Japan Airlines

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Japan Airlines: An Introduction

Japan Airlines, or commonly known as JAL, is the second largest airlines in Japan after All Nippon Airways (ANA). According to IATA, the airline is recognized as the world’s best airline in passenger and cargo transportation performance. JAL’ headquarter is located in Shinagawa, Tokyo, with two main hubs in Narita and Tokyo International Airport. JAL currently serves flights to 220 destinations across 35 countries with four cabin classes, ranging from the Economy Class, Premium Economy Class, Business Class, and First Class.

Japan Airlines Seat Class

Economy Class

Japan Airlines offers different types of Economy Class seats, depending on the aircraft. Seats range from JAL Sky Wider, JAL Sky Wider II, and RECARO seats. However, the Economy Class cabin commonly provides seats that are 45-48 cm in width, free unobstructed space under cabin seat, power outlet, and 10.6-inch touch panel monitor. In-flight entertainment includes movies, videos, audios, games, and digital books, with contents ranging from pop music to Rakugo, the comic storytelling culture in Japan.

In-flight Meal

As the airline with the best Economy Class, the meals in JAL’s Economy Class are styled by Nami Iijima, Japan’s top food stylist. Passengers can find a variety of menu items depending on their flight destination. Passengers traveling to China, Hong Kong, or Taiwan will be served the Hokkaido set menu with a dessert such as Ishiya’s mifuyu matcha and Rokkatei’s butter sandwiches.

Premium Economy Class

Compared to the Economy Class, the Premium Economy Class offers bigger seats with a width of 48-49 cm, complete with leg and foot rest. Each seat is also equipped with a table big enough for a laptop or notebook, power supply, adjustable reading lights, 12.1-inch touch panel monitor, and a center console in the armrest. There are two types of Premium Economy Class seats, which are JAL Sky Premium and JAL Sky Shell Seat, each suitable for both working and sleeping during long-haul flights.

In-flight Meal

Just like in the Economy Class, meals in the Premium Economy Class are also styled by Nami Iijima. Passengers will be served with a Hokkaido-themed menu with variations such as Hokkaido corn stew, various noodle and udon, with baked cheese tart in certain routes. Premium Economy passengers can also enjoy a variety of branded champagne such as Gardet Brut Tradition N.V and Japanese shochu with Tomi-no-Hozen brand.

Business Class

The Business Class cabin offers seven types of seats depending on the aircraft, which are JAL Sky Suite I, JAL Sky Suite II, JAL Sky Suite III, JAL Shell Flat Neo, JAL Shell Flat Seat, JAL Skyrecliner, and JAL Skyluxe Seat. Each seat can be transformed into a comfortable bed and is equipped with a large table, convenient storage space, USB port, video input, and power outlet. Together with a 15.4-inch touch panel monitor in each seat, each passenger will be provided with noise-cancelling headphones from SONY. With a 1-2-1 configuration, the seating arrangement in JAL’s Business Class is specifically designed to give better privacy for its passengers.

In-flight Meal

Meals in JAL’s Business Class are created by Japanese top chefs such as Jun Kurogi, Chikara Yamada, Seiji Yamamoto, Yosuke Suga, and Fumiko Kono. The variety of desserts is also available onboard, ranging from macarons, palette chocolate, and pastry. Beverages such as Delamotte Blanc de Blancs N.V., Marlborough Sauvignon blanc, Chateau de Beau-Site, and Becker Spaetburgunder Doppelstock are also available to complete the dining experience.

First Class

JAL’s First Class suites are designed to make passengers feel right at home, with the woodgrain interior and furnishings to provide a sense of luxury and elegance. Each suite features large seats which can be transformed into a bed, with two mattress pad option, hard or soft. Aside from the privacy of the suites, passengers will also get to enjoy a 23-inch personal screen and ample storage room. With similar in-flight entertainment features as Business Class, the facility is completed with an in-flight entertainment controller equipped with an LCD touch panel.

In-flight Meal

First Class passengers can choose from a variety of Japanese cuisines created by Chef Seiji Yamamoto, or Western cuisines created by Chef Yosuke Suga from Sugalabo. Various beverages such as Japanese rice wine (sake), western wine, and high-quality champagne are also available, all handpicked by an expert for its luxurious pleasure.

Japan Airlines Privilege Programs

JAL Mileage Bank

Japan Airlines offers a frequent flyer program called JAL Mileage Bank, with four membership level, from Crystal, Sapphire, JGC Premier, and Diamond. By joining this program, members can collect points and redeem them for various rewards from Japan Airlines and other airlines in the oneworld® alliance, such as free flight, additional free baggage, boarding priority, and lounge access. Members in a higher membership tier will get a chance to enjoy bigger rewards and benefits.

