KLM Royal Dutch Airlines

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KLM Royal Dutch Airlines: An Introduction

KLM Royal Dutch Airlines, also known as KLM, is the leading airline in the Netherlands. KLM is a part of the Air France-KLM Group and a member of the SkyTeam airline alliance. Established in 1919, KLM — the oldest airline in the world — has retained its original name to this day. Currently, the airline offers economy and business class flights to 145 destinations around the world.

KLM Seat Class

Economy Class

The Economy Class of KLM is equipped with ergonomic seats to ensure passengers’ comfort. For passengers flying on a long-distance flight, the airline provides pillows and blankets for extra comfort. Passengers may also choose from a range facilities to keep them entertained onboard, from shopping to movies, music, TV series and international newspapers. Holland Herald, the airline’s inflight magazine, is also available onboard.

In-flight Meal

Passengers can also expect to find a variety of food and beverages — alcoholic or non-alcoholic — in Economy Class. Snacks and fresh sandwiches are served on continental flights, while full-course menus are served on intercontinental flights. Passengers flying on intercontinental flights may also request special menus that are in accordance with their dietary restrictions.

Business Class

Business Class passengers are provided with wider seats, bigger baggage allowance and access to the KLM Crown Lounges or its partners. The 190 cm seats can be reclined to 175 degrees, allowing passengers to rest comfortably. A power set as well as a Taminiau comfort kit are provided in each seat for the passengers’ convenience, while an entertainment set, magazines and newspapers keep the passengers accompanied during flight. Business Class passengers will also be rewarded with 175% of Flying Blue miles when flying internationally, and 250% when flying around Europe.

In-flight Meal

Business Class passengers are served with more food variety, from sandwiches, salads, snacks and tapas to a sumptuous three-course meal complete with a glass of fine wine or the passenger’s beverage of choice. The airline collaborates with some of the Netherland’s top chefs in creating the menus, and chooses Amsterdam’s leading product and interior design studio Marcel Wanders for cutlery.

KLM Privilege Programs

Flying Blue

Flying Blue is a special privilege program for the loyal customers of KLM. Flying Blue members are entitled to a wide range of f exclusive benefits and privileges. Passengers aged 2 and above are eligible for membership and can earn miles every time they fly with KLM or its SkyTeam partners, such as Air France, Aircalin, Kenya Airways, and Tarom. Passengers can redeem their miles for flights, car rentals and hotel stays, among others. To get the miles, customers need only to mention their Flying Blue number when booking a flight or using the services of the SkyTeam partners.

KLM Fleet

Airbus A330-300

Seat class:

  • Economy
  • Business

Seat layout:

  • 2-4-2 (Economy)
  • 2-2-2 (Business)

Seat pitch:

  • 31 inches (Economy)
  • 60 inches (Business)

In-flight entertainment:



Not Available

Power/USB port:


Boeing 787-900

Seat class:

  • Economy
  • Business

Seat layout:

  • 3-3-3 (Economy)
  • 1-2-1 (Business)

Seat pitch:

  • 31 inches (Economy)
  • 42 inches (Business)

In-flight entertainment:




Power/USB port:


KLM In-flight Crew

KLM updates its flight attendant uniforms every five to 10 years. The current uniform, which was designed in 2010, consists of a white blouse, complemented by the airline’s signature five-color scarf and pin. The white blouse may be paired with a vest, a long-sleeved blazer, a coat or a sweater, and a pair of pants or a formal skirt. On occasions, the flight attendants may also wear a thick black scarf, especially in the winter.

KLM Passenger Policy

Infant Passenger Policy (0-2 Years Old)

  • Infants must be accompanied by adults, who will have to hold the infants on their lap during the flight.
  • An adult may travel with two infants, but only one may sit on the adult’s lap. A seat must be purchased for the other infant.
  • Passengers are allowed to bring their own stroller, but it must be foldable and small enough to be stored under the seat.
  • Every infant passenger is allowed a cabin baggage with a maximum weight of 12 kg. The baggage, including the handrail and wheels, must be no larger than 55 x 35 x 25 cm.
  • Every infant is allowed a check-in baggage with a maximum weight of 10 kg.
  • Parents or guardians are advised to bring food for their infants, because there are only limited baby food variations even on intercontinental flights. The liquid prohibition does not apply to baby food.

Child Passenger Policy (2-14 Years Old)

  • Children from age 2 are eligible for the Flying Blue membership and to earn the Flying Blue Miles, just like adult passengers.
  • Children under 5 years old can fly only if they are accompanied by their parents or guardians with a minimum age of 18 years old.
  • Children who are traveling without an adult must register for the Unaccompanied Minors service.
  • Children are allowed to bring their own electronic equipment, such as a tablet, but must set it to airplane mode.

Pregnant Passenger Policy

  • Passengers with a pregnancy of 36 weeks or above are not allowed to fly.
  • KLM also does not recommend new mothers to fly within the first week after the delivery.
  • Passengers with multiple pregnancies are advised to consult with their gynecologist prior to the flight.
  • Passengers with pregnancy complications must submit a medical document from a doctor.
  • Pregnancy will abolish the membership status in the Flying Blue. The membership can be obtained again after the delivery by showing a medical certificate, such as a birth certificate or a statement from a doctor.

Disabled Passenger Policy

  • Passengers with special needs must be escorted by someone who can assist them during the flight.
  • Passengers who need special assistance from KLM is required to make a special assistance request to KLM CARES at least 48 hours before departure. KLM CARES are available on the KLM official website, telephone, or email.
  • Passengers flying with KLM’s partner airlines and in need of special assistance are required to make their request to the airlines at least 48 hours before departure.
  • Special service requests must be made by passengers who want to use the cabin wheelchairs, bring their own wheelchairs/crutches/walker, require airport transfer assistance, bring special medical equipment (even if they do not use them during flight), or bring an assistance dog onboard. Foldable onboard wheelchairs are available in all KLM and KLM Cityhopper planes.
  • Special service requests must also be made by passengers with special dietary needs, requiring special care during flight or suffering from a contagious disease. Wheelchair accessible toilets are available on some KLM aircraft, but KLM does not assist passengers in using the lavatory.
  • Passengers flying in economy class within Europe who need to stay in a horizontal position or in need of an extra legroom may book two extra seats, while passengers on an intercontinental flight must book a business class seat.
  • Passengers carrying their own wheelchair should ensure that their wheelchair's weight and dimension comply with KLM's regulations. Each type of aircraft may have different regulations.
  • Passengers who require special services must check-in no later than one and a half hour before the standard check-in time.
  • Passengers shall enter the gate according to the time listed on the boarding pass.
  • KLM does not provide special services for first-time travelers or passengers with a language barrier and fear of flights.

KLM Check-in Time

Please find the check-in time for all KLM flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.

Flight Route

Recommended Check-in Time

Check-in Time Limit


1 hour 30 minutes before departure

40 minutes before departure


2 hours before departure

1 hour before departure

KLM Online Check-in

Online check-in is also available for KLM flights. Please follow the steps below.

  1. Go to KLM web check-in page
  2. Enter your booking code, or other booking details, as instructed
  3. Complete your check-in details
  4. Save and/or print your boarding pass

KLM Refund Policy

In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit KLM Refund Policy for a complete information on refund.

KLM Reschedule Policy

You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time. Please refer to KLM Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact KLM directly to reschedule.

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