Malindo Air
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Malindo Air: An Introduction
Malindo Air is a Malaysia-based airline that offers flights in affordable fares. Malindo is an abbreviation of "Malaysia – Indonesia", describing how the airline was created from the firm cooperation between Malaysian National Aerospace and Defense Industries (NADI) and Lion Air Indonesia. To date, Malindo Air has flown to 100 cities in Southeast Asia, offering two class types including economy and business.
Malindo Air Seat Class
Economy Class
Malindo Air Economy Class presents a flying experience at reasonable costs, especially for those traveling long distances. As long as the baggage is not over 20 kilograms, passengers need not worry about receiving an excess baggage charge. The distance between seats gives enough legroom, so passengers can straighten their legs when feeling tired. Despite being in an economy class flight, passengers can still feel comfortable.
In-flight Meal
Flying in Economy Class, passengers can choose between regular or vegetarian foods, such as curry chicken rice or curry vegetable rice, complete with drinks and biscuits. The best part about it is meals and beverages are available at affordable prices. And to top it all, the meals are served to the passengers’ seats by attentive attendants.
Premium Economy Class
Malindo Air’s Premium Economy Class offers a flying experience similar to executive-class flights, but with a slightly more affordable price. This class also provides a spacious legroom between seats, a WiFi connection, as well as free checked baggage allowance of 30 kg. Meal services, extra pillows and blankets are also available for passengers so they can rest comfortably during their flight.
In-flight Meal
Passengers can indulge themselves in a diverse menu, rich in Malaysian and Indian flavors such as barbecue chicken or rice with roasted chicken. A variety of drinks are also available to accompany the passenger's dining experience, from water, to coffee and tea. If passengers who prefer a lighter meal, snacks such as fruits or biscuits are also available to be purchased.
Business Class
With a baggage allowance of 40 kg, Malindo Air's Business Class offers an executive-class flying experience, especially for those traveling long distance. The space between seats is quite spacious, with pillows and blankets provided in each seat, perfect for resting. WiFi connection is also available if passengers would like to catch up on work during the flight. Alternatively, a tablet device is provided for passengers to watch entertainment shows or listen to music.
In-flight Meal
Business Class passengers will be served a welcome drink and snacks on their flight. Moreover, passengers can purchase main course meals such as nasi lemak (coconut rice) with vegetables, bread and fruits. Passengers can also order a variety of drinks, from chocolate milk, to tea and coffee.
Malindo Air Privilege Programs
Malindo Miles
Malindo Miles is a loyalty program offered to regular passengers of long-distance travels, or frequent flyers. As members of Malindo Miles, passengers can collect points based on the number of flights and distances traveled. When passengers have collected a certain number of points, they are entitled to a Malindo Miles Platinum card. One of the advantages of Malindo Miles Platinum is free access to the Executive Lounge in KLIA2. Points can also be redeemed for a free flight with Malindo Air.
Malindo Lounge
On 8 September 2015, Malindo Air opened its Executive Lounge located in the Main Terminal Building of Kuala Lumpur International Airport (KLIA) 2. The launching was attended by Malaysian Deputy Minister of Transportation, Datuk Abdul Aziz Kaprawi. Full access are granted to Business Class passengers, Malindo Miles Platinum card holders, and Malindo Corporate Gold members. Meanwhile, Economy Class passengers who would like to enjoy the facilities of the Executive Lounge can do so by paying a fee of RM65 (adults) or RM30 (children), applicable for a 3-hours stay in the lounge. Malindo Air’s Executive Lounge operates daily from 06:00 to 22:00.
Malindo Air Fleet
Boeing 737-800
- Economy
- 3-3 (Economy)
- 32 inches (Economy)
Not Available
WiFi:
Not Available
Power/USB port:
Available
Boeing 737-900ER
- Economy
- Business
- 3-3 (Economy)
- 2-2 (Business)
- 32 inches (Economy)
- 42 inches (Business)
Not Available
WiFi:
Not Available
Power/USB port:
Available
Malindo Air In-flight Crew
Malindo Air’s female flight attendants wear a kebaya and skirt. The kebaya is white, with a low, V-necked collar and 7/8-length sleeves. The skirt is in similar pattern to the pattern of the ties worn by Malindo Air’s pilots, which is batik in red and purple. The uniform, with its kebaya top and batik pattern skirts and ties, represents Malindo Air’s identity. Low-heeled and dress shoes as well as watches and identity cards complete the uniform. The Malindo Air cabin crew uniform is designed to portray a professional look, without hindering their movements.
