1. The room when received is not the same as in the advertising photo. Even though the staff explained that the two room types were equivalent, in reality they were not the same. The room in the picture has open space and a balcony. The room gets more stuffy. The next day, I was told to change to the room like in the picture. But I'm too tired to pack up. 2. When a customer comes in from outside, there is no assistance in holding the customer's belongings, while I am holding a lot of things in my hand. I remember at least 4 employees at that time standing and looking at me. It feels like who are you to come in here? 3. Giving a piece of paper announcing requirements to guests without clearly explaining what needs to be read and what doesn't. Wait for me to read it all and then sign it like signing a judgment.