Thai Airways

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Thai Airways: An Introduction

Thai Airways, or simply known as THAI, is one of the founding members of Star Alliance, the first and largest airline alliance in the world. Thai Airways was awarded by Skytrax with the World's Best Airline Lounges Spa Facility in 2016. Thai Airways flies to nearly 84 destinations in more than 37 countries, with four different flight classes, which are Economy Class, Premium Economy Class, Royal Silk Class (Business Class), and Royal First Class (First Class).

Thai Airways Seat Class

Economy Class

Thai Airways offers an improved economy class with a more spacious cabin, impeccable service, and award-winning cuisine. Its media library provides 1,000 movies, songs, games, news, and information that the passengers can enjoy during the flight, through their in-seat touchscreen monitor. The new cabin design offers wider seats and more than generous legroom, providing passengers with a more comfortable sitting arrangement. Passengers will get to enjoy a more relaxed journey, which will leave them feeling refreshed when they’ve reached their destination. All of these facilities are offered so that passengers can experience the genuine hospitality of The Land of Smiles onboard Thai Airways.

In-flight Meal

Passengers in Economy Class can enjoy meals made by award-winning chefs. The unique flavors of Thailand and the world inspire the menu, which highlights the use of seasonal ingredients. Thai Airways offers a wide selection of beverages, from wine and juice, to hot and cold drinks during the flight. Passengers with special dietary requirements may contact Thai Airways to pre-order their meals, at least 48 hours before their departure time.

Premium Economy Class

Thai Airways’ Premium Economy Class provides passengers with more spacious seats than does the airline’s economy class. Especially enjoyable for passengers on long-haul flights, the Premium Economy Class is available exclusively on Thai Airways’ Boeing 777-300ER aircraft, which offers a separated, exclusive cabin of just 18 Premium Economy Class seats. Complemented with contemporary decor, subtle, cozy lighting, and generous sense of space, passengers can relax in the 20-inch-wide seats, which can recline 180 degrees to a fully flat position. The seats are also equipped with wider arm rests and a leg rest which can easily be controlled by the fingertips. An in-seat power outlet is also provided for the passenger’s electronic need, and the large screen interactive Audio Visual On Demand system offers hundreds of entertainment, information, and gaming options.

In-flight Meal

Each meal on a Thai Airways aircraft is always served with grace and elegance. Thai Airways’ chefs craft the highest quality of Asian and Western cuisines, which highlight seasonal ingredients and year-round favourites. An extensive range of hand-picked wines, spirits, juices, and hot and cold beverages are also ready complete the passengers’ experience during the flight.

Royal Silk Class

Royal Silk Class is the airline’s business class that is inspired by the rich culture and heritage of Thailand. Royal Silk Class passengers can use their space as a lounge, office, or bed during the flight. The seats can be reclined to 180 degrees, providing passengers with more comfort as they sleep. Passengers can also choose from a collection of music, movies, and various TV channels simply by touching the flat screen in front of them. For those who would like to work using a laptop onboard, power outlets and a USB port are also available in all seats.

In-flight Meal

Royal Silk class passengers can enjoy a variety of delicious dishes, including a homemade terrine to tease the palate. A variety of beverages, which include a selection of wines, soft drinks, and juices, are also ready to complete the passengers’ in-flight meal experience. Passengers requiring a special menu due to their dietary restrictions can pre-order their meals, at least 48 hours before departure.

Royal First Class

Those flying with Royal First class tickets are entitled to the ultimate service from Thai Airways. Once onboard, passengers are greeted with chilled champagne. The cabin itself is designed in such a way to provide passengers with tranquil ambiance, allowing a semi-private experience during the flight. The cabins are spacious, and the seats can be transformed into 180-degree plush flat beds, providing comforts with its generous dimension. Passengers can also enjoy the Touch of Silk massage at the Suvarnabhumi Airport Royal First Lounge. Meanwhile, during the flight, passengers are provided with fascinating entertainment, including hundreds of films, television programs, music CDs, games, and special features on the 23-inch flat screens.

