Villa in Padang Matsirat

TV no channel, air conditioner not cool.

Rainforest chalet. This room/chalet is not 5 star. I m so disappointed becoz the bathroom sink is clogged in first day check-in. Call plumber but the results still same for the 4th days because it happen again. The hotel only offer me to change room on my last day stay in the hotel at midnight (what kind of service recovery is that). TRUST me the room not what you expected, it's not even 5 star. Everything is not worthy when you pay rm400+ for the room. I am talking not because of the sink is clogged but it is seem like 2-3 star room. 3-4 star hotel room is much better rather than this for the price rm400+. Saya jujur/ikhlas comment jangan sampai Kamu menyesal nanti. Let's talk about breakfast. Breakfast is fine, there are variety of food but when you have breakfast 4 times with the same menu it will be boring. By the way it is including breakfast when you book for the hotel so for me it still acceptable. For me the 5 star for this hotel is the VIEW (pergh). You will njoy with the natural view and not forget for the all staff in this hotel they are polite and friendly especially food and beverage staff, they are responsible and friendly for their services. So becoz of them I still can njoy my holiday. Thank you very much for supervisor food & beverage department for the service recovery. You make my day great!

Lift is not working, there was no mat, door lock to patio was broken, dirty. Not recommended.

Friendly staff, breakfast buffet selection could be improved.

We had a pleasant stay. The Artist twin rooms were clean and the breakfast spread were great.

Very convenient location, flexible and very helpful staffs. The room booked suited our family of five and this particular room was just beside the pool. Suitable for children 's leisure when at the resident.

No signboard directions to the hotel, no toiletries provided, room is not soundproof at all, I can hear other rooms talking at the door.

The hotel was practically empty during our stay. No room service and the restaurant was only available for breakfast. The house-keeping was bad and lazy. Our used towel was still left in the room and the bed was not properly made.