Lion Air is one of the biggest low-cost carriers in Indonesia. With a strong fleet of Boeings and Airbuses, today Lion Air serves 183 domestic and international routes. In order to give the best service to its passengers, Lion Air offers two types of flight classes, Economy Class and Business Class. Thanks to its dedication to the aviation industry, Lion Air has received awards from Skytrax World Airline Awards as the World’s Best Low-cost Airlines Cabin and World’s Best Low-cost Premium Seat.
To embody its slogan, “We make people fly”, Lion Air is very determined to provide a flight service with a competitively low fare to as many people as possible. In the Economy Class, passengers get to fly in a 29-inch (around 74 cm) seat covered by a comfortable leather material.
Economy Class passengers do not receive complimentary in-flight meals, but they can purchase them on board through the cabin crew. Lion Air used to provide in-flight meals for its Economy Class passengers, but the airline discontinued the service to be able to provide even more competitive flight fare for passengers.
In Lion Air’s Business Class, passengers will get to fly in a 38-inch (around 96 cm) seat, providing Business Class passengers with larger space and more comfort than it does Economy Class passengers. Lion Air also provides a complimentary in-flight meal for their Business Class passengers.
Passengers are offered a great selection of menu from around the world, with Indonesian cuisines as one of the all time favorites. To make these meals, Lion Air teams up with Lion Boga, one of the subsidiaries of Lion Group. With its sophisticated and high-quality kitchen, Lion Boga can ensure that every meal is served in maximum quality.
Lion Air has prepared a special program called Lion Air Passport for its frequent flyers. Every passenger gets to automatically join Lion Air Passport after purchasing his/her first Lion Air flight ticket. With Lion Air Passport, passengers can earn as many points/miles as they can and redeem them with certain rewards. Besides rewards, the Lion Air Passport members also get access to Lion Air’s airport lounge called Lion King Lounge. Passengers who want to become a member of Lion Passport Card (LPC) must be at least 17 years old and submit three Lion Air boarding passes, for either one-way or return flights. The Lion Air Passport membership is offered in two types, which are LPC Blue and LPC Gold.
To ensure maximum comfort for its customers before boarding, Batik Air provides an airport lounge. Batik Air lounge is located in Terminal 1C of Soekarno-Hatta International Airport and can only be accessed by Business Class passengers. In this airport lounge, passengers can relax, grab a drink, have a quick lunch, and squeeze in some work with its fast WiFi connection, not to mention enjoy a great selection of entertainment, from television and newspapers to magazines. Batik Air Lounge helps passengers feel refreshed before they continue their flight.
The Lion Air flight attendant wears a batik-patterned uniform that is dominated by a dark-red color and blue vertical lines. The batik pattern was chosen to represent one of the many Indonesian cultures. For the female flight attendants, the uniform consists of a shirt and long skirt with the same batik pattern mentioned above. The skirt features a rather long slit on the left side to ease the mobility of the Lion Air female flight attendants. Meanwhile, the male flight attendants wear a shirt with two front pockets complete with a tie in similar batik pattern and long black trousers.
Lion Air eliminated the Free Baggage Allowance policy to passengers starting 8 January 2019. Passengers can purchase Prepaid Baggage for additional Baggage.
Information of Prepaid Baggage :
Please find the check-in time for all Lion Air flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.
Recommended Check-in Time
Check-in Time Limit
1 hour before departure
30 minutes before departure
1 hour 30 minutes before departure
45 minutes before departure
Online check-in is also available for Lion Air flights. Please follow the steps below.
In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit Lion Air Refund Policy for a complete information on refund.
You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time.
Please refer to Lion Air Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact Lion Air directly to reschedule.
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