In-flight Meal

Passengers on Royal First class are allowed the privilege to order their main course before the flight. Meals can be ordered online on most long-haul flights, and menus vary depending on the flight routes. Passengers departing from Bangkok can enjoy premium choices of Thai, Oriental, and classic Continental cuisines, such as steamed thai hom mali rice, dry fish in spicy soup thai style (tom-khlohng), beef massaman, dry fish in spicy soup thai style (tom-khlohng), prawn and young coconut in tom yum soup, and a variety of Thai desserts among others.

Thai Airways Privilege Programs

Royal Orchid Plus

Royal Orchid Plus is an exceptional program exclusive for Thai Airways loyal passengers. There are four types of Royal Orchid Plus membership, ranging from Basic, Silver, Gold, and Platinum. Frequent flyers will earn miles when flying with Thai Airways, Star Alliance partners, or many other Thai Airways partners. Points can be redeemed for an upgraded flight class on Thai Airways or other Star Alliance partner airlines, as well as for hotel stays. Royal Orchid Plus members will also get many benefits, such as access to airport lounges, complimentary upgrades, and excess baggage allowances, and priority services in such areas as reservations, check-in, and baggage handling.

Thai Airways Lounges

Thai Airways also offers comfort at the airport through its exceptional lounges, where passengers can enjoy the finest food or read magazines while relaxing in a tranquil environment. There are three types of lounges: Royal First Lounge, Royal Silk Lounge, and Royal Orchid Lounge. Royal First Lounge is designed exclusively for Royal First Class passengers, with the capacity to accommodate 134 passengers at one time. Meanwhile, Royal Silk Lounge and Royal Orchid Lounge can be accessed by Royal First Class and Royal Silk Class passengers, as well as Royal Orchid Plus Platinum and Royal Orchid Plus Gold cardholders. The lounge provides a wide range of facilities, including VIP rooms, private corners, a-la-carte dining room, WiFi connection, slumber rooms, shower suites, as well as toilets with wheelchair accessibility.

Royal Orchid Spa

Royal Orchid Spa is designed to provide spa services for Royal First and Royal Silk Class passengers. Open from 06:00 to 23:30, Royal Orchid Spa offers lounge area, healthy snacks, and herbal drinks. Royal First Class passengers are entitled to First Class Zone Facilities, which provides massage rooms, steam rooms, sauna rooms, and shower rooms. Passengers can choose from a variety of treatments to ease their body and mind, from the Touch of Silk, Royal Thai Massage, Neck & Shoulder Massage, and Foot Massage.

Thai Airways Fleet

Airbus 380-800

Seat class:

  • Economy
  • Business
  • First Class

Seat layout:

  • 3-4-3 (Economy)
  • 1-2-1 (Business)
  • 1-2-1 (First Class)

Seat pitch:

  • 31 inches (Economy)
  • 74 inches (Business)
  • 84 inches (First Class)

In-flight entertainment:




Power/USB port:


Boeing 787-8

Seat class:

  • Economy
  • Business

Seat layout:

  • 3-3-3 (Economy)
  • 2-2-2 (Business)

Seat pitch:

  • 32 inches (Economy)
  • 60 inches (Business)

In-flight entertainment:




Power/USB port:


Thai Airways In-flight Crew

Thai Airways female flight attendants of Thai citizenship are required to wear a uniform ornamented with a fresh purple flower on the lapel, inspired by the traditional Thai dress, onboard. Meanwhile, the male flight attendants wear suit jackets that are different from what they wear on the ground. With the classy, timeless, and elegant uniforms that live up to the airline's motto of “Smooth as silk”, Thai Airways shows off the unique Thai culture without compromising its excellent service to passengers during the flight.

