VIVA HOTEL

Very nice building and furniture, and lovely staff, but there seems to be no soundproofing in the walls or doors, and for me, the noise of people shrieking and laughing in the corridor and banging on/slamming doors at all times of the day and night was really irritating. There was also noise from the nearby bars/clubs, but that wasn't too bad. If you're immune to noise, you'll be fine.

Parking lot is not sufficient even on that day we booked 4 rooms for 4 persons but only 2 cars. Can't imagine if we bring 4 cars for each one where to park.

We reserved a room on September 15, 2023 and checked out on the 17th. and reserve for friends on agoda The same day and time, both we and our friend have already paid for the room via credit card. But the friend stayed 1 day before the reservation date, which is September 14, 2023. In reality, you only have to pay for the room on one day, the night of the 14th, but because your friend miscommunicated, he didn't understand or not. He didn't know that we had already paid for the accommodation. So inform the employee that the payment has not yet been made. causing employees to charge additional accommodation fees to 3 nights Here we see that you can check whether you paid or not. Because when we stayed, the staff didn't collect the room fee again. When our friend informed us that we had misunderstood the payment, the employee showed no signs of refunding the money. On September 15, 2023 We stayed and asked about refunding the money that we had paid by credit card. Why did we charge more for our friend's room? The employee turned the blame onto the customer, saying that the customer said they had not paid yet so they charged more. and must consult with the manager first whether to return it or not This answer is incorrect. What right do we have to not return it when we have already paid? But we didn't make any noise and waited to talk to the manager on the morning of the 16th. In the morning, we asked the staff what the refund would be like. We will show you proof of booking and receipt. The employee informed me that I have it and can view it in the system. If you already have it, why do you want to save more money? When we asked the manager until what time? The employee informed that he was in Bangkok. So, can we ask for our own phone number? We were told that we would call the manager ourselves. Late in the morning, the employee called a friend and asked for the account number to refund the money, but still haven't received the refund. Around 10:00 p.m. I asked again and was told that the money would be transferred back and then I would call to notify. Actually, it shouldn't have taken this many days because there was enough proof of the receipt. When I showed it to the employee, they said it was there. And where is the problem that it hasn't returned? Having to demand many times before getting the money back makes us think that the employees intend to cheat customers and put the money into their own pockets. If the customer doesn't do anything, stay for a few days and then go, do they have to get free money? If you see that it's not intentional, you'll look arrogant and refuse to give it back. If the hotel doesn't understand and agrees, please give a warning and train the staff. Actually, without this matter, the hotel is very good. Good location, lots of restaurants Accommodation near the mall The room was clean, but when there was this issue, everything was negative.

I like it. Clean room, cool air conditioner, not expensive. There are restaurants nearby, convenient.

The accommodation is in an alley, next to the liquor store on 2 sides, a bit noisy, the bedroom is clean, no musty smell, cool air conditioner, not noisy, there is a refrigerator, kettle, TV, no sofa as in the picture. As for the soundproofing room, level one Good service staff, say hello, this price is considered okay.

Very good service staff, attentive to customers, clean rooms, comfortable, close to tourist attractions.

very fun

Service should be improved. Check-in because there is no staff available upon arrival.

very bad service There is a rule written that check out before 12:00 but the power cut off at 11:50 but there is a check out rate of 100 baht per hour. And why cut off the power if the customer wants to stay? Wow, very much, I've never met.

The service staff is very good, speaking sweetly, the room is clean.