant passengers must present a medical certificate from her doctor, stating that she is medically fit for air travel. The medical certificate must be presented at the time of check-in.
Disabled Passenger Policy
- Passengers with disabilities must inform their condition to the Trigana Air ground staff during check-in at the airport counter.
- Trigana Air provides wheelchairs and escorts, as well as first-aid kits in the flight.
- Trigana Air allows passengers to bring their own wheelchairs as long as they meet the standard safety requirements and are checked in.
- Passengers with disabilities must submit a medical certificate from the doctor or clinic appointed by the airline stating that the passenger is fit to travel.
Trigana Air Check-in Time
Trigana Air Check-in Time
Please find the check-in time for all Trigana Air flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.
Flight Route | Recommended Check-in Time | Check-in Time Limit |
All routes | 1 hour 30 minutes before departure | 45 minutes before departure |
Trigana Air Refund Policy
Trigana Air Refund Policy
In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit Trigana Air Refund Policy for a complete information on refund.
Trigana Air Reschedule Policy
Trigana Air Reschedule Policy
You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time.
Please refer to Trigana Air Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact Trigana Air directly to reschedule.
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