Airport Lounge

JAL’s airport lounge facilities vary depending on passenger’s seat class and destination. International passengers will gain access to the First Class Lounge, Sakura Lounge Annex, and JAL Lounge. Meanwhile, domestic passengers will gain access to the Diamond Premier Lounge and JAL Lounge. The Sakura Lounge offers high-quality beverages such as fruit juice, soda, coffee, tea, mineral water, and various snacks. In this lounge, passengers can also enjoy a selection of local newspapers, weekly magazines, and economy books. Passengers who want to continue their work while waiting for their flight can also utilize the public phones, fax machine, photocopy machine, personal computer, and the internet available inside the Sakura Lounge.

Japan Airlines Fleet

Boeing 777-300ER

Seat class:

  • Economy
  • Premium Economy
  • Business
  • First

Seat layout:

  • 3-3-3 (Economy)
  • 2-4-2 (Premium Economy)
  • 2-3-2 (Business)
  • 1-2-1 (First)

Seat pitch:

  • 34 inches (Economy)
  • 42 inches (Premium Economy)
  • 74 inches (Business)
  • 78.5 inches (First)

In-flight entertainment:




Power/USB port:


Boeing 787-9

Seat class:

  • Economy
  • Premium Economy
  • Business

Seat layout:

  • 2-4-2 (Economy)
  • 2-3-2 (Premium Economy)
  • 2-2-2 (Business)

Seat pitch:

  • 33 inches (Economy)
  • 42 inches (Premium Economy)
  • 74 inches (Business)

In-flight entertainment:




Power/USB port:


Japan Airlines In-flight Crew

Similar to the rest of the staff, Japan Airlines’ flight attendant uniform features navy blue color with red accents, representing JAL’s corporate colors. The female flight attendant wears a white shirt, a navy blue blazer with red accent, and also a matching skirt or trouser, depending on the class they serve. The uniform is also completed with a beautiful navy blue and red scarf and a red belt with the JAL logo in the middle.

Japan Airlines Passenger Policy

Infant Passenger Policy (0-2 Years Old)

  • Infant passengers who are younger than eight days are not allowed onboard.
  • Infant passengers must be accompanied by one adult age at least 16 years old.
  • Passengers traveling with more than one infant are required to purchase one additional seat for one of the infants.
  • Japan Airlines provides a specific seat for infants. To use this service, the infant’s parent or guardian are required to book this service at least three days before departure.

Child Passenger Policy (2-12 Years Old)

  • Child passengers between three to five years old are not allowed to travel alone.
  • Child passengers older than three years old are required to purchase an individual ticket.
  • Child passengers are allowed to use a stroller to the boarding gate. Japan Airlines also provides strollers and special seats for child passengers, which can be rented during the flight.
  • Child passengers are not allowed to sit near the emergency exit doors.
  • JAL provides special service for child passengers between six to 11 years old traveling alone (unaccompanied child).
  • The unaccompanied child passenger will get a ‘smile message’ sticker to ensure the child passenger can be identified by the cabin crew.
  • The unaccompanied child passenger’s parent or guardian are required to fill a form from JAL official website.

Pregnant Passenger Policy

  • Japan Airlines provides specific service for pregnant passengers onboard.
  • Pregnant passengers are required to inform the airline about her condition during booking.
  • Pregnant passengers are allowed choose their seat up to 15 minutes before departure.
  • Pregnant passengers are not allowed to sit near the emergency exit doors.
  • In the airport, pregnant passengers will get priority service.
  • Pregnant passengers are required to carry a medical information form (MEDIF) from their doctor, which must be issued within seven days before departure.

Disabled Passenger Policy

  • Japan Airlines provides assistance for any passenger with special needs such as wheelchairs, as well as assistance for passengers with visual impairments, hearing impairments, mental and emotional disorders, or senior citizens.
  • Passengers with wheelchairs are allowed onboard as long as the passenger complies with the airline’s rules as listed in JAL’s official website.
  • Passengers with special needs are allowed to choose their seats, such as seat with adjustable armrest or seats located near the toilet.
  • JAL’s allows passengers to bring their dog as a companion.
  • Airport staff will provide assistance to passengers with special needs, from the airport to the arrival lobby or other pick-up location.

Japan Airlines Check-in Time

Please find the check-in time for all Japan Airlines flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.

Flight Route

Recommended Check-in Time

Check-in Time Limit

All Routes

2 hours before departure

1 hour before departure

Japan Airlines Online Check-in

Online check-in is also available for Japan Airlines flights. Please follow the steps below.

  1. Go to Japan Airlines web check-in page
  2. Enter your booking code, or other booking details, as instructed
  3. Complete your check-in details
  4. Save and/or print your boarding pass

Japan Airlines Refund Policy

In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit Japan Airlines Refund Policy for a complete information on refund.

Japan Airlines Reschedule Policy

You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time. Please refer to Japan Airlines Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact Japan Airlines directly to reschedule.

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