The Sixnature Resort

Thank you for the review. due to the peak occupancy period Customers who use a large car like your van may experience some inconvenience because we need customers to park in the private parking space in front of the customer's room only, cannot park in the parking space of the room next to it like normal times. general Because we have to reserve the right to park for the room next to us. I must apologize for being offended and making the customer feel dissatisfied this time. Thank you.

Sorry for making you feel like that. But the customer booking the number of rooms is not enough for the actual number of guests. We need to ask you to open more rooms, unable to stay in the same room. Or cancel the reservation (under the conditions of your reservation) as you request Because you are the person who made the booking and enter all the booking information by yourself You have booked 1 room for 2 guests, but your total number of members is up to 5, and you also try to inform the guests inferior to you during the check-in process. That we cannot do what you have requested You may view it as a bad service in your opinion. Which we would like to humbly accept your opinion But disagree with this attitude towards service providers. Thank you

Your room stinks of cigarettes stuck into the air conditioner. The hotel has to ask guests, it is normal already. You may be used to accommodation where only staff can take care of it. And was afraid to point out to you directly when you violated the basic prohibitions of your stay and insisted that you did not. As in your case Until you confirm that you are not smoking in the room. But alone, the smell of the cigarettes that you carry or your breath will never cause the strong smell in the air conditioner as it is already. However, we apologize for making you feel that way. But we still stand to practice the same way. For providing standard rooms to the majority of customers (In case of yours, we have cleaned the air conditioner And bake the ozone to destroy the smell of cigarettes in the room Before bringing out to serve customers who continue to use the service) Thank you

I apologize for making the guests feel that way. We will train staff to be aware of time reminders for guests with accompanying guests who are not staying there more smoothly. In order to prevent such incidents another way We recommend that guests should book a room. Enough for the number of people who will actually stay in the first place too

I'm sorry for the inconvenience. For hotel policy of non-guests outside the hotel Normally the hotel is allowed to use the service for 1-2 hours (depending on the period / can ask first). In this case, at noon, when the guest has checked in, the hotel has informed the customer as usual. With both the additional guest and non-guests All have been using the room for a period of time Within the time limit and without any problems Before taking them all out at a later time After that, in the evening time, the outside guest came to use the room again with 1 guest who came back to use the room for another period of time without the guest coming back. Reservations may not be aware of this part ... or not.) Later, late at night, guests and guests and guests returning to use the rooms again. The hotel staff therefore have to inform them that the time has been out for the guest outside. This may make the booking dissatisfied. Sorry for coming here. This is for the safety of all guests. We have monitors for guests and other guests. And has a policy that is flexible enough for non-guests already But may not cover enough for those who think that not sleeping overnight is not using the service. I am really sorry that we cannot adhere to that principle by The hotel reserves the right to use the room only for guests. And to make this response more useful to those interested in using the service The hotel requests permission to give examples of reservations that may be denied without a refund due to the terms of use of the room as follows 1. For booking room 1, as a room for many guests to set up a drinking band (you can use public areas such as Wonnapa Beach) 2. Reservation for 1 room for bathing many people after drinking in the evening on the beach / or both after exercising (You can use the beach bathroom / shower which is not expensive. Student) 3. Reservation for 1 room to use to set up a band, play cards / casino (disturbing other places that are better) 4. Reservation for 1 room for opening various types of shops (disturbing regular guests)