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Departure City
Departure Date
19 October 2021
1 Adult
Seat Class
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NAM Air: An Introduction

Reaching far to the remote corners of Indonesia, NAM Air is committed to serving smaller towns as well as major cities. As a subsidiary of Sriwijaya Air, the third largest airlines in Indonesia, NAM Air has carried millions of passengers on thousands of trips since its first inauguration. With more than 30 domestic destinations and one international destination, NAM Air offers business class and economy class on each flight.

NAM Air Seat Class

Economy Class

NAM Air’s Economy Class offers the opportunity for passengers to travel on a comfortable flight affordably. Every purchase of the ticket includes free baggage allowance, meals and beverages, and a high-standard service by the NAM Air crew. Adjustable seats are designed with a pitch of 29–30 inches, located in the aft and middle part of the aircraft.

In-flight Meal

For domestic flights, NAM Air provides complimentary refreshments consisting of light snacks and mineral water, whereas during international flights, Economy Class passengers will be served with a well-balanced cuisine complete with desserts and an assortment of beverages. Baked potato with chicken/meat in gravy is served in navy blue tableware, accompanied by pudding and fruit juice.

Business Class

Flying in NAM Air’s Business Class means receiving maximum comfort both on the ground and on the flight. Passengers are prioritized during check-in and receive access to the executive lounges, where they can enjoy a well-stocked buffet consisting of various meals and beverages in a relaxing ambiance. During the flight, larger space and more comfortable seats are provided, allowing passengers to rest well and feel refreshed upon arrival.

In-flight Meal

Business Class passengers will be served with onboard catering whose menus vary according to the distance of their flight. Free hot meals, complete with fruit and beverages, are available for passengers on longer flight duration, whereas those flying on shorter flights are served with a variety of lighter meals.

NAM Air Fleet

Boeing 737-500

Seat class:

  • Economy
  • Business

Seat layout:

  • 3-3 (Economy)
  • 2-2 (Business)

Seat pitch:

  • 29 inches (Economy)
  • 36 inches (Business)

In-flight entertainment:

Not Available


Not Available

Power/USB port:

Not Available

NAM Air In-flight Crew

NAM Air’s flight attendant uniform provides maximum freedom of mobility, thanks to the pair of classically designed trousers. Paired with a navy blazer over a soothing blue short-sleeved shirt, the uniform exudes elegance, while providing the crew with efficiency and comfort in serving passengers. A navy beret hat with a gold emblem and a blue patterned scarf complement their overall appearance.

NAM Air Passenger Policy

Infant Passenger Policy (0-2 Years Old)

  • Infant passengers may be required to show an identification document, such as a birth certificate.
  • Newborn infants aged less than 2 days old is not allowed on board.
  • Newborn infants between 3–7 days old are allowed on board. However, a permission letter from a certified medical professional is required.
  • Infant passengers must be accompanied by their parents or accompanying adults traveling in the same cabin. One adult passenger is allowed to accompany only one infant passenger in the cabin.
  • Infant passengers are allowed to sit in the same seat as their accompanying adult.
  • Passengers flying with an infant younger than 2 years old are required to inform the airline during booking.
  • For international flights, infant passengers are required to present the same set of travel documents as adult passengers.

Child Passenger Policy (2-12 Years Old)

  • Child passengers may be required to present an identification document, such as a birth certificate.
  • Child passengers are required to purchase an individual ticket and seat.
  • Child passengers are not allowed to travel alone without their parents or guardians under any circumstances.
  • For international flights, child passengers are required to present the same set of travel documents as adult passengers.

Pregnant Passenger Policy

  • Passengers beyond their 32 weeks of pregnancy are not allowed onboard.
  • Passengers beyond their 28 weeks of pregnancy are still allowed onboard, as long as they are granted permission by a certified medical professional, proven by a medical check-up result, stating that the passenger is fit to travel. The medical certificate must be issued within 72 hours prior to departure.
  • Pregnant passengers also have to sign a statement letter (Form of Indemnity) which will be provided by NAM Air staff at the branch office or airport.

Disabled Passenger Policy

    Passengers in certain conditions or requiring special equipment must book their ticket directly at the NAM Air/Sriwijaya Air sales office. During booking, passengers might be requested to fulfill the following requirements:
    • Present a medical certificate from the attending physician that describes the condition of the passenger.
    • Sign an official letter from NAM Air regarding the special need.
    • Ensure that the passenger will be accompanied by at least one or two friends/family.

NAM Air Check-in Time

Please find the check-in time for all NAM Air flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.

Flight Route

Recommended Check-in Time

Check-in Time Limit

All Routes

1 hour 45 minutes before departure

45 minutes before departure

NAM Air Refund Policy

In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit NAM Air Refund Policy for a complete information on refund.

NAM Air Reschedule Policy

You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time. Please refer to NAM Air Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact NAM Air directly to reschedule.

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