Always perfect stay at Red Planet Hotel. City center, bed and pillow always clean and doesn’t smell like cigarette, showers was always great and appreciate soap and thick towel.
Thank you for the great hospitality during my short escape to surabaya. It an honour to met with the superb gm Mrs. Odek. And a Compliment also to Mr. Reno who handled my reservation upon ci, thank you so much. Some point that you need to improve are how to handling complain and control the ego, I believe you can be a good leader oneday.
The WiFi was not working in the room for IPhone users and all the breakfast dishes were cold, even the supposed hot dishes. I mentioned to the staff but nothing was done. Shame.
We had the junior suite, but the room was worn down, peeling paints on the wall, music in the alleyway was too loud it was hard to sleep, bathroom mat was unspeakably dirty, the bedsheet was not tucked in properly and when we saw what 's underneath, that 's when we decided to leave the property even though we still have a one night stay left.
We stayed at Best Western Papilio Hotel Surabaya for 1 day during my friend 's business trip. It was a nice experience. Comfortable room with responsive & helpful staffs. Breakfast also great, a lot of menus to choose from salads, omelette, rices, porridges, etc 👍.