5 Stars Hotels in Bandar Hilir, Melaka City

Let me take you through my experience here at Hatten hotel. Upon checking in, rooms smelled of cigarettes. I had requested for 2 non smoking rooms for my family of 5. Requested for a change of rooms but was told that we will be at different floors as they don't have available rooms side by side. Sofas were dirty as shown in the photos. Curtains were dirty as well. Toilet was not cleaned properly. I was told by the receptionist that this is an old hotel, more than 10 years. On the second day, I had requested for housekeeping at 10am but my rooms were left unattended when I came back to hotel at 4pm. Called housekeeping and they told me I will need to wait as they were still cleaning up level 22. My room was located at level 16. This is absurd and ridiculous. I had to speak to the duty manager only then they assigned a housekeeper to clean my room. Dirty rubbish bags were not cleaned also. I left it outside the room before midnight. It was still there the next day at 3pm. It has a prime location which is easily accessible to dahkota pahlawan mall and other tourist areas. However would not come back again because of the negative experience. Would not recommend this hotel. They pride themselves for a 5 star hotel but the standard is not even close. It is horrible.

Sangat suka menginap disini, tidak jauh dari mahkota, bisa berjalan kaki. Sarapan pagi nya dihotel berbeda tapi sangat puas, makanannya enak dan teh tarik nya enak. Kamar nya kecil tapi nyaman cuma sedikit tidak nyaman, kurang kedap suara, suara dari kamar sebelah kedengaran. Anyway. Next mau nginap disini lagi, enak makannya.

Very clean friendly staff comfortable parking with worthablle tariff.

Clean, neat, comfy and worth the price.

Room was good. Bed & pillow were comfortable. Only need some maintenance for electric plug (all shaking) and also bathroom door.

Good location for around …. Near the shopping compleks & history place.

Staff very nice helpful, service good, good hospitality, and very very good location.

while bathing the hot water shower stopped. had to wait awhile water flow again then stopped again.

Clean room. Polite receptionist. Hair & body shampoo pump compartment is empty & only for display. No toiletries provided.