This is not my 1st stay in Deview. Planning to swift to other hotel in near future if happen to travel to Penang. 1) The hotel staff named: Geraldine is un-friendly and bad attitude, found her sitting playing with phone. 2) We had a continual stay (3 days 2 nights) in a row & same room, but were unable to scan at the lift on Day2. Referred to Geraldine, she required us to validate the room card & saying is the a procedure at the hotel. 3) Aircon in room 330 is not cold.