This was not the first time that we've stayed here. The bath tub didn't work last visit even though we already reached out to the receptionist and he/she said they would provide solutions, then nothing had been done. And for this time, we checked in at 3.00pm, and we carried all the luggage ourselves to the room. Then there was a problem with the door lock. We couldn't make it locked inside the room. We've waited for an hour for the maintenance to be fixed. We love the atmosphere and the space there at the resort. It 's not too big or far from places and convenient areas. That made us decide to come back. But that was super disappointing. I hope the management board could accept the feedback and improve!