I can't say it was a pleasant stay. I asked for a connecting room when I booked, but they couldn't provide one. I can understand due to the high traffic. But what disappointed me the most is that there is no actual swimming pool in ibis, but they share a picture of the swimming pool on their profile. The swimming pool belongs to the trans-luxury hotel. However, the front office said we could access the swimming pool if we booked an executive room. So, I took it. I want to upgrade my room. I was desperate when the staff said she couldn't help to upgrade my room because I booked with the app and not booked directly by the hotel. So, I begged, and she started calling the hotel management, and finally, I could upgrade my room. But, for me overall the service is not good enough. My access key had continuous errors; When I was on the 21st floor and wanted to enter the room, the key error had to go down, and it repeated during my stay there. Not to mention toilet malfunction. Overall The staffs are not friendly enough except the restaurant staff.