Need to queue long at the counter, when I ask where to check in, the staff ask me to line up, until 1 and half hours to my turn, the counter ask me pay extra fee for counter checking RM15, then RM3 for government tax, the counter said can self check in at the machine, but why when I ask the staff didn't ask me go to machine there? Inside room no plastic bag for the rubbish bin, the room is too small, I thought book the deluxe room wil be more bigger, I'm wasting my time to queue so I just use the room from 6pm til 11am.