May Studio Dalat

Good luck to you 1. Right from the beginning when checking in, your family goes with 3 adults and 2 children (including 1 12-year-old child in terms of appearance, he is quite tall compared to his age), so when booking a suite of May Quy, If you set a maximum of 4 adults, then it is reasonable because when you book on the family app, you do not specify the number of children attached. Regulations on May's side have clearly stated that the age of children will be surcharged both on the app and at the front desk. Family b deliberately did not notify any more adults coming later. It was not until the evening of the 2nd day that the night shift staff saw that your room had more people and reported back, so May sent you a message on the morning of the 3rd day to notify in advance, according to courtesy as well as regulations of May and family. Dinh you called again using extremely harsh words to May. 2. The cleaning of the apartment on May's side has been warned that the total apartment is not cleaned daily but has cleaned the total apartment 2 times in 5 days and every day cleans up the trash and adds enough drinking water, missing slippers as well. added immediately and has always supported your gd's requirements. 4. When you come to check-in, your family has only one representative to rent a car and we have also agreed with you to stay for a total of 5 days, then we will charge a car rental for 4 days and will not charge for the car. until noon on Thursday, check out and return the car. Your family when it's noon on Thursday according to the rules to check out before 12:00 but you still haven't paid until 13:00 and our side has to call and then your side will say it's late. If it's an extra car, you will be charged extra, but on the evening of check-out, your party will definitely not pay the arising amount of the car rental (half a day your family checked out late). When checking out about the issue of child surcharge, May followed the regulations that the holiday child surcharge was 200/child, but the May side only surcharged 1 12-year-old child with the surcharge of 150k. The total cost of your room in the Family room for 5 days on the occasion of April 30 - May 1 is only about 7 million, not 10 million as you mentioned. Dishonest attitude, do not understand the rules when staying at your family's hotel and even words that insult May are extremely heavy. Fortunately, I really can't afford to host your family anymore. Best regards, May studio