Malindo Air Passenger Policy
Malindo Air Passenger Policy
Infant Passenger Policy (0-2 Years Old)
- For safety reasons, infants younger than 2 days old are not allowed onboard.
- Infant passengers are only allowed on Economy or Premium Economy Class.
- Infants between 3 to 7 days old must fill in the Special Handling Form and have it signed by a doctor, stating that the infant is healthy enough to be on the flight. The form must be issued within 72 hours prior to departure.
- The infants’ parents must sign the Form of Indemnity (FOI), releasing the airline from any responsibility should anything happen to the infants during travel.
- Infant passengers between 9 days to 2 years old get a special ticket fare.
- There is no special baggage for infant passengers, but strollers, wheelchairs, or baby-walkers will be carried as checked-in baggage.
- Infant passengers must be accompanied by a parent or adult guardian aged at least 18 years old.
- Adult passengers carrying infants can only have one infant on their lap during the flight.
- Adult passengers should carry the infant’s birth certificate for identification purposes.
- For international flights, infant passengers must carry the same travel documents as adult passengers.
Child Passenger Policy (2-12 Years Old)
- Children above 2 years old purchase the same ticket fare as adult passengers.
- Children between 2 and 12 years old must be accompanied by a parent or adult guardian aged at least 18 years old.
- Children above 12 years old but younger than 18 may travel alone.
- Child passengers ought to sit by themselves.
- Child passengers should carry their birth certificate for identification purposes.
- For international flights, child passengers must carry the same travel documents as adult passengers.
- Child passengers suffering from severe illnesses and possible transmitted diseases or with special needs, are required to submit a Special Handling Form from a doctor, which must be issued within 72 hours before the flight.
Pregnant Passenger Policy
- Passengers within their 28 to 34 weeks of pregnancy are required to prepare a Special Handling Form, serving as a guarantee that the passengers are in a medically-fit condition for air travel.
- Passengers beyond their 35 weeks of pregnancy are not allowed onboard as there are no emergency services to passengers giving birth.
- Pregnant passengers are required to fill out the Form of Indemnity (FOI), releasing the airline from any responsibility should something happen to the pregnant passengers during flight.
- If the pregnancy tends to hinder the passenger’s movement, the passenger is allowed to ask Malindo Air for the front row seat.
- When pregnant passengers have to travel with children, the children must be at least 6 to 7 years old, or old enough to sit alone. Pregnant passengers can also bring a partner or an adult guardian aged at least 18 years old to help supervise the children.
Disabled Passenger Policy
- Passengers with special needs (such as under medical treatment) and/or with disabilities should prepare a Special Handling Form.
- Passenger also have to travel with a companion who can assist them during the trip.
- Passengers requiring special services, such as a wheelchair, special assistance during travel, special menu for diabetics, and clearance for personal medications, are advised to discuss them directly with Malindo Air before the flight.
- Malindo Air does not accept passengers who are unfit for air travel, such as passengers with serious medical conditions that can be transmitted directly to other passengers and/or cause problems during the flight.
Malindo Air Check-in Time
Malindo Air Check-in Time
Please find the check-in time for all Malindo Air flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.
Flight Route | Recommended Check-in Time | Check-in Time Limit |
Domestic | 1 hour before departure | 45 minutes before departure |
International | 2 hours before departure | 60 minutes before departure |
Malindo Air Online Check-in
Malindo Air Online Check-in
Online check-in is also available for Malindo Air flights. Please follow the steps below.
- Go to Malindo Air web check-in page
- Enter your booking code, or other booking details, as instructed
- Complete your check-in details
- Save and/or print your boarding pass
Malindo Air Refund Policy
Malindo Air Refund Policy
In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit Malindo Air Refund Policy for a complete information on refund.
Malindo Air Reschedule Policy
Malindo Air Reschedule Policy
You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time.
Please refer to Malindo Air Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact Malindo Air directly to reschedule.
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