Great hospitality and hygiene, new hotel (2019), located just beside the most prominent shopping mall in Pontianak, value for money. just for improvements: many of the important products they offered are not visible easily, such as rapid test antigen, car/driver rentals, etc. Those are very good products, but not informed to the customers.
As usual, I am very satisfied with the room cleanliness and awesome services especially those staffs in the restaurant. They are very welcoming and always ready to help you whenever you need them.
The vibes, services (kindness) and facility is quite good. I really love the location. But the room cleanliness really need to improve. The room floor felt like are not cleaned yet from the previous guest. I need to clean it in order to get standardized room condition.
The breakfast staff (man) at 18 March 2024 morning with red uniform was unfriendly. Wifi was lack connection at 7 floor, and Cellular data either. Thanks for the welcome snack inside my room. Front office officer was really helpful. Will be back again when I visit Pontianak. Thanks.
It 's a good hotel, however appearance is getting old & especially rooms need renovation to new modern update. Me & family stayed for 1 night only and found dead baby cockroach on the bed, thankfully we brought our own sheets! Overall it 's good hotel, however for my next visit I would prefer a different hotel.