Sriwijaya Air

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Departure City
Departure Date
19 October 2021
1 Adult
Seat Class
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Sriwijaya Air: An Introduction

The third largest airline in Indonesia, Sriwijaya Air is a Category 1 airline in operational safety. Sriwijaya Air has received Boeing International Award in the category of Aircraft Safety and Maintenance in 2007 and Basic Aviation Risk Standard from Flight Safety Foundation in 2015. Established since 2003, Sriwijaya Air offers flights to 53 domestic destinations and four international destinations. Flights are available in economy class.

Sriwijaya Air Seat Class

Economy Class

Sriwijaya Air focuses its service on delivering comfort to passengers, even in economy class. Besides the sufficiently wide seat, the airline also provides passengers with a baggage allowance of 20 kg, except for flights to Tanjung Pinang, where baggage allowance is limited to 15 kg. Passengers who book their flight online and want to choose their own seat on the plane can come early to the check-in counter at the airport before the departure.

In-flight Meal

Sriwijaya Air’s commitment to passengers' comfort is reflected even in its in-flight meal. Economy class passengers will be served mineral water and snack, packed in Sriwijaya Air’s signature blue paper box.

Business Class

Business class passengers are entitled to more comfort and convenience before, during and after the flight. Passengers in Sriwijaya Air’s Business Class can check up to 30 kg of baggage — 10 kg more than what is allowed for passengers in Economy Class. Passengers also receive access to the airline’s executive lounge at the airport and to the private car service that can take them straight to the plane.

In-flight Meal

Business class passengers receive complete in-flight meals and a luxurious service. In Sriwijaya Air’s Business Class meals are served on ceramic plates, which come with high-quality cutlery, giving the passengers the full fine dining experience up in the sky. Passengers can order hot meals as well as desserts, which range from fruits to ice cream.

Sriwijaya Air Privilege Programs

Sriwijaya Air Frequent Flyer

Members of Sriwijaya Air’s frequent flyer program receive additional services on ground and in the air. With a membership fee of Rp6.000.000 per year, passengers with a Sriwijaya Air frequent flyer card are entitled to access Sriwijaya Air’s executive lounge at the airport, an additional baggage allowance of 10 kg, and a 5% discount on flight tickets.

Sriwijaya Air Fleet

Boeing 737-900ER

Seat class:

  • Economy

Seat layout:

  • 3-3 (Economy)

Seat pitch:

  • 26 inches (Economy)

In-flight entertainment:

Not Available


Not Available

Power/USB port:

Not Available

Sriwijaya Air In-flight Crew

On its 12th anniversary on 10 November 2015, Sriwijaya Air launched its newest flight attendant uniform. Consisting of a bright yellow blazer, a pair of red trousers and a red scarf, the new Sriwijaya Air flight attendant uniform is elegant, neat and polite. This new model is similar in shape to the flight attendant uniform of NAM Air, one of Sriwijaya Air’s subsidiaries.

Sriwijaya Air Passenger Policy

Infant Passenger Policy (0-2 Years Old)

  • Infant passengers are charged 10% of the adult ticket fare.
  • Infant passengers should have a maximum waistline of 40 cm.
  • Infant passengers are not assigned an individual seat and not provided with a baggage allowance. Infant passengers are required to sit on their parent’s or adult guardian’s lap.
  • When seated, the infant’s head should be lower than the adult’s nose.

Child Passenger Policy (2-12 Years Old)

  • Child passengers older than 2 years old are required to have individual tickets.
  • Child passengers with their own ticket are assigned an individual seat onboard.
  • Child passengers will be charged the same ticket fare as adult passengers.

Pregnant Passenger Policy

  • Passengers beyond their 32 weeks of pregnancy are not allowed onboard.
  • Pregnant passengers are required to submit an official letter or certificate from a medical practitioner.
  • Pregnant passengers are required to fill in and sign a statement letter provided by Sriwijaya Air.

Disabled Passenger Policy

  • Passengers with disability or special needs are required to inform Sriwijaya Air during booking. They must complete the required supporting documents and sign a statement letter.
  • Passengers with disability or special needs can book a wheelchair service up until 24 hours before departure.
  • Passengers with disability or special needs must be accompanied by an adult who can assist them at the airport and on the flight.
  • Passengers with disability or special needs are required to check-in directly at the airport earlier than the standard check-in time.
  • Passengers with visual impairments will be provided with a Braille flight manual.

Sriwijaya Air Check-in Time

Please find the check-in time for all Sriwijaya Air flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.

Flight Route

Recommended Check-in Time

Check-in Time Limit


1 hour 45 minutes before departure

30 minutes before departure

Sriwijaya Air Online Check-in

Online check-in is also available for Sriwijaya Air flights. Please follow the steps below.

  1. Go to Sriwijaya Air web check-in page
  2. Enter your booking code, or other booking details, as instructed
  3. Complete your check-in details
  4. Save and/or print your boarding pass

Sriwijaya Air Refund Policy

In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit Sriwijaya Air Refund Policy for a complete information on refund.

Sriwijaya Air Reschedule Policy

You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time. Please refer to Sriwijaya Air Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact Sriwijaya Air directly to reschedule.

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