Thai Airways Passenger Policy

Infant Passenger Policy (0-2 Years Old)

  • Infants younger than 7 days old are not allowed onboard, except when they are confirmed to be healthy to fly and are accompanied by adults.
  • Infants are not required an individual seat. However, infants will be charged 25% of the full adult fare.
  • If an adult travels with more than one infant, a seat(s) must be purchased for the other infant(s), and they need to have their own tickets.
  • Infants may have their own seats if the parents or adult guardians have the proper child restraint device or safety seat approved by Federal Aviation Administration.
  • Parents or adult passengers need to inform Thai Airways if they wish to travel with an infant, so that the airline will be able to provide necessary equipments to support the infant’s needs during the flight.
  • Infants must be held by an adult on the lap during the flight, especially during take-off and landing.
  • Infant passengers must have the same necessary documents as required from adult passengers, especially on international flights.
  • Baby bassinets for infants under 6 months old may be carried onboard, as long it does not exceed 10 kg in weight and 67 cm in height.
  • Passengers may order baby food, but must do so at least 48 hours before the scheduled international flights. Passengers may also order a baby formula for infants younger than 6 months.

Child Passenger Policy (2-12 Years Old)

  • Child passengers are required have their own seat and ticket.
  • Children under the age of 5 are not allowed to travel alone.
  • Children between the ages of 5 and 11 who travel without an adult will be escorted by Thai Airways staff until they meet their parent or guardian. The parent or guardian must complete the necessary documents before departure.
  • The service fee for an unaccompanied minor is US$60 per flight. For domestic routes in Thailand, children ages 5 to 12 who need an accompanied service will be charged 75% of the standard fare.
  • Child passengers must provide the same necessary documents as required from adult passengers, especially on international flights.

Pregnant Passenger Policy

  • Passengers within 36 weeks of pregnancy are only allowed on flights of less than four hours.
  • Only passengers with a single pregnancy of 34 weeks or less are allowed on flights of more than four hours.
  • Passengers beyond 28 weeks pregnant are required to bring a medical certificate issued by a doctor stating the age of pregnancy and the estimated date of delivery. The medical certificate must be issued within seven days before departure.
  • Passengers with multiple or complicated pregnancies (placenta previa, history of premature delivery, etc.) are not advised to be on a long-distance flight. Otherwise, if they wish to fly, a medical approval from the airline is needed.
  • It should be noted that some countries, such as Malaysia and Singapore, do not allow expectant mothers of other nationalities with a pregnancy of more than 6 months to enter their country.

Disabled Passenger Policy

  • Passengers who are permitted to travel are treated and stabilized patients. Doctors must fill in a MEDIF (medical information form) to inform the airline of the passengers’ medical conditions and if they need special equipment such as an oxygen tank, a stretcher, or a wheelchair.
  • Medical consultation before traveling is necessary to minimize health risks as passengers who are ill are sensitive to minor changes. Medications must be kept in the cabin baggage and must be separated based on dosing intervals and tablet size.
  • Passengers are advised to wear comfortable shoes or take the shoes off, stretch arms and legs every couple of hours, and stay hydrated to prevent the risk of developing the economic class syndrome.
  • Thai Airways provides a wheelchair without extra charge. Passengers must request wheelchairs at least 48 hours before departure time.
  • Thai Airways will escort passengers with disabilities to their seats as well as to the aircraft’s lavatories. However, passengers must be able to take care of themselves during the flight.
  • Passengers not capable of taking care of themselves are urged to be accompanied by an assistant or escort.
  • Passengers who own a wheelchair must inform Thai Airways about the dimension of the personal wheelchair, so that it can be loaded into the aircraft cargo.
  • The number of automatic wheelchairs or mobility aids that can be loaded to the aircraft is limited for each flight. Therefore, if the wheelchair weighs more than 32 kg, the passenger must obtain a special authorization from Thai Airways so that the wheelchair can be transported by air.

Thai Airways Check-in Time

Please find the check-in time for all Thai Airways flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.

Flight Route

Recommended Check-in Time

Check-in Time Limit

All Routes

2 hours before departure

1 hour before departure

Thai Airways Online Check-in

Online check-in is also available for Thai Airways flights. Please follow the steps below.

  1. Go to Thai Airways web check-in page
  2. Enter your booking code, or other booking details, as instructed
  3. Complete your check-in details
  4. Save and/or print your boarding pass

Thai Airways Refund Policy

In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit Thai Airways Refund Policy for a complete information on refund.

Thai Airways Reschedule Policy

You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time. Please refer to Thai Airways Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact Thai Airways directly to reschedule.

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