Citilink is a subsidiary of Garuda Indonesia. It was established in 2001 as a Strategic Business Unit (SBU) of Garuda Indonesia to provide another alternative of low-cost airlines in the country. Since 30 July 2012, however, Citilink has been operated officially as a business entity separate from Garuda Indonesia. Today, Citilink is very well-known as one of the best low-cost airlines in Indonesia.
Citilink provides only economy class, but with two kinds of seats: Green Seat and Regular Seat. Green Seat refers to seats located in row 1 to 5, marked by green headrests. Compared to Regular Seat, the Green Seat offers more spacious legroom for comfort. Every passenger in the economy class is entitled to a free baggage allowance of 20 kg. Passengers can check-in from two hours to 30 minutes before departure.
Citilink does not provide free in-flight meals to its passengers. However, passengers can pre-order their meals or purchase them directly onboard. Citilink in-flight meals range from roasted chicken breast with béchamel sauce and potato and spaghetti bolognese, to nasi uduk with roasted chicken and nasi ulam with sweet fried beef.
Citicyclink Community is a bike-riding community dedicated exclusively for Citilink passengers. Every Citilink passenger is eligible to become a member. They just need to sign up through Citilink’s official website and pay an annual membership fee of Rp250.000. Citicyclink Community offers a variety of benefits such as:
When Citilink first operated in Indonesia, its flight attendants wore a rather casual uniform of a polo shirt and short pants. In 2011, as part of Citilink’s rebranding strategy, the airline held a design contest for its new uniform. The winning design has been worn by Citilink flight attendants until today. Staying true to the color of Citilink’s logo, the color of the new uniform worn by the female flight attendants is dominated by green, with white accents on some parts. The male flight attendants, on the other hand, wear a shirt with green stripes as their uniform.
Please find the check-in time for all Citilink flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.
Recommended Check-in Time
Check-in Time Limit
1 hour before departure
30 minutes before departure
Online check-in is also available for Citilink flights. Please follow the steps below.
In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit Citilink Refund Policy for a complete information on refund.
You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time.
Please refer to Citilink Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact Citilink directly to reschedule.
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