Batik Air is a low-cost airline that operates under its parent company, Lion Air. Founded in 2013, today Batik Air is able to connect passengers to more than 37 destinations across Asia Pacific. The airline operates up to 160 flights daily from its two main hubs in Jakarta, Soekarno-Hatta International Airport and Halim Perdanakusuma International Airport. Batik Air has received a certificate of On Time Performance (OTP) for its punctuality, making it the airline with the best OTP among other domestic airlines in Indonesia.
Batik Air Economy Class passengers are entitled to a complimentary baggage allowance of 20 kg and a maximum cabin baggage of 7 kg. The passengers’ comfort during flight is guaranteed by a spacious 32-inch (around 81 cm) legroom for each Economy Class seat. Batik Air also provides in-flight entertainment with various content, such as movies, music, and games. Passengers can access them through the LCD screen in their seat. Moreover, each Batik Air Economy Class seat is equipped with USB and power outlets.
All Batik Air Economy Class passengers get to enjoy an in-flight meal service, but the menu varies according to flight routes. For short-haul flights, Batik Air offers a selection of snacks and mineral water, while for long-haul flights, it serves specially prepared meals. Nevertheless, if the passengers of short-haul flights want to enjoy the main dining menu during their flight, they can order and purchase it directly onboard.
The Batik Air Business Class comes with many benefits. Passengers get not only a complimentary baggage allowance of up to 30 kg and a wider seat with a 45-inch (around 114 cm) legroom, but also an exclusive service with a priority check-in counter where they will be assisted by the airline’s personal ambassadors during check-in and at the immigration counter, as well as when they have other concerns. Once the passengers are settled in their Business Class seats, they can enjoy the airline’s in-flight entertainment which offers the most updated list of movies, music, and games, and charge their mobile devices via the provided USB port. Passengers who depart from Terminal 1C of the Soekarno-Hatta International Airport also get access to Batik Air Business Class Lounge.
The Batik Air Business Class in-flight meal consists of a wide array of dishes from snacks to main courses. Some of the snacks, such as pastel and lemper, are what commonly found at an Indonesian traditional market, while the main courses on long-haul flights include signature Indonesian delicacies such as white rice with fried chicken and stir-fry tempeh. Additionally, passengers will get a bowl of salad, a cup of ice cream, and a selection of drinks, from coffee and tea to fruit juices.
To appreciate its loyal customers, Batik Air offers BatikMiles, a frequent flyer program offering a variety of exclusive privileges. BatikMiles members will get to earn miles, which can be redeemed for free flights, enjoy exclusive rewards, and get exciting benefits and privileges offered by Batik Air’s partners. There are at least two membership tiers in BatikMiles, which include Batik Silver and Batik Gold. Both come with different benefits. Batik Silver members can earn points from eligible flights, redeem miles for Award Ticket, redeem miles for Upgrade Award, and get a luggage tag. Meanwhile, Batik Gold members will receive an additional baggage allowance of 10 kg, priority boarding, and preferred seating in addition to the benefits received by Batik Silver members. The BatikMiles membership is a lifetime membership, but the membership card is only valid for five years and miles earned are valid for 12 months from the date of accumulation. Passengers can visit miles.batikair.com and sign up for membership there for free.
To ensure maximum comfort for its customers before boarding, Batik Air provides an airport lounge. Batik Air lounge is located in Terminal 1C of Soekarno-Hatta International Airport and can only be accessed by Business Class passengers. In this airport lounge, passengers can relax, grab a drink, have a quick lunch, and squeeze in some work with its fast WiFi connection, not to mention enjoy a great selection of entertainment, from television and newspapers to magazines. Batik Air Lounge helps passengers feel refreshed before they continue their flight.
The Batik Air flight attendant uniform stays true to its name: batik. The uniform consists of a red and purple-colored jarik (an Indonesian traditional long pencil skirt) with Kang Manado batik pattern from North Sulawesi—a nod to one of the province’s seaside towns—and a white kebaya top. At a glance, the Batik Air flight attendant uniform may look quite simple, but it is actually very elegant and sophisticated.
Please find the check-in time for all Batik Air flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.
Recommended Check-in Time
Check-in Time Limit
1 hour before departure
45 minutes before departure
1 hour 30 minutes before departure
30 minutes before departure
Online check-in is also available for Batik flights. Please follow the steps below.
In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit Batik Air Refund Policy for a complete information on refund.
You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time.
Please refer to Batik Air Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact Batik Air directly to reschedule.
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