Signature Seminyak Smart Hotel

The pool is very big. My kids enjoy the pool so much. Will come back again.

A good and affordable place to stay! It's located in Mertanadi street, so it's basically close to many dining & leisure spots in Seminyak and Sunset Road area.

I got cheap price and it was more than worth. The room was clean and huge

I don't think anyone should stay here. Room smells, pillows are moldy, sheets smells, toilet is dirty, shower is broken, very poor hotel management. With the same price or add slightly more you can sleep in a place with much better quality. You won't get a refund or anything for your complaints too. The hotel management should be audited for cleanliness and safety. Family with kids definitely should avoid this hotel.

The hotel is a combination of NOs. The hotel staff was not helpful at all. She was sitting behind the desk with her cellphone, no welcoming as I approached the desk. I even had to ask her to do the check in! I mean come on! Many people don’t have job and have to stay at home, this behavior is so ungrateful… The check-in process requires a specific app that we need to download first. Not practical at all! The room is a big NO! It smells, very humid, there were some insects in many surfaces and wall. The bathroom is dirty and very mouldy, one can hardly breath in there. The window can’t be closed properly. There’s a hole in the door!!! How am I supposed to feel secure in such room???!!! I left the hotel right away after seeing the very bad condition of the hotel. Tried to complain, but the staff was there staring at me uselessly… It was very bad maintained. I understand difficult time during the pandemic, but how can you expect to get more guests if you don’t even care about them! Not even a welcoming smile from the receptionist! The photos you see here are old photos, nothing is real. Nothing! What a fraud! Shame on you, really!

My family and I feel Satisfied Holidays here

The TV has no channels. He said network interference from the center. Until check out still can't.

Totally bad hotel I've ever been to. Not as good as in the picture or description. All information provided is incorrect. There are 12 points that do not meet the standards of any hotel. The owner said that he had experience in well-known hotels. But when handling complaints, the focus is on telling stories about himself. Does not provide any solution. So I think he was just wasting my time with his story as a trick to make me lazy to complain. I know that tactic is often used. Cs handle often pass here and there blaming each other. I was completely lied to by saying there was no management but other employees said there was. I worked waiting for hours. Exhaus is dead, toilet is urinating, no towels, doormat. Amenitis, toiletries, dead tv, dirty dusty floor, dirty sheets, problematic application check-in, dead wall plugs, lots of drama employees, my emotions are made up and down. Don't give compliments, there's just no solution. There was no improvement until the second day I stayed. Didn't mean to drop. But you can check the bad reviews too. And I have to be honest about my experience. It's better for me to stay in a villa with the same price. But the management and employees are also 5-star facilities. It's like staying at an inn, not the exact hotel. Hotel standards are not like this. Thanks.

Ramah. Bersih. Dekat kemana-mana

Satu-satunya hal baik yang ada di hotel ini adalah keramahan dan kesabaran stafnya. Terlebih mas resepsionis yang merangkap jadi bell boy. Dari awal proses check in nya lama. Harus download apps dan register-register dulu. Belum lagi kamar yang ternyata belum ready. Katanya reservasi saya dari aplikasi gak masuk, jadi mereka harus cek-cek dulu. Setelah itu masih harus nunggu lagi karena kamarnya masih dicek. Waktu mau masuk kamar, memang canggih karena semua bisa dilakukan via HP. Buka pintu, nyalakan lampu, AC, dan TV bisa pakai HP. Sayangnya kecanggihan itu gak diimbangi dengan fasilitas hotelnya. 1. Hotelnya agak tua dan gak keurus. 2. Di depan resepsionis ada kolam tapi gak ada airnya. Ornamen-ornamen juga sudah usang dan hilang. 3. Sprei kotor dan kuning. 4. Kasur kayak sudah lama gak dibersihkan. Bau apek banget. 5. WC sudah berkerak, kotor, lumutan, bocor-bocor. 6. Waktu pagi, airnya kecil banget. Buat kumur aja udah gak bisa. Flush WC boro-boro deh. Keluarga saya sampe terpaksa BAB after one another tanpa di flush (ya karena gak bisa flush juga) 7. Cukup berisik kalo ada orang lewat. Padahal hotelnya keliatan gak banyak tamu. 8. Pemandangannya hancur banget. Masa pemandangan saya toilet. Tuh saya sudah upload fotonya. 9. Bantal udah gak karuan baunya. 10. Saya request kasur twin bed di aplikasi tapi katanya kosong (ya mungkin kamar twin bed nya lebih gak layak dari kamar yang kami dapat). Saran saya, hotel boleh smart, tapi jangan lupa fasilitas utamanya dibenerin dulu deh. Ya kali buka pintu bisa pake HP tapi air aja gak ada. Kasian mama saya BAB di kloset yang belum di flush. Adik saya juga gak bisa cebok. The only good thing pokoknya mas-mas resepsionisnya. Sabar dan tetap ramah walaupun saya ngomel-ngomel (ya gimana gak ngomel ya hahaha). Apresiasi tertinggi juga buat staf-staf lainnya yang